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Holiday 2020: Consumers Will Spend Less Overall, Spend More Time Online

PYMNTS

It’s just a week into the earlier-than-usual 2020 holiday selling season and already three facts are clarifying the retail picture: consumers are going to spend less overall, they are going to spend more time online and they don’t want to touch anything in the process. percent of millennial consumers say the same.

Online 159
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Why Millennials And Gen Z Could Save 2020's Holiday Shopping Season

PYMNTS

Consumers are shopping more online , are increasingly interested in contactless payment methods and are showing up in stores to buy, not to browse. They’re also looking for curbside pick-up when they order online, omnichannel interactions and more choice when it comes to how they pay and when. And there's a huge opportunity.

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The Year In Data: Measuring 2020’s Payments Innovation

PYMNTS

Key Data Points: Consumers are performing 12 percent more activities at home in 2020 than they did in 2019 and making purchases during 12 percent of those activities, on average. percent of millennials believe it is “very” important to receive payments in real time. percent made purchases via mobile in the last 24 hours. percent to 11.5

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Deep Dive: Travel, Hospitality Get A Millennial Makeover

PYMNTS

Millennials have long been sought-after travel and hospitality customers, partly because they are perfectly placed to seek such experiences. This unique status creates both opportunities and challenges for firms in the space, as millennials search for the experiences they crave. Furthermore, millennials are set to spend $1.4

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Examining BNPL Solutions’ Role In The 2020 Holiday Shopping Season

PYMNTS

I think there are a lot of things that 2020 taught us for sure,” Camille Kress , vice president of Growth Labs for intimate clothing retailer Adore Me , said in a PYMNTS interview. “We This development is notable because it illustrates consumers’ growing familiarity with and trust for BNPL methods for both online and in-store sales.

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Mobile Commerce To Break $250B By 2020

PYMNTS

After something of a slow start, mobile eCommerce is set to make up half of all online sales by the year 2020 — worth nearly $250 billion annually. That forecast comes care of “A Mobile Mindset,” the second volume in the five-part series, “The 2017 UPS Pulse of the Online Shopper.”

Mobile 205
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Can Millennials Revive Call Center Commerce?

PYMNTS

Millennials have long borne the blame for a variety of problems in commerce, including the decline in popularity of diamonds and certain fast casual restaurants. Millennials could be helping to bring new life to call center commerce. Millennials are increasingly seeking access to luxury goods — including relatively affordable items.