PYMNTS

MARCH 2, 2020

Spending on CX is up 71 percent over the past three years, and now comprises more than 15 percent of marketing budgets compared to about 9 percent in 2017. It’s not just about the product or service, but the entire customer journey from beginning to end, and it’s something companies should be explicitly managing.”. One explanation?

Customer Experience 151

Customer Experience Retail social media Survey 151

Bank Innovation

JANUARY 10, 2017

Avin Arumugam, senior vice president of the Internet of Things at Visa, has joined the speaker faculty for Bank Innovation 2017, which takes place March 6-7 in San Jose. Arumugam was at JPMorgan Chase for four years prior to his starting at Visa in May 2016. Recent video footage also Read More.

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PYMNTS

DECEMBER 29, 2016

The only things we can confidently say about this year, predictions-wise, is that we will spend less time watching political debates on TV and more time getting drawn into them on social media. But while we can’t tell you what will happen next, we can (and will) tell you who and what to watch when it comes to mobile payments in 2017.

Mobile 136

Mobile Apple social media Course 136

Bank Innovation

SEPTEMBER 27, 2017

What is the state of banking innovation today? Each year, we poll the industry to find out. Fintech funding has grown tougher for startups, but banks’ balance sheets are looking stronger– what does it mean for innovation?

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PYMNTS

JULY 9, 2019

Facebook is dangling the promise of more fans and endless money in an effort to lure video creators away from YouTube and other social media sites. The social media site that boasts over 2 billion daily users says it will help creators make more money with direct payments from its users, coupled with advertising earnings, CNBC reports.

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PYMNTS

OCTOBER 11, 2018

The trick is making self-direction easier, by enabling more context in commerce – and ensuring consumers can make equal choices between various channels with comparable levels of transparency, speed and security when they want to buy an item, manage their money or pay a bill.

Data 139

Data social media Online Retail 139

PYMNTS

APRIL 5, 2020

The system will include five databases to keep track of trade companies, goods, logistics, contracts, and documents and certificates, and will help manage trade and reduce the time it takes to complete tasks related to those matters.

Bitcoin 144

Bitcoin blockchain social media Fintech 144

PYMNTS

JUNE 1, 2020

Bloomberg News reported NEOU , the New York-based live streaming and on-demand platform for trainers, has raised $5 million in capital from investors including Ares Management Corp., the Los Angeles-based alternative asset manager. million followers on social media, and Nicole Mejia, a fitness instructor with 1.3

Online 130

Online Los Angeles New York social media 130

Gonzobanker

DECEMBER 19, 2017

Endless CRM and data management projects that shook our foundations and gutted our PMOs. Seriously, sit back with a pocket flask of Pappy Van Winkle, smoke a cigar (or your combustible of choice if you live in Colorado, California, Washington, Oregon, Nevada, Main or Massachusetts) and enjoy the 2017 GonzoBanker Awards. Payments chaos.

Conference 90

Conference Industry Community Bank Community 90

Bank Innovation

JUNE 8, 2018

What is the state of banking innovation today? Each year, we poll the industry to find out. Bitcoin mania has died down in the fintech world, and the conversation has shifted to technologies like voice banking, payments, and alternative credit scoring. This year, the pressure for banks to innovate is high, as banks no longer […].

Innovation 220

Innovation Bitcoin Fintech Industry 220

PYMNTS

NOVEMBER 19, 2019

billion in December of 2017 after General Atlantic invested $200 million in the company. In April, it acquired Acuity Scheduling, a platform to help small businesses manage appointments online. In October, it purchased Unfold, which is an app that allows users to create stories throughout all social media platforms. “As

social media 100

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PYMNTS

JULY 18, 2017

It also turns out the much-vaunted social media generation is less inclined to use social media than you’d think. Perhaps we should not be all that surprised at the findings, or that social media has a way to go before becoming banking itself becomes truly “social.”

Millennials 144

Millennials social media Survey Online 144

PYMNTS

JANUARY 9, 2019

Back then, he had warned executives at the social media company of the potentially damaging impact of Facebook’s data sharing policies. In 2017, Parakilas provided the U.K. Financial Times highlighted a 2016 blog post in which Parakilas warned about the impact of social media. “We

Apple 122

Apple social media Google Policies 122

PYMNTS

MAY 24, 2018

Facebook, the social media giant, announced on Wednesday (May 23) that it has improved two-factor authentication, the industry-best practice for providing additional account security. In a blog post , the social media company said the increase was due in large part to enhancements to its detection technology.

social media 102

social media Security Google Policies 102

PYMNTS

FEBRUARY 20, 2020

Existing investors NEA, Highland Capital Partners, Redline Capital Management, Hercules Capital and Core Capital also participated in the funding round. This latest funding follows a $40 million Series C in July 2017 and a $27 million Series B in December 2015.

Baltimore 130

Baltimore Maryland social media Hawaii 130

PYMNTS

JUNE 21, 2018

Through the app, merchants can manage tasks through messaging without needing to switch between apps and tools, Shopify said in an announcement. Shopify Ping was created to make all of this easier to manage. The news comes as Shopify rolled out Instagram integration to its merchants in October 2017.

social media 119

social media Tools Mobile Management 119

PYMNTS

NOVEMBER 12, 2018

Employees who may not have regular access to corporate email accounts were being notified by their managers at work. Social media posts show that some former employees, who left the company months ago, have also received notification letters.

Data 188

Data social media Seattle Security 188

PYMNTS

FEBRUARY 26, 2019

In the early part of 2017, HSBC announced the new payment app, geared toward millennials in Hong Kong who also wanted social media built in. According to a report in Fintech Futures , HSBC started the beta test with 15 retailers in Hong Kong. They can now accept payments from customers that use HSBC’s eWallet.

social media 178

social media Millennials Fintech Retail 178

William Mills

APRIL 27, 2017

William Mills Agency will be live blogging at FinovateSpring 2017. Standby for for our take on the demos of #finovate Spring 2017. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2017. Mills-Grimes is the Digital Marketing Manager at William Mills Agency.

San Francisco 68

San Francisco social media San Jose Customer Experience 68

Abrigo

MARCH 6, 2017

The ABA has a new report out on how banks are using social media, and much of the report focuses on using Twitter, Facebook, LinkedIn and the like to boost customer service, make connections in the community and recruit staff. It often Tweets columns tied to breaking news and statistics. Learn more here.

social media 150

social media Lending Community Community Bank 150

PYMNTS

JULY 17, 2019

One glaring expense was a significant increase in social media ad spending in the company’s efforts to find and attract new customers. million dedicated for the same purpose in 2017. Last year, Capital One spent $18.6 million on Facebook advertising alone, a sharp increase from the $2.8

Capital 108

Capital social media Chicago ATM 108

PYMNTS

MARCH 12, 2018

Austin Burkett, global head of Quant and Feeds at Thomson Reuters, said, “News and social media are driving the investment and risk management process more than ever with the continuing rise of passive and quant-driven trading.”.

Bitcoin 102

Bitcoin social media cryptocurrency Austin 102

PYMNTS

DECEMBER 20, 2017

This means making yourself available where your audience is comfortable, whether that’s the phone, a certain form of social media, or face-to-face. Twitter-based customer service increased 250% from 2015 to 2017. Social media Think of your social media presence as an extension of your website.

Branding 142

Branding social media Customer Experience Training 142

Social Assurance

DECEMBER 31, 2018

Though it’s now primarily used as a music and culture site, Myspace was one of the first social media networks that allowed personal profiles. Twitter Today: While Twitter went to 280 characters in late 2017, the channel still remains the only one of its kind for short messages. 2012: Facebook buys Instagram for $1 billion.

social media 12

social media Video Google Regulation 12

Bank Innovation

JANUARY 25, 2017

More fintech is coming to Austin. The massive South by Southwest conference and festival features startups in a number of categories — transportation, augmented/virtual reality, and of course fintech — plus several others. The event is the 9th annual pitch session for SXSW’s accelerator.

Austin 150

Austin Fintech Conference Course 150

PYMNTS

MAY 1, 2017

The company could have a lot to gain from developing AI — especially as a means to boost social commerce and compete with other global giants (ahem, Amazon and Google) for supremacy in the voice-activated space. In the past year, Tencent’s stock climbed 43 percent, with year-to-date growth at 20 percent so far in 2017.

Seattle 108

Seattle social media Conference Mobile 108

PYMNTS

MARCH 21, 2019

The Financial Times , citing the trade body UK Finance, reported bad guys were able to steal £1.2bn last year, up from £967m in 2017. According to the report, the social engineering successes were due to data breaches outside of the financial sector. Financial scams perpetrated against U.K.

Fraud 122

Fraud social media Data Report 122

PYMNTS

AUGUST 16, 2016

The auctions are designed to allow bidders access to cost-per-thousand impressions ad inventory – previously Pinterest (like most other players in social media) was selling CPM ads at a fixed price.

social media 100

social media Retail Google Tools 100

PYMNTS

MAY 22, 2019

billion, a 5 percent increase from 2017’s Q1 result, and ahead of estimates for $17.52 Target has also skillfully managed to generate buzz – and regain some of that late 90s, early 2000s “Tar-jay” feeling – with the launch this month of its limited-edition line of Vineyard Vines’ preppy apparel and accessories. Revenues came in at $17.63

social media 187

social media Branding Online Report 187

Bank Innovation

JANUARY 24, 2017

Edward “EJ” Achtner, Bank of America‘s Head of Digital Banking – Strategy, Platforms, Innovation, and Partnerships, has joined the Bank Innovation 2017 speaker faculty. Achtner also manages the Read More. based bank.

Innovation 150

Innovation Charlotte America Digital Banking 150

PYMNTS

MAY 23, 2018

The social media site’s Marketplace platform is rolling out a new feature designed to make it easier for users to find contractors, carpenters, plumbers and house cleaners, according to news from Engadget. than any other topic,” said Bowen Pan, product manager at Facebook Marketplace, in a statement about the launch. “By

social media 100

social media Google Data Management 100

PYMNTS

FEBRUARY 20, 2018

Alibaba and Tencent , which are locked in a battle to win over consumers, have invested more than $10 billion in retailers since the beginning of 2017. All of the retailers in the brick-and-mortar world are very worried,” Jason Yu, Shanghai-based general manager of market research firm Kantar Worldpanel, told CNBC.

Retail 100

Retail Big Data social media Atlanta 100

PYMNTS

JUNE 28, 2019

David Marcus, Facebook vice president of messaging products and a key developer of the social media firm’s Libra digital currency project, thinks someone with experience in government and central banking would be a great leader for the team that would oversee the currency, according to reports. “We

social media 117

social media cryptocurrency blockchain Regulation 117

PYMNTS

FEBRUARY 13, 2019

While Zilingo launched in Thailand as an online marketplace for consumers to shop for fashion products from small sellers, the firm has recently pivoted to focus on the industry’s supply chain management challenges. million for the financial year ending March 2017, reports said. The company’s revenue hit $1.3

social media 115

social media Capital Marketing Operations 115

PYMNTS

OCTOBER 14, 2019

“We launched our first distributed ledger technology in trade finance as early as 2017. And Block Matrix , which created an app that allows users to send bitcoin through their social media accounts, has secured a $2 million investment for the development of a new app for the retail sector. “We

Taxes 109

Taxes blockchain Bitcoin social media 109

PYMNTS

APRIL 12, 2018

In 2017, for example, FactSet found that five U.S. billion in R&D in 2017, which was 41 percent more than it did in 2016. billion in R&D in 2017. billion in R&D in 2017. Google is aiming to get more augmented reality (AR) on Android mobile phones and released a mobile developer tool in 2017 to meet that end.

Company 118

Company Retail Apple Software 118

PYMNTS

MAY 23, 2017

Social media : 25 percent of millennials will post a picture of their meal or drink to social media, and nearly three quarters will post about their dining experience in some form. Food waste: 48 percent of restaurant owners and managers believe food waste significantly impacts their profitability, and diners agree.

Survey 103

Survey Millennials social media Training 103