PYMNTS

DECEMBER 31, 2020

The pandemic has changed the rules, however, and merchants have rapidly adjusted to a retail climate in which customers retain significant health concerns. Keeping pace with consumers’ shopping habits has always been necessary for retailers, but adapting quickly has been even more critical during the pandemic.

Millennials 167

Millennials Retail Online Guidelines 167

PYMNTS

FEBRUARY 6, 2020

and has attracted more than 3,000 retailers to its partnerships. Sykes believes the attraction of online companies and uber-retailers it simple at one level. Klarna has melded New York Fashion Week glitz with experiential retailing this year. The changes in fashion retail are being driven by three dynamics.

Retail 142

Retail New York Branding Millennials 142

PYMNTS

SEPTEMBER 12, 2017

After something of a slow start, mobile eCommerce is set to make up half of all online sales by the year 2020 — worth nearly $250 billion annually. That forecast comes care of “A Mobile Mindset,” the second volume in the five-part series, “The 2017 UPS Pulse of the Online Shopper.”

Mobile 205

Mobile Millennials Study Online 205

PYMNTS

JANUARY 13, 2020

Millennials have long been sought-after travel and hospitality customers, partly because they are perfectly placed to seek such experiences. This unique status creates both opportunities and challenges for firms in the space, as millennials search for the experiences they crave. Furthermore, millennials are set to spend $1.4

Millennials 154

Millennials Branding Mobile Data 154

PYMNTS

APRIL 22, 2019

Millennials have long borne the blame for a variety of problems in commerce, including the decline in popularity of diamonds and certain fast casual restaurants. Millennials could be helping to bring new life to call center commerce. That’s reportedly the case when it comes to luxury retail brand Gucci. Larger Changes.

Millennials 158

Millennials New York City social media Branding 158

PYMNTS

SEPTEMBER 12, 2016

The rise of eCommerce , the push toward omnichannel shopping platforms, the increasing relevancy of social media on shopping habits and the development of the Internet of Things to plumb every last morsel of data on customers and what they spend money on are all rapidly and drastically altering the face of retail.

Retail 100

Retail Millennials Study social media 100

PYMNTS

AUGUST 25, 2019

Kohl’s is teaming up with the social media giant to uncover emerging brands that millennial shoppers consider cool. Kohl’s is following a retail movement to offer curated collections so shoppers can explore new trends. In another attempt to reach millennials, Kohl’s partnered with Popsugar to launch a clothing line last September.

Millennials 133

Millennials Data social media Branding 133

PYMNTS

OCTOBER 15, 2020

Even online merchants who offer customers extended warranties at the time of sale traditionally see about a 4 percent or 5 percent conversion rate. Retailers] are seeing double-digit higher conversion rates when an extended warranty is shown – not on the extended warranty, but conversion rates on the product itself,” Levin said. .

Online 334

Online Exercises Retail Capital 334

PYMNTS

DECEMBER 2, 2020

In a year that’s been filled with lifestyle changes, personal pivots and business adaptations, 2020 may also go down as the year of the gift card as studies show an outsized increase in sales leading up to the busy holiday season. InMarket’s data also showed customers were spending about 17 percent more on gift cards in 2020.

Cards 160

Cards Retail Study Survey 160

PYMNTS

OCTOBER 7, 2020

By the time retailers get to Black Friday , they will have worked through almost two months of sales events – both proprietary and otherwise – from competitors ranging from Amazon to Target to Walmart. percent shopped online during Black Friday last year, which was double the 2018 number. And then there are the millennials.

Millennials 241

Millennials New York City Retail Study 241

PYMNTS

DECEMBER 15, 2020

Debatably the most impactful payments innovation of recent years — and that’s saying something — BNPL is having a massive impact on retail, as evidenced by the proliferation of brands and the steady flow of venture capital to players that are defining the space. Bridge Millennials Crossing Over To BNPL. percent of bridge millennials.”

Millennials 256

Millennials Report United States Study 256

PYMNTS

AUGUST 10, 2020

Consumers have been using internet technology for everything from nonessential health services to ordering from restaurants in the last few years, especially shopping more frequently online for retail products and groceries. We surveyed more than 5,000 U.S. businesses in a vulnerable financial situation. .

Report 228

Report Payments Millennials Cards 228

PYMNTS

NOVEMBER 6, 2020

We have deep dives on digital payments, online ordering and memberships. Millennials Drive More to Faster Payments . Millennials and Gen Z are among the groups that are most likely to have received instant payments. From Online Ordering to Cupcake ATMs: How Sprinkles Prepared for the Pandemic.

Online 148

Online Payments Millennials Apple 148

PYMNTS

DECEMBER 24, 2020

market for initial public offerings (IPOs) had a banner year in 2020 despite the pandemic — or perhaps because of it. billion during 2020’s first nine months. Considered an online version of a dollar store, ContextLogic looked in many ways like the next Amazon. percent during 2020’s first nine months to $1.75

US 230

US Company Report Payments 230

Perficient

JANUARY 12, 2021

Consumers are looking for online buying processes that are easy and can provide opportunities to search, learn, and purchase products without and roadblocks, especially during COVID-19. Forrester noted that 53% of the US retail industry planned investment in AR in 2020 because they know it assists consumers in making purchase decisions.

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

FEBRUARY 14, 2020

And the wine retailer of the year? The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com. CEO Rich Bergsund sees its vintage year leading to an even better 2020 as it continues to bring more consumers to the site and find more ways to keep them engaged.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

PYMNTS

MAY 1, 2020

Like many retailers, Tradesy opened 2020 with great expectations and big plans. We haven’t announced it anywhere yet, but we are about to launch a new program and feature set that will allow retailers and brands to liquidate any overstock inventory on our platform,” DiNunzio told Webster. “We

Millennials 162

Millennials Branding Retail Marketing 162

PYMNTS

JANUARY 9, 2020

Attendees will learn that younger generations – Generation Zers and millennials among them, who wield significant (and growing) spending power – care more about payment flexibility (and options) than merchants might realize. In the webinar scheduled for Jan. Retooling the Approach.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

MARCH 2, 2020

s most high-profile retailers is doing well in the U.S. and another one is ready to open, both of them seeking a new market as their home turf sees retail struggles. s fastest growing brick-and-mortar retailer, Wren Kitchens. And also in training our retail staff to offer the customer a fantastic service.”. expat effort.

Retail 132

Retail Marketing US Connecticut 132

PYMNTS

FEBRUARY 12, 2019

Any number of “faster” rails are coming online through the next several months. For the connected consumer , connected commerce will be 100 percent digital , especially as the bridge millennials wield spending power across the next several decades. Data: 56: Number of real-time payments systems slated to be live or underway by 2020.

Millennials 154

Millennials Payments Retail Lending 154

PYMNTS

OCTOBER 20, 2020

Business roadmaps predating 2020 aren’t much use these days, however, as COVID has altered the terrain. PYMNTS researchers found that what we call “social shifters” moved online fast but are most likely to rush back to physical stores and outside activities. Connected Commerce Calling The Shots.

Maine 221

Maine Retail Branding Study 221

PYMNTS

DECEMBER 14, 2020

But there’s another way to describe 2020 these days: “almost over,” as there are only 17 days left before 2021 gets off and running. For example, the latest edition of the PYMNTS/Visa 2020 How We Will Pay report shows an interesting change in U.S. Even fewer consumers report shopping for retail purchases on weekends during 2020.

Online 257

Online Retail Data Report 257

PYMNTS

NOVEMBER 2, 2020

Today, the “membership has its privileges” mantra is at the core of the latest face-off between the two retail behemoths vying for an increasing portion of consumer spend: Walmart and Amazon. consumer seems happy to test the waters — and none more so than the coveted bridge millennials. But these results also suggest that the U.S.

Millennials 246

Millennials Retail Online Report 246

PYMNTS

MARCH 1, 2018

workforce by 2020, the demand for more efficient payment solutions is poised to grow. Once payments are disbursed, cards can be used to make online and in-store purchases, withdraw funds from an ATM, transfer funds or pay bills. Can a cash back program help millennials avoid the debt trap? About the Tracker.

Millennials 102

Millennials Trends Cards ATM 102

PYMNTS

JANUARY 11, 2021

While early to mid-January is always the return season, this year has long been forecast to be a spot more active than its predecessors given the volume of gifts bought online during the 2020 holiday rush. And as that tidal wave crashes down, retailers are responding in a perhaps unexpected way.

Retail 173

Retail Millennials Online Data 173

PYMNTS

SEPTEMBER 20, 2019

Sales of counterfeit goods, particularly on third-party sites that facilitate transactions between individual buyers and sellers, have skyrocketed with the advent of online shopping. trillion by 2020. Online Luxury and the Importance of Authentication.

Online 118

Online Millennials Community Fraud 118

PYMNTS

NOVEMBER 19, 2020

The expansion will now cover retail brands including H&M , O.N.S. Klarna’s 2020 Holiday Retail Report found that most U.S. Forty-six percent prefer shopping online. Clothing , The North Face and Timberland , and customers will now be able to access the option to buy an item in four interest-free payments.

US 186

US Millennials Branding Retail 186

PYMNTS

AUGUST 19, 2019

That said, there seems little question that younger consumers will continue to drive most changes in mobile, including its often complex place in the retail and shopping chain. PYMNTS-LISNR research demonstrates how younger consumers are driving this shift in the history of retail. percent of respondents who shop mostly online and 44.5

Mobile 179

Mobile Millennials Retail Online 179

PYMNTS

JANUARY 14, 2021

percent of grocery shoppers are ordering groceries online to be delivered at home more now than they did before the pandemic began, while 21 percent are ordering grocery for curbside pickup more than before, and 11.9 percent are ordering groceries online to be picked up in-store more than they did before. Tesco’s Big End To 2020.

Meeting 165

Meeting Arkansas Retail Millennials 165

PYMNTS

JANUARY 19, 2017

Young adults in India are using their smartphones for shopping online at an increasing rate. A recent survey of adult smartphone owners under 35 in India, conducted by digital marketing firm Regalix , revealed that 83 percent respondents had used their mobile device to shop online. million this year, showing a drastic 19.5

Mobile 100

Mobile Millennials Survey User Experience 100

PYMNTS

DECEMBER 30, 2020

Evidence reveals that these habits picked up steam during the 2020 holiday shopping season, with PYMNTS research finding that 4 percent of Americans used buy now, pay later (BNPL) methods for their Black Friday purchases. Deep Dive: The Trends That Drove More Consumers To Fle xible Payment Plans in 2020. About The Tracker.

Payments 276

Payments Trends Millennials United States 276

PYMNTS

DECEMBER 1, 2020

Amazon’s grip on the online shopping industry appears to be tightening. A new survey of Black Friday shoppers from PYMNTS showed the Seattle retailing giant dominated its rivals in the traditional post-Thanksgiving holiday season kickoff. percent in Q2 2020, which is still a number any other company would give their whole paycheck for.

Marketing 181

Marketing Data Survey Comparison 181

PYMNTS

JUNE 29, 2020

How people pay is what’s changing in 2020. As PYMNTS’ June 2020 Buy Now, Pay Later Tracker® , done in collaboration with Afterpay , notes, “[COVID disruptions have] led many to defer payments on large-ticket items such as household goods and furniture. This news comes after Klarna announced the U.S.

Millennials 181

Millennials Mobile Online Retail 181

PYMNTS

DECEMBER 11, 2020

Some 55 percent of millennials report being interested in giving digital gift cards this year, while 67 percent report hoping to receive one. On the whole, Mao said Blackhawk’s expectation is that gift card spend will increase 19 percent during 2020’s holiday shopping season when compared to a year ago. Not All ‘Gift’ Cards Are Gifts

Cards 291

Cards United States Strategy Retail 291

PYMNTS

APRIL 9, 2020

Though they’ve overcome serious technical hurdles, work well, and are now in the hands of billions of smartphone-owning consumers, mobile wallets including those from Big Tech players Apple and Google are starving for share as Q1 2020 usage slipped below an unimpressive 2019. percent of eligible Walmart transactions in 2020, down from 4.5

Mobile 140

Mobile Apple Cards Millennials 140

PYMNTS

JUNE 14, 2016

And while criticizing the physics in superhero movies is a useful application for the adage — as 1 out of every 3 movies is about someone in tights fighting crime — it also is curiously apt for the current condition of retail in general, and apparel retail in specific. Pick a metric and pick a clothing retailer.

Online 100

Online Retail Millennials Minnesota 100

PYMNTS

SEPTEMBER 30, 2019

Online Resale. Online resale has become all the rage — even for retailers like Neiman Marcus — from a little bit of everything on OfferUp to fashion-focused Poshmark and high-end The RealReal and 1stdibs. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101