Gonzobanker

JANUARY 17, 2020

Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out. So, to get your Gonzo executive brains warmed up for a new year, I offer you 20 important banking realities for 2020 to guide your strategic execution efforts: 1.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 166

Fintech Customer Experience Conference Technology 166

Perficient

JANUARY 12, 2021

Customers want to have an overall engagement with their financial institution around products and services that are easy to use, convenient, safe, and maintain their privacy. Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Small Business Innovation. reached 31.7

Trends 332

Trends Fintech Customer Experience Innovation 332

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. Fintechs are carving out their niche in the financial services industry by making the needs and expectations of the modern-day consumer their number one priority. Consider the Internet of Things, which will consist of 8.4

Customer Experience 80

Customer Experience Data Branding social media 80

Bank Innovation

FEBRUARY 21, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb.

Fintech 243

Fintech Digital Banking Customer Experience Innovation Strategies 243

PYMNTS

JANUARY 28, 2020

If it’s the latter — or some combination of the latter — that means working with FinTechs or other financial services players that are not traditional FIs. Owens noted that Elan aims to improve the customer experience by providing mobile functionality, geolocation, AI-based fraud protection and all forms of digital payments.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

Bank Innovation

JANUARY 15, 2020

As banks compete for mobile-centric Gen Z customers, new data from the mobile analytics platform App Annie suggests fintech companies are growing their app user base faster than banks.

Analytics 221

Analytics Mobile Fintech Data 221

PYMNTS

JANUARY 11, 2021

He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. Richard Holmes, previously CEO at Standard Chartered European, joined the Revolut team in October 2020 as a board advisor.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

SEPTEMBER 23, 2020

Trading FinTech Robinhood Markets Inc. We've raised an additional $460 million in subsequent closings to our Series G to support our core product and customer experience and new offerings like cash management and recurring investments,” the representative noted.

Arizona 178

Arizona Customer Experience Texas Millennials 178

American Banker

OCTOBER 22, 2020

From finding new efficiencies to redefining the customer experience; fintechs are permanently changing financial services. But what does the actual acquisition process look like?

Fintech 34

Fintech Customer Experience 34

PYMNTS

JANUARY 18, 2018

Regulation has undoubtedly acted as a catalyst to major financial services trends in areas like small business (SMB) lending, faster payments and, most recently, open banking and collaboration with FinTechs. Banks, of course, cannot ignore the FinTech threat. Competitive Disruption. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. The B2B eCommerce space saw some of the biggest investments of the year for B2B FinTechs, a testament to investors' confidence in the evolution of the market. The Rise of the Marketplace. billion. "One

Online 302

Online Meeting Payments Fintech 302

PYMNTS

JANUARY 20, 2021

The company, owned by Singaporean tech group Sea , received 62 million monthly visits in Vietnam in 2020's third quarter, an over 80 percent increase from a year earlier. Sea recently purchased Indonesia's Bank BKE, PYMNTS writes, which lines up with the company's goal to boost its stature as a FinTech trailblazer.

Customer Experience 201

Customer Experience Digital Banking Groups Fintech 201

PYMNTS

DECEMBER 28, 2020

The year 2020 has only accelerated that, Edwards said. And in 2020, treasury banks are getting on board, partnering with FinTechs who’ve won the hearts of large smokestack corporate firms, and catching on to the idea that instant disbursements 2.0 That has not always been the case.

Payments 303

Payments Fintech Cards Customer Experience 303

Perficient

FEBRUARY 2, 2023

Instagram rolled out its Instagram Shopping feature in 2020, satisfying today’s customer’s itch to mindlessly scroll and the much sought-after instant gratification high from “adding to cart.” Perficient specializes in strategizing and engineering seamless point-of-sale and embedded finance experiences for businesses across industries.

Industry 471

Industry Trends social media Payments 471

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

Independent Banker

FEBRUARY 29, 2020

Welcome to Independent Banker’s ICBA LIVE 2020 issue! As a child, the concept of the year 2020 seemed so far-fetched. And community banks continue to rise to that very request, evolving our organizations and introducing solutions that create a better customer experience. Where I’ll be this month.

Community Bank 155

Community Bank Community Technology Customer Experience 155

PYMNTS

OCTOBER 8, 2019

He added that CUs need to be cutting edge with technology, especially as FinTechs make it a goal to gain market share from traditional FIs, who are, of course, also focused on delivering satisfying customer experiences.

United States 102

United States Millennials Course Lending 102

PYMNTS

JULY 15, 2020

With the National Restaurant Association projecting up to $240 billion in losses by the end of 2020 and millions of restaurant jobs gone, along with their former workplaces, a nation mourns our glorious gastronomic past. Meanwhile, loyalty (and closely-related customer experience) is deciding winners and losers.

Fraud 150

Fraud Mobile Customer Experience Online 150

Perficient

NOVEMBER 17, 2020

Nobody in the banking industry planned for a year like 2020. Covid-19 caused customers (and banks) to rely more heavily on digital channels and fintech apps.

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

OCTOBER 22, 2020

Mitek noted in a press release that its new NFC-enabled “fast lane” can enable “banks, FinTechs and financial organizations onboard their customers more simply and securely.”. In 2020, we’ve seen an unprecedented rise in demand for safe and secure digital authentication of identities.

Technology 134

Technology Comparison Security Customer Experience 134

Independent Banker

DECEMBER 31, 2022

Here are what I believe will be the top five opportunities this year: Targeted fintech initiatives focused on meeting community bankers’ unique needs. Embedded finance is expected to increase exponentially over the next few years, opening up new markets and enhancing customer experiences. billion in 2020 revenues.

Innovation 103

Innovation Trends Community Bank Community 103

PYMNTS

SEPTEMBER 24, 2020

24) announced a $50 million Series D investment round and the purchase of two companies: Inspyrus, a Silicon Valley FinTech that specializes in AP, and Regal Software, the Atlanta-based provider of B2B disbursement software. Trading FinTech Robinhood Markets Inc. MineralTree Inc., Robinhood Raises $460M One Month After Raising $200M.

Company 137

Company Payments Atlanta Massachusetts 137

Abrigo

FEBRUARY 27, 2020

This means having processes and people in place for bringing in borrowers, identifying the right loans to book, pricing them correctly, and closing loans quickly and efficiently enough to meet customer needs and institutional goals. See more of Abrigo’s 2020 Business Lending Readiness Survey: Preparing Now for Economic Uncertainty Ahead.

Lending 243

Lending Survey Data System 243

Fintech Labs Insights

OCTOBER 20, 2020

In the past 5 years, FIS’s accelerator has helped 57 startups find product/market fit in the difficult-to-get-started fintech world. Here are 10 members of the 2020 cohort which was conducted remotely. Cirrus Secure 7-minute demo @FIS Fintech Accelerator Demo Day. Award: MVP of the FIS 2020 Fintech Accelerator.

Fintech 15

Fintech San Francisco NJ Arkansas 15

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Bank of America recently reported that in 2020, 84% of all deposits were made through its automated channels (mobile, online and ATMs).

Customer Experience 130

Customer Experience Strategy Community ATM 130

PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. Furthermore, the lines between financial services, FinTech firms, payment providers and even open-source communities continue to blur as collaboration takes shape.

Software 132

Software Payments ATM Course 132

Abrigo

FEBRUARY 13, 2020

Technology has enabled banks and credit unions of all sizes to create highly targeted, personalized digital experience to put customers at the center of their strategy, regardless of where they’re located. Power’s 2020 Customer Satisfaction Survey. Customize banking relationships at scale. Learn more. Learn More.

Community 273

Community Lending Management Innovation 273

PYMNTS

MARCH 26, 2020

But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers. But the FinTechs, Baird noted, are adapting and innovating around that issue. Baird said. “As

Innovation 241

Innovation Fintech Data Examples 241

William Mills

NOVEMBER 14, 2016

This year’s annual Money2020 conference brought more than 10,000 FinTech executives, bankers and innovators to Las Vegas for five days of meetings, demos and panels. As machine networks become more sophisticated, the capacity for FinTech programs to leverage machine learning is vast. It’s All About the Customer Experience.

Fintech 40

Fintech Las Vegas blockchain Conference 40

Bank Innovation

MARCH 13, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, March 13, 2020.

Marketing 259

Marketing Customer Experience Innovation Strategies Video 259

Gonzobanker

FEBRUARY 11, 2021

Improving the customer experience” has been financial institutions’ (FIs) top tech priority for the past three years with roughly three-quarters of institutions citing it as a top priority. In addition, there are some concerns regarding the effectiveness of FIs’ fintech partnerships. Increasing revenue generation opportunities.

Lending 128

Lending Fintech Technology System 128

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Capitalize on the momentum you gained during 2020. Learn more. .

Lending 221

Lending Technology Survey Examples 221

PYMNTS

JULY 30, 2019

FinTech firm POSaBIT is hoping to solve the problem of mobile payments for the fast-growing cannabis industry by delivering a unique blockchain-enabled payment processing and point of sale (POS) system. . billion by 2020 — the industry is largely cash-based.

Mobile 130

Mobile Nevada Oklahoma Arizona 130

PYMNTS

NOVEMBER 12, 2020

PYMNTS’ November 2020 Disbursements Tracker® , done in collaboration with Ingo Money , states that “FIs that support digital and mobile payment tools could help these consumers access financial solutions without using traditional accounts, but many FIs must address age-old challenges before they can roll out such tools.”

Mobile 202

Mobile Study Tools FDIC 202