South State Correspondent

MARCH 23, 2022

In December 2021, a Brazilian bank, Nubank, went public in the U.S. Their secret – fanatical customer service. In 2021, Nubank spent around 4% of revenue, according to their financials, in marketing which is materially below the 7% target for most banks. Step 2: Invest in Products That Engage The Customer.

Branding 221

Branding social media Strategy Data 221

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

PYMNTS

JULY 28, 2019

The two companies have broken ground on what they call America’s second “customer fulfillment center” (CFC), located in Groveland, FL, according to a press release. The $55 million center, expected to become operational in 2021, will measure up to 375,000 square feet and is expected to generate up to 400 new jobs.

Florida 129

Florida Customer Experience Mobile Cards 129

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 166

Fintech Customer Experience Conference Technology 166

Independent Banker

APRIL 30, 2022

It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. started conducting “mystery shops” in the 1990s to maintain and improve its customer service, but the program has evolved over time. “We By William Atkinson. Name: Alpine Bank.

Community Bank 91

Community Bank Community Illinois Online 91

PopularBank

OCTOBER 28, 2020

Popular Bank conducted a detailed review and analysis of its current network, including its usage, proximity to additional Popular Bank branches, the needs of customers and accessibility to supplemental services. Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy.

Puerto Rico 52

Puerto Rico New York Metro Community 52

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. Increased competition signals that the payment relationship with the customer is up for grabs by a growing group of challengers. Create frictionless customer experiences.

Trends 140

Trends Payments Community Bank Texas 140

Abrigo

FEBRUARY 23, 2022

Indeed, the financial institutions surveyed most frequently identified the following as their top challenges in small business lending: Efficiency Process, operations, and staffing Competition Over half of the survey respondents cited efficiency as a challenge when it comes to small business lending. Knowing Your Customer.

How To 195

How To Lending Software Survey 195

Abrigo

OCTOBER 20, 2020

From economic forecasts to company culture, there were important takeaways for all community financial institutions. . Millennium Bank, like many community financial institutions, is heavily concentrated in commercial real estate (CRE). Increase efficiency and improve the overall borrower experience. Drive Growth. learn more.

Management 195

Management Lending Community Strategy 195

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

Innovation 318

Innovation Data Examples Community Bank 318

Independent Banker

OCTOBER 31, 2021

It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. Community bankers tell us why. In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles.

Lending 91

Lending Community Bank Community North Dakota 91

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Technology.

Customer Experience 95

Customer Experience Fraud Policies Training 95

Perficient

MAY 21, 2021

Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. BONUS: Perficient’s Women in Tech ERG Shares Career Growth Experiences with Bright Paths Students. Once COVID hit, she lost her job and made a resolution for 2021 to learn to program.

Milwaukee 348

Milwaukee Software Course Detroit 348

Abrigo

FEBRUARY 27, 2020

Many community bankers expect a recession will start by at least mid-2021, according to the most recent Community Bank Sentiment Index. I’m surprised at how inefficient and poorly automated things are,” said David O’Connell, Senior Analyst with research firm Aite Group , after reviewing the survey results.

Lending 243

Lending Survey Data System 243

Social Assurance

DECEMBER 31, 2020

But how will compliance teams change in 2021? To help answer these questions, Social Assurance recently sat down with Charles LeFevre, Chief Operations and Client Experience Officer for Fidelity Bank. Social Assurance highlighted a few of these inspiring examples through our Community Spark Award earlier this year.

Compliance 15

Compliance Customer Experience Meeting Branding 15

PYMNTS

MARCH 11, 2020

The analyst community balked at longer-term questions about the company’s liquidity even though 2019 was the company’s sixth straight year of triple-digit revenue growth with over 177,000 cars delivered and just shy of $4 billion in revenue. billion, on an 82 percent increase in retail sales. Garcia said the firm is in a good position.

Company 130

Company Miami San Antonio Oklahoma City 130

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 194

Fintech Community Regional Technology 194

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. By Beth Mattson-Teig.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Gonzobanker

DECEMBER 19, 2022

In 2021, there were more than 120 fintech IPOs in the U.S., Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. All of this while knocking out a stellar 1.35% ROA and leading industry, community, and philanthropic efforts everywhere.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

JULY 29, 2021

In under three years, the 10-year bond yield has dropped nearly 200 basis points even as the economy opened back up in 2021. Unfortunately, mid-size and community banks are margin-dependent machines, where noninterest income only comprises 25% of operating revenue. The reason? That damn yield curve. BANKING STRATEGY EXPERTS.

Resources 153

Resources Strategy Management Community Bank 153

South State Correspondent

JULY 25, 2022

Providing a narrative around your “fortress balance sheet,” ever-more-efficient operations, and defensive vision is now critical. Now, more households and businesses are thinking about switching banks, and the customer experience is king. Stakeholders want to know how are you making life better for your customers?

Trends 195

Trends Lending Marketing Capital 195

Gonzobanker

JULY 10, 2020

In a recent Fortune survey, 55% of corporate executives said they expect to return to 2019 capital spending levels sometime in 2021. Community-based institutions have unique circumstances (and personal viewpoints) that impact how they see the world in the future and what planning will look like for them. Getting Back to Work.

Risk Management 88

Risk Management Capital Strategy social media 88

Gonzobanker

DECEMBER 22, 2020

And how did community banks and credit unions respond to the COVID craziness? Our clients showed banking at its best – obsessed with customer well-being, good corporate citizenship, and strong community focus. Expect more cost-driven MOEs in 2021! We compressed about five years of change into about six months.

Idaho 172

Idaho Community Industry Strategy 172

CFPB Monitor

APRIL 1, 2021

Comments on the RFI must be received by June 1, 2021. Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. AI use by community institutions. Uses of AI. Overfitting (i.e.

Risk Management 78

Risk Management Training Lending FDIC 78

FICO

AUGUST 16, 2022

FICO Community releases quarterly US Bankcard Industry Benchmarking trends. Inflation began to rise in the Spring of 2021, but consumers had excess savings from the pandemic and pent-up demand for travel, leading to increases in consumer confidence. Bankcard delinquencies continue to rise as growth in the economy slows. Saxon Shirley.

Trends 52

Trends Industry US Cards 52

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. It’s a sad consequence, but there is no other way [to communicate].”. VR has also helped businesses across industries keep operations running. The equipment was expensive and companies lacked the in-house expertise required to operate it.

Industry 101

Industry Technology Online Video 101