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U.S. Bank’s Dominic Venturo to speak at Bank Innovation Build 2019

Bank Innovation

Dominic Venturo, executive vice president and chief innovation officer at U.S. Bank, will participate in a fireside chat at Bank Innovation Build 2019, this blog’s event on best practices in banking innovation. Bank Innovation Build will take place November 6-7 at Atlanta’s W Hotel Downtown.

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Driving Contact Center Innovation in Uncertain Times

Perficient

It’s also a great time to think about innovation. I would like to talk about how Twilio Flex and other services from Twilio can provide some clear ways not only to manage these immediate concerns, but also to drive innovations in how you interact with your customers. Self-service can be a sub-set of call deflection.

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Partnerships, Investments Boost Corporate Spend Management With Cards

PYMNTS

Spend management was the focus of innovation in the commercial card space this week thanks to partnerships and investments in firms aiming to help companies keep track of expenses. Monitoring fuel purchases through both cost and location is a valuable tool for fleet managers to prevent fraud and protect margins.”.

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BI Ignite 2019: What Customer Experience Will Look Like 10 Years From Now

Bank Innovation

The customer experience in banking will change drastically over the next 10 years said panelists at the Bank Innovation Ignite 2019 in Seattle on Tuesday. I think […].

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BI Ignite 2019: Umpqua’s Go-To Platform Moving to a 24/7 Service, CEO Says

Bank Innovation

Umpqua Bank’s Go-To human-digital live support platform is moving to a 24/7 service, Cort O'Haver, President and CEO of Umpqua Holdings Corporation, announced at Bank Innovation Ignite 2019 in Seattle on Tuesday. He said the decision had been made just that morning. Access to the Go-To platform is free for the Portland, Ore.-based

Portland 170
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Digital Disruption Jumps To Top Of C-Suite’s 2019 Concerns

PYMNTS

In its 2019 Executive Perspectives on Top Risks survey, published last week, Protiviti surveyed 825 board members across industries and across geographic markets to understand how corporations today are preparing for the year ahead. On the whole, researchers noted, the c-suite perceives 2019 risks as greater than in years past.

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Deep Dive: How Businesses Are Preparing Their Workers, Payments Operations For A Digital B2B Future

PYMNTS

This month’s Deep Dive examines how mobile and contactless payment options are poised to reshape the corporate payments ecosystem as well as how virtual cards can help businesses adapt their operations to the digital-first payments ecosystem that has emerged. . However, the pandemic is marking a major turning point for payments innovation.