Insights on Business

JUNE 14, 2018

Today, if banks want to continue to succeed, they must reinvent themselves once again from generalist to specialist by creating new products that enable banks to build better forms of customer experiences. Digital reinvention at its most fundamental level reconceives banking using a customer-first or customer-centric perspective.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

PYMNTS

OCTOBER 7, 2019

In 2017, GM began shipping vehicles with the Android Automotive operating system (OS), starting with integration in the Cadillac CTS, then expanding to other cars. Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research.

Google 159

Google Software User Experience Examples 159

NCR

SEPTEMBER 1, 2017

In the financial services industry, more companies are recognizing how embracing design culture can empower them to deliver customer experiences that are genuinely new, relevant and beneficial. Spanish bank BBVA is among the big names in the industry that is taking on this challenge. Embracing design thinking.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

PYMNTS

MAY 26, 2017

The software-as-a-service (SaaS)-based platform serves e-merchants in particular by connecting them directly with customers and empowering them to test price points, concepts and usability. According to Forrester, brands face a 50 percent higher revenue risk in 2017. Brands must either disrupt or be disrupted. PYMNTS: What’s next?

Branding 103

Branding Community Survey Data 103

NCR

DECEMBER 5, 2017

billion in 2017, before soaring to US$143.3 Millions of people are now comfortable using their phone to complete tasks and transactions that once required a visit to a branch, so could VR be the next phase in the evolution of the bank-customer relationship? billion by 2020. Payments in a virtual world.

Innovation 58

Innovation Technology Cleveland Security 58

NCR

JANUARY 13, 2017

Recently, the banking industry has been buzzing about user interaction, particularly around the topic of conversational interactions, or chatbots. Over the last year, chatbots have gained a lot of ground and the implementation will be what’s next in the evolution of digital banking solutions in 2017.

User Experience 40

User Experience Industry Innovation Customer Experience 40

PYMNTS

DECEMBER 30, 2016

Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible. Offering a smooth checkout process is one way that retailers are improving payment solutions and keeping customers engaged with their businesses.

Tools 122

Tools Retail Payments US 122

Fintech Labs Insights

MARCH 13, 2017

At FinovateEurope last month, The company’s CEO Xavier Codó began his demo saying, “We provide a fully automatic solution which validates identity, but also helps you build your customer digital identity profile.” Offering an omnichannel identity verification platform is critical for the users and the entities.

User Experience 18

User Experience Fraud Maine Mobile 18

Fintech Labs Insights

MAY 14, 2017

Taking away the paper problem improves operational efficiencies and helps deliver an exceptional customer experience that can drive high adoption and completion rates. A fantastic customer success story that is helping the bank save $98 million (U.S.) FinDEVr London 2017 is sponsored by TestDevLab.

Community 15

Community Management Analytics Case Study 15

PYMNTS

MARCH 17, 2020

Luxury goods shoppers are notoriously finicky when it comes to customer experience, and many luxury labels have a less than stellar track record when it comes to online user experience, with fashion brands frequently sacrificing user-friendliness or functionality for style.

Branding 146

Branding User Experience Retail Trends 146

Gonzobanker

AUGUST 28, 2020

But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Providing a top-notch digital customer experience is critical to an institution’s competitive future. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

Fintech Labs Insights

OCTOBER 31, 2016

” The pilot aims to test users’ comfort levels with spoken bot interactions. Also this week, Bank of America demo’d its smart chatbot, Erica , said to be coming in “late 2017.” In Q3 of this year, the bank saw 246+ billion payments and 950 million mobile banking sessions across 21 million active users.

America 12

America Millennials Mobile social media 12

PYMNTS

FEBRUARY 22, 2017

For Fiserv, a focus on financial services innovation means a focus on the end-user experience. As a company that works primarily with other financial institutions to offer solutions for their own customers, both consumer and corporate, Fiserv has a wide reach in the FinServ space.

Innovation 129

Innovation Security Innovation Strategies Data 129

CB Insights

JANUARY 8, 2019

Various existing healthcare players have notoriously terrible brand and customer experience, which has been Apple’s focus as a company. These companies are using Apple’s brand, focus on user experience, and contextual data capture via the iPhone, Apple Watch, etc. to deliver better experiences.

Apple 78

Apple Data Industry Study 78

William Mills

MAY 9, 2018

Founded: August 2017. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Founded: January 2017. Key Partnerships & Customers.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

APRIL 4, 2017

CallVU’s Digital Engagement provides a single, self-service bot journey to customers in their channel of choice by delivering social and messaging channels and overlaying existing digital channels. Digital transformation drives customers to use digital web and mobile when they call. Omni-channel customer experience.

San Jose 17

San Jose User Experience Customer Experience Mobile 17

FICO

MARCH 6, 2020

Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience. When EU’s Fourth AML Directive came into force in 2017, the projected annual costs of compliance for European financial institutions crossed the $80 billion mark. billion in 2019.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

JANUARY 26, 2017

Thus, ContentSquare was born in 2012 as a statistical service company — though it has since grown into full-fledged user experience (UX) analytics and optimization platform that helps businesses understand how and why users are interacting with their website, mobile and app. And I wanted to know why.”. What’s Next .

User Experience 100

User Experience UX Data Marketing 100

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Deutsche Bank — Deutsche Bank Labs.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 10, 2017

At the time of acquisition, it had 700,000 users and had processed about $12 billion in transactions since its launch in 2013. The key to Level Money’s user experience is that it gets people to offer actionable information about their personal finances their first time using the product. So incentives are aligned.

Tools 78

Tools Millennials US Maine 78

Fintech Labs Insights

APRIL 13, 2017

At FinovateEurope earlier this year, Tel Aviv, Israel-based Configo demonstrated its contribution to the cause of greater customer engagement in financial services. ” Dahan warned that nonbanks have done a better job than most banks when it comes to meeting customer expectations of being more innovative and “human-centric.”

Customer Experience 22

Customer Experience Mobile Management Marketing 22

Gonzobanker

DECEMBER 19, 2016

So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards. Let’s apply healthy skepticism to this craze in 2017. Yet the truth is the challenges of 2016 are coming back for encores in 2017 and beyond.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards. Let’s apply healthy skepticism to this craze in 2017. Yet the truth is the challenges of 2016 are coming back for encores in 2017 and beyond.

Utah 60

Utah System Community Marketing 60

CB Insights

APRIL 3, 2018

In 2017 alone, 21 retail chains applied for bankruptcy, including high-profile names like RadioShack, Toys R’ Us, and Aerosoles. Grabit has been secretive about its client base: a May 2017 press release only reveals that its material-handling robots are being shipped to a Fortune 100 “industry leading athletic shoe and apparel company.”

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78