PYMNTS

MARCH 20, 2020

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. In-house ordering apps are typical for large quick-service restaurant (QSR) companies, with only those who are willing to take risks and innovate standing out from the herd.

Technology 181

Technology Apple New York City social media 181

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. That is a staggering statistic clearly pointing to a poor user experience. A streamlined user experience that eliminates typing and scrolling is essential.

User Experience 60

User Experience Mobile Data Las Vegas 60

PYMNTS

JANUARY 9, 2020

That ecosystem should be one wherein each partner brings expertise in different products or services – from inventory tracking to loyalty programs – and allows the merchant to focus on the end-user experience. In the webinar scheduled for Jan.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

DECEMBER 18, 2020

Not all restaurants are succeeding in their drive to convert these new, digital-first consumers, however: Some restaurants may be overestimating customers’ interest in technologies like in-store kiosks and overlooking features that could help drive customer spend even more. We surveyed a census-balanced panel of 2,123 U.S.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

JANUARY 11, 2021

Udaan plans to utilize the new funding to reach out to a greater amount of India's small businesses, improve its user experience and boost its technology program. He said the smaller stores were a "lifeline" for India and that Udaan was at the "forefront" of the innovative new ways to run a digital economy.

Retail 197

Retail US User Experience Innovation 197

PYMNTS

JUNE 27, 2017

As mobile devices continue to be a pervasive force in the technology arena, so does the need for forward thinkers in the field. Those that are constantly developing new ways to integrate connected experiences into people’s lives will probably be at the forefront of the tech industry. JB: Innovation often means taking a risk.

Innovation 145

Innovation System Mobile Trends 145

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Dock began implementing Falcon Fraud Manager in 2019 and added CCS in 2020.

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JULY 3, 2020

PYMNTS’ June 2020 Credit Union Tracker® , done in collaboration with PSCU , explores the loyalty dynamic at work deep within CUs – and the threats to it should these financial institutions (FIs) fail in their mission to provide members with experiences not typically found at banks. Dividends of Loyalty Innovation.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

MARCH 3, 2020

The markets for automotive software and electrical/electronic (E/E) components is anticipated to reach $465 billion between 2020 and 2030, up from $238 billion, according to the McKinsey report Mapping the Automotive Software-and-Electronics Landscape Through 2030. Kia picked Zuora due to its smooth user experience and flexibility.

Michigan 218

Michigan Software User Experience Strategy 218

PYMNTS

OCTOBER 15, 2020

The company boasts a simple user experience and a formidable protection against cyberattacks. This partnership demonstrates the trust our technology has gained in global organizations of the largest scale," he said, according to the release. "SC

Report 199

Report User Experience Security Fintech 199

PYMNTS

NOVEMBER 23, 2020

When small businesses are looking for innovation … FinTechs have the ability to be [nimbler] and deliver the solutions that small businesses need. Noting that paper checks remained the second largest form of payment in 2020, Wimbish said that “you just have to figure out where they're paying with checks. We're not connected.

Data 143

Data User Experience Fintech Lending 143

Perficient

OCTOBER 29, 2020

Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. While the platform struggled with user motivation and ability, the third FBM factor — a prompt — was Quibi’s real downfall. Quibi launched in April 2020, just as the pandemic was upending public life.

US 294

US social media User Experience Digital Strategies 294

Perficient

FEBRUARY 24, 2021

2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace. The digital world is global, now, more than ever. What is Global Delivery? On-Site Collaboration. Talent Shortages.

Software 294

Software United States Strategy Regulation 294

PYMNTS

JULY 31, 2019

It is also looking for more long-term revenue fuel via 5G mobile network deployments, including for retail innovation and other commerce uses. Samsung plans to increase its market share in the technology to 20 percent by 2020. They plan to develop new business models and services centered around the technology.

Samsung 139

Samsung Retail Mobile User Experience 139

PYMNTS

DECEMBER 18, 2019

You can count on at least one thing for retail in 2020: Things will get much more personal. Its technology helps companies build customer profiles, launch and optimize personalization campaigns and automate decision-making for customers. This AI-powered ordering experience was launched at Sonic Drive-In earlier this year.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

NOVEMBER 19, 2020

And 88 percent said they’d had a “consistently positive user experience” with NFC contactless technologies. adults who reported doing the same prior to the pandemic in March 2020. We've worked with our Google Lens team and we've actually integrated some of their camera technology,” noted Woodward. “So

Google 254

Google Mobile Apple Survey 254

South State Correspondent

APRIL 27, 2022

In this article, we walk through why banks should focus on total experience (TX) and give you the ten critical factors that can catapult your bank ahead of almost every bank in the industry. What Is Total Experience? Total experience is the latest evolution of providing superior service.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

MARCH 30, 2017

Mastercard announced that it has entered into an agreement to acquire NuData Security, a global technology company that helps businesses prevent online and mobile fraud using session and biometric indicators. Terms of the deal were not disclosed.

Security 100

Security User Experience Fraud Online 100

PYMNTS

OCTOBER 22, 2020

We took a hard look at our development pipeline, prioritizing — and incrementally investing in — technologies that allowed customers to be more self-reliant (as 80 percent of our branch distribution base had closed). We enhanced our capabilities around pre-filled credit card applications, leveraging our financial institution partners’ data.

How To 130

How To Fraud User Experience Cards 130

Gonzobanker

FEBRUARY 3, 2020

Three cheers for the energy and innovation that cloud vendors are bringing to financial services contact centers. In recent years, while everything from loan origination systems to CRM to digital banking moved “to the cloud,” contact center platforms remained one of the last bastions of on-premise banking technology.

System 78

System Innovation User Experience Technology 78

Abrigo

FEBRUARY 8, 2022

Takeaway 1 NBFIs are agile and innovative and are competing head-to-head with traditional financial institutions. Branch networks and banking hours have been replaced with mobile banking and user experience as important decision criteria in choosing financial relationships. NBFIs & AML Act of 2020. DOWNLOAD .

Compliance 195

Compliance Training Regulation Fraud 195

PYMNTS

NOVEMBER 21, 2019

As retailers and payment service providers look for what might be their best 5G edges, clarity is emerging about the pace of the global rollout of that new and faster mobile network technology. Apple is hoping to recapture its position of tech stardom by revamping its product offerings in 2020, sources told Nikkei. Retail and 5G.

Mobile 100

Mobile Apple Samsung Retail 100

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Maybe this is the new reality for community bankers, but Cornerstone Advisors is seeing little evidence that they’re serious about implementing a comprehensive digital strategy.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

OCTOBER 30, 2019

The 5G mobile network technology revolution is on, and you can bet that retail will be one of the places where this all plays out. As it stands, smartphone makers ranging from Huawei Technologies Co. News recently emerged that Apple is working with third-party brands to launch augmented reality glasses in the first half of 2020.

Retail 100

Retail Apple Analysis Mobile 100

PYMNTS

APRIL 17, 2019

The new, faster mobile network technology is a big part of the plans for many commerce and payments operators, even though specific use cases have been only slowly emerging as the technology and the devices to support it are deployed. They plan develop new business models and services centered around 5G technology.

Retail 199

Retail Apple Samsung Conference 199

Javelin Strategy & Research

FEBRUARY 1, 2022

2021 Online Banking Scorecard Javelin Report Date: June 29, 2021 Authors: Mark Schwanhausser , James Lee , Dylan Lerner Research Topic(s): Digital Banking , Mobile & Online Banking It’s undeniably a mobile-first world, and many institutions are putting the emphasis—and the money—toward enhancing users’ experience in that channel rather than online.

Report 40

Report Digital Banking Fraud Mobile 40

PYMNTS

JANUARY 24, 2020

As is laid out in the January 2020 PYMNTS Disbursements Tracker ®, instant money and alternative payment options are transforming everything from medical claims to how we license images and video. Mastercard teamed up with Galileo Financial Technologies to do the same for freelancers. Now, Please. Like when JPMorgan Chase & Co.

Video 132

Video User Experience Payments Study 132

PYMNTS

JUNE 29, 2017

percent of the total retail spend by 2020 – that’s $4.058 trillion. Our market environment has become so much more complex because of the evolution of technology, regulation and data security. There are several merchant-facing technology platforms with strong reporting capabilities,” Jones said. percent according to eMarketer.

Payments 143

Payments Retail Branding User Experience 143

Cisco

AUGUST 23, 2019

Similarly, the role of finance and leasing companies has evolved to focus on providing customers with a seamless omnichannel experience. This created the opportunity to replace former credit systems and with a consolidated platform that could drive continued innovation and maintain best-of-breed credit practices.

Industry 49

Industry User Experience Compliance Capital 49

PYMNTS

SEPTEMBER 22, 2017

PYMNTS: How would you define your company’s approach to innovation? SS: Our approach to innovation is two-pronged. The third tier of technical innovation involves people — not just APIs. The second and overlooked area of innovation is in the area of user experience.

Innovation 140

Innovation Knowledge Base Online Mobile 140

NCR

AUGUST 25, 2017

By 2020, the US should have a payment system that is faster, ubiquitous, broadly inclusive, safe, highly secure and efficient. There are also differences in rules, policies and functionality that can make it difficult for transactions involving different solutions to deliver a coherent user experience.

US 88

US Payments System Security 88

NCR

DECEMBER 5, 2017

It’s not uncommon to hear these concepts mentioned alongside the likes of artificial intelligence and the Internet of Things in any discussion about the technologies that are driving change in the modern world. billion by 2020. billion in 2017, before soaring to US$143.3 But could that be about to change?

Innovation 58

Innovation Technology Cleveland Security 58

PYMNTS

MAY 11, 2017

trillion by 2020 in terms of B2B transactions. PYMNTS recently caught up with Dominic Venturo, executive vice president and chief innovation officer of U.S. Bank , who discussed the bank’s experience with hackathons and what types of innovations these events have produced so far. Hacking the Future of APIs. In 2015, U.S.

Innovation 143

Innovation Mobile ATM Tools 143

Banking 2020

AUGUST 27, 2015

Thus if banks are truly interested in using mobile phones as a primary form of authentication for ATMs, they will need to sell their customers on a better, more secure user experience. Consequently, vendors decided not to invest in NFC and opted instead for QR codes, which are plagued with a variety of user experience issues.

ATM 40

ATM User Experience Fraud UX 40

NCR

JANUARY 17, 2017

As fintech startups battle it out to get their share of the business, the drive for innovation is spreading well beyond traditional tech hubs and basic banking products. The difficulty comes with maintaining the right balance between fully complying with regulatory demands and keeping user experience simple.

Fintech 40

Fintech Trends Industry Compliance 40

PYMNTS

DECEMBER 30, 2020

Corporate Spending Innovations (CSI) President David Disque , for instance, spoke with PYMNTS about the challenges organizations face regarding interconnectivity with their business partners, as well as the friction that exists in moving not only electronic money, but electronic data from one corporate to another. It's All About Timing.

Payments 297

Payments Innovation Cards Trends 297