PYMNTS

JANUARY 7, 2021

The new year is here, and the grocery business gets to finally close the book on a difficult and complicated 2020. Wholesale clubs and Trader Joe’s themselves have proven there is a huge market for brands that don’t check all of the boxes for a standard supermarket trip.

California 203

California CA Analytics Branding 203

PYMNTS

OCTOBER 24, 2020

We can never fulfill all the requests we’re getting just because we don’t have enough Santas,” said Megan Price, director of customer experience at GigSalad. Usually, but not in 2020 — as Santa’s are sitting out the season given COVID-19 social distancing restrictions make sitting on Santa’s lap basically impossible.

Video 195

Video Customer Experience Innovation Course 195

PYMNTS

OCTOBER 2, 2020

plans to bring seasonal workers on board to help in its brands' fulfillment hubs, customer contact centers and brick-and-mortar stores. The new positions come after the firm’s hiring of more than 50,000 staffers in the first half of 2020, according to an announcement.

Customer Experience 252

Customer Experience Branding Retail Online 252

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. Online Shoppers Are Reshaping The Retail Experience,” attempts to forecast just exactly what retail might look like come 2020.

Retail 100

Retail social media Branding Online 100

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

JULY 17, 2020

. “That includes memberships, accounts, loyalty points and more … each representing a unique area of the customer experience that should be protected.”. The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Brad Wiskirchen , CEO at Kount.

eBook 222

eBook Customer Experience Fraud Mobile 222

PYMNTS

JULY 1, 2020

We can only hope at this point for a gradual recovery,” LVMH Chairman Bernard Arnault told investors on an online call Tuesday (June 30). billion in 2020, compared to $62.4 GlobalData analysts say the closure of a number of luxury-branded stores across Asia Pacific makes a short-term recovery unlikely. billion in 2019.

Branding 246

Branding Regional United States Groups 246

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. But that’s where the standard co-brand partnership ends. As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The relationship announced Wednesday (Jan.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

DECEMBER 21, 2020

Blackhawk Network Head of Commerce Brett Narlinger said in the announcement that the company has witnessed surges in 2020 in eCommerce and shoppers harnessing buy online, pick up curbside options but there has not been a method to have gift cards included in that experience.

Cards 159

Cards Branding Customer Experience Innovation 159

PYMNTS

OCTOBER 11, 2020

Instacart said it has already surpassed its 2025 milestones and is tracking to exceed $35 billion in grocery sales in 2020, PYMNTS reported. The opportunity for Instacart is significant, and we're proud to once again increase our investment in the business.”.

Report 268

Report United States Capital Retail 268

PYMNTS

JANUARY 27, 2021

Among healthcare providers, there was a marked shift in emphasis toward better consumer experiences in 2020, a move that was perhaps equal parts altruism and fiscal savvy. Every patient appointment was a potential minefield of lost opportunities for customer engagement.

Payments 263

Payments Data Survey Report 263

PYMNTS

DECEMBER 17, 2020

United Kingdom retailers saw the equivalent of €706 million ($827 million) in card fraud losses in 2019, for example, and the pandemic is expected to add to these woes as it pushes more retail shopping online. Walgreens On Stopping Promotion Abuse Fraud Through Online Deals. About The Tracker.

Fraud 255

Fraud Online Retail Examples 255

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

JULY 29, 2020

Companies want and need more visibility into cross-border payments, and with the blastoff of eCommerce in 2020, those needs grow daily. Online transactions are lifelines for small to mid-sized businesses (SMBs) that may no longer be able to sell in person. The scams may be variations on the old bait-and-switch, but they do damage.

Payments 269

Payments Fraud Customer Experience Resources 269

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. billion, and the new company will have $500 million in cash at the end of the transaction, scheduled for 2020. The company is going to merge with Diamond Eagle Acquisition and SBTech.

Las Vegas 130

Las Vegas Company San Francisco Boston 130

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. billion, and the new company will have $500 million in cash at the end of the transaction, scheduled for 2020. The company is going to merge with Diamond Eagle Acquisition and SBTech.

Las Vegas 130

Las Vegas San Francisco Boston Nevada 130

Perficient

NOVEMBER 17, 2020

Nobody in the banking industry planned for a year like 2020. At the same time, Covid-19 presents opportunities for business leaders in the banking industry and beyond to develop strategies and branding that will define their future, as distinct market forces and customer behaviors will certainly emerge in the “new normal.”

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

JULY 15, 2020

With the National Restaurant Association projecting up to $240 billion in losses by the end of 2020 and millions of restaurant jobs gone, along with their former workplaces, a nation mourns our glorious gastronomic past. Meanwhile, loyalty (and closely-related customer experience) is deciding winners and losers. Defending Trust.

Fraud 150

Fraud Mobile Customer Experience Online 150

Perficient

FEBRUARY 4, 2021

Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. The COVID-19 pandemic demonstrated the need to engage, communicate, and support customers who cannot visit a physical store, which made the need for an accessible presence more critical.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

JULY 16, 2020

There are plans to make and things to buy, and in summer 2020, people are buying online like it’s going out of business. Shopping apps are blowing up as the biggest name in retailing and brand marketing turn mobile commerce into customer experience gold. That’s just an expression, of course.

Customer Experience 130

Customer Experience Mobile Retail Course 130

PYMNTS

OCTOBER 16, 2020

Since remote onboarding became the nerve-wracking norm over the first half of 2020, identity verification has assumed a higher status in the tech stacks of merchants and brands. That doesn’t leave a whole lot of room for error, customer experience-wise.

Security 189

Security Knowledge Base Customer Experience Retail 189

PYMNTS

JUNE 15, 2020

For the best example of retail’s digital shift, look to Inditex and its key brand Zara. Known globally as a fast fashion destination, Inditex put markets on notice last week that it will shift millions of euros from offline to online with Zara and its other brands. But they haven’t yet brought their full leverage online.

Retail 154

Retail Branding Online Mobile 154

PYMNTS

DECEMBER 21, 2020

After a revenue freefall of $165 billion between March and July, the sector is expected to lose almost a quarter-trillion dollars in 2020. Into the confusion drops PYMNTS’ December 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount. As the Tracker notes, a recent data breach of a mobile order-ahead app leaked 2.8

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. The consumer now has a candle with a personal brand. And so does the recipient.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

FEBRUARY 25, 2020

You will see more 25 to 200-store brands that emerge as consumer choice expands.”. Stores serve as an extension of the online-shop where customers can interact with the brand,” said eCommerce analyst Matthias Perrot. UNTUCKit, for example, was once direct to consumer (D2C) and online only. and Canada.

Retail 130

Retail Branding America Online 130

PYMNTS

FEBRUARY 26, 2020

This is the year that customer experience surpasses brand and price as the most important factor in retail. That’s just one of the conclusions drawn in the latest American Customer Satisfaction Index (ACSI) out of U Michigan’s Kellogg School, which focuses on retail. Online retail increased by 1.3 out of 100.

Customer Experience 167

Customer Experience Branding Retail Online 167

PYMNTS

OCTOBER 28, 2020

But what isn’t debatable is the essential truth of his purported statement — and how relevant it is to the 2020 holiday shopping season, as Kount Chief Customer Experience Officer Rich Stuppy recently told PYMNTS. If their account is taken over [or] if they lose value, it's going to cause an allergic reaction to your brand.

Fraud 280

Fraud Retail Tools Data 280

PYMNTS

JUNE 23, 2020

But in addition to great deals on apparel and handbags, what you will find online is a lot of questions about not The Big Style Sale week, but about Amazon Prime Day. Likewise, many manufacturers might not be ready right now, but they’ll soon need something like Prime Day 2020 to start making money again.

Branding 160

Branding Video Customer Experience Google 160

Perficient

MARCH 8, 2023

Not to mention, as of 2020, women control two-thirds of consumer spending, hold 40% of total global wealth, account for 40% of entrepreneurial activity worldwide, and are the main breadwinners in 49% of U.S. As part of the initiative, Goldman Sachs developed a free online business education program available to women globally.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

JULY 15, 2020

The platform to bring malls online — or create a virtual mall — is being led by an Alibaba-owned company called Lazada. It connects shoppers to more than 18,000 leading international and local brands. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”.

Groups 153

Groups Branding Retail Taxes 153

Bobsguide

APRIL 26, 2018

By 2020 customer experience will overtake price and product as a key brand differentiator and for the most part, the experience will be digital. That’s the prediction by customer intelligence consultancy, Walker. As the gap in the mobile and online experiences between financial brands.

Management 60

Management Customer Experience Branding Mobile 60

Banking 2020

FEBRUARY 1, 2016

Without those personal relationships to foster loyalty, banks have to find a way to digitize that feeling of being known and understood — if they want to have any hope of maintaining customer satisfaction. Anything that can be done online should also feature on the app. But bank apps are often clunky and slow.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

PYMNTS

JANUARY 8, 2019

While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions. In fact, over 5 percent of online retail revenue is now lost to fraud. By 2020, it’s estimated that U.S.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

APRIL 15, 2020

That competition has also extended to high-end furniture market, which is starting to show some new activity with Crate & Barrell, CB2, West Elm and now a direct-to-consumer (D2C) Canadian brand called Article gaining momentum. Article is an online furniture pure-play. The ADT took the piece back. In 2019, Wayfair took 33.4

Marketing 141

Marketing Los Angeles Branding Customer Experience 141

PYMNTS

APRIL 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca , a subsidiary of Mastercard , and its partnerships with a growing matrix of banks. Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy.

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

SEPTEMBER 18, 2019

Online marketplaces need to meet higher and higher standards if they want to keep customers from the competition. As online shopping is now a global endeavor, that can be trickier than it seems. Online Marketplaces and the $1.8 trillion by 2020. What’s New in the Platform Economy. Counterfeit Problem.

Online 126

Online Case Study Branding Fraud 126