FICO

JANUARY 3, 2017

With 2016 recently coming to a close, we took a look back to uncover which topics you – our blog readers – gravitated toward last year. Chief among your interests were analytic innovation, credit risk, regulatory compliance, customer experience and mobile payments. Why Is Customer Experience So Hard to Explain? –

Analytics 53

Analytics Customer Experience Mobile Innovation 53

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. In 2016, online financial fraud hit 15.4

Fraud 196

Fraud Online Retail Maine 196

ZootBlog

JANUARY 12, 2016

As a companion to our 2015: Year in Review post, we’ve synthesized some of the trends, challenges and opportunities shaping the financial industry in 2016. Customer Experience: Eliminating Friction. It will be interesting to see how banks continue the transition to a more customer-centric approach in 2016.

Industry 63

Industry Trends Customer Experience blockchain 63

PYMNTS

FEBRUARY 22, 2017

Our focus on providing localized and innovative product selection, improving the interconnected customer experience, and driving productivity resulted in record sales and net earnings for 2016,” said Craig Menear, chairman, CEO and president. Home Depot Q4 2016 net earnings hit $1.7 Sales for fiscal 2016 were $94.6

Online 122

Online Retail Customer Experience Report 122

PYMNTS

MARCH 14, 2017

One of the better definitions of this was found in an early 2016 Medium posting where social and digital architect expert Chris Messina defined conversational commerce. At this conference, Facebook announced it was partnering up with the likes of CNN, 1-800-Flowers and other retailers to provide a more enhanced offering.

Retail 122

Retail Training Conference Technology 122

PYMNTS

MARCH 26, 2020

The automated retail market opened 2020 on pace to easily continue its double-digit growth. The continued adoption of technologies such as artificial intelligence (AI), machine learning (ML) is making it easier for merchants to satisfy consumers’ need for speed and convenience in their self-serve shopping experiences.

Retail 141

Retail Trends Customer Experience Technology 141

PYMNTS

SEPTEMBER 16, 2020

Meet Shark Wheel, a company that has literally invented a wheel that’s not round and added some innovation to the eCommerce space by partnering with a new one-click checkout system. In fact, while other companies are looking for VC money to grow and innovate, Shark Wheel is funded by the National Science Foundation.

Company 175

Company Innovation social media Retail 175

PYMNTS

FEBRUARY 21, 2018

Even traditionally offline retailers such as Walmart have to expand their omnichannel offerings to reach consumers. The retailer’s innovations come as 55 percent of customers shop both in-store and online, according to the PYMNTS Omni Usage Index.

Retail 105

Retail eBook Examples Online 105

NCR

APRIL 24, 2017

Whether you see it as a time of great opportunity or of worrying upheaval, there’s no doubt that the retail banking industry is going through a period of seismic change. New providers are emerging all the time, often enabled by technology and focused on delivering a fresh, relevant experience for the customer.

Retail 75

Retail Customer Experience CA Innovation 75

PYMNTS

MARCH 12, 2018

Artificial intelligence (AI) is making itself right at home in the retail industry. In 2016, AI in the retail market totaled $712.6 These players really are the force driving acceptance of AI in the market, pushing game-changing technologies into use across the retail value chain, the report said.

Customer Experience 144

Customer Experience Retail Analytics Technology 144

PYMNTS

SEPTEMBER 19, 2019

Pharmacy retail giant Walgreens and Alphabet-owned drone company Wing have teamed up on a pilot program to deliver products to the doors of customers, according to a Sept. The companies want to take advantage of the pilot endeavor to get products to customers in minutes, and continue to develop the technology. . 19 release. .

Virginia 109

Virginia United States Customer Experience Retail 109

PYMNTS

DECEMBER 15, 2016

PetSmart, the specialty pet retailer , is breaking ground and expanding its store portfolio with new concepts. In the quarter ending October, 31, 2016, PetSmart opened 20 new stores across the U.S. Just last month, PetSmart reached a new retail milestone — opening its 1,500th store in North America. is part of an 80-store U.S./Canada/Puerto

Puerto Rico 100

Puerto Rico Retail America New York 100

PYMNTS

NOVEMBER 9, 2016

The largest fast-fashion growth retailer in the country is also the most innovative when it comes to customer engagement. Rue21, which uses the Aptos retail technology platform, has won the loyalty of its teenage customers, as well as a Gold Award for Customer Engagement.

Retail 175

Retail Strategy Analytics Operations 175

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. and Europe, with revenues growing from $1 million in 2012 to $84 million in 2016. Adore Me is ranked No.

UX 210

UX Retail Technology Mobile 210

Let's Talk Payments

AUGUST 5, 2016

VR has a great chance of becoming the next big thing in retail with the increasing number of adoption cases. Some professionals suggest that in 2016, an estimated 43 million.

Customer Experience 40

Customer Experience Technology Company Retail 40

FICO

APRIL 9, 2019

eCommerce companies use data for a number of purposes, such as to personalize the experience of users across mobile apps and the web, suggest purchases and make it easier to find high-intent products. Along with this comes expectations of better experiences, on-demand access and deeper insights. This will also create a balancing act.

Security 66

Security Innovation Data Customer Experience 66

PYMNTS

MAY 2, 2016

After several years spent trying to infuse its multi-billion dollar business with more forward-thinking concepts with mixed results , last week, the retail giant announced that it will be conducting what amounts to an open call for tech innovation. “I can’t wait to see what ideas and inventions we’ll discover! .

Retail 100

Retail Innovation Technology Arkansas 100

PYMNTS

JANUARY 8, 2019

The retailer plans to pilot technology products using Microsoft’s Azure platform at two stores, one in Ohio and one in Washington. Kroger is seeking to bring new customer experiences to market faster, drive personalization with insights and help store associates become more productive. billion private-brand products in 2016.

Arizona 109

Arizona Technology Ohio Customer Experience 109

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

MARCH 16, 2017

The retailer said it had profit of $1.63 In 2016, we delivered revenues of over $5 billion, which included another year of double-digit growth across West Elm, our newer businesses Rejuvenation and Mark and Graham, and our company-owned global operations. per share and earnings of $1.55 billion in the period and a net income of $144.6

Leadership 100

Leadership San Francisco Branding Customer Experience 100

PYMNTS

DECEMBER 14, 2018

Facebook, for example, has faced controversy since consumers learned that it allowed Cambridge Analytica to harvest information from approximately 87 million profiles without consent during the 2016 presidential election. More Data, More Innovation. Concerns about who is accessing data, and why, persist as it becomes easier to obtain.

Payments 180

Payments Regulation Data Security 180

Bank Innovation

FEBRUARY 13, 2020

billion digital interactions in 2019 between the bank’s customers and third–party apps.? The Gateway, established in 2016, allows customers to securely connect to third-party apps through aggregators like Plaid. Wells Fargo Gateway processed more than 1.5

Security 243

Security Customer Experience Retail 243

PYMNTS

DECEMBER 27, 2016

“Yahoo’s decision to eliminate its travel assistant bot speaks more to their overall business concerns at this time than the market for chatbots,” said David Horton, managing director of innovation at Synechron. “As Reason being, 2016 was such a great year for chatbots. This chatbot really utilizes intelligent messages.

Customer Experience 153

Customer Experience Branding Retail Strategy 153

FICO

FEBRUARY 23, 2022

In September 2021, we commissioned a survey of 12,000 adults (1000 in each of twelve countries across the globe) to gauge consumer sentiment around fraud protection and customer experience. The majority prefer text (43%) while another 17% prefer email, despite security flaws described as early as 2016. Model , . “By

Fraud 98

Fraud Survey Customer Experience Retail 98

NCR

JANUARY 16, 2017

Today’s retail banking market is undergoing a hugely exciting – if challenging – transformation. All of this means that firms in the retail banking sector will have to radically rethink their business model in order to meet these demands and provide the level of service their customers expect.

Trends 40

Trends Retail Customer Experience Resources 40

PYMNTS

FEBRUARY 6, 2018

In 2016 BMO announced enhancements to its Mastercard commercial card products, adding purchase authentication capabilities via biometric technology. In an interview with CNBC at the time, vice president and head of North American corporate card products Steve Pedersen said corporate customers were requesting such a service.

Cards 100

Cards Customer Experience Industry US 100

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

CB Insights

FEBRUARY 13, 2020

Over the last decade, Stripe has expanded its platform beyond payments processing to handling more complex marketplace transactions through Stripe Connect, while also offering complimentary services to help facilitate online commerce, drive growth for customers, and expand the funnel of internet businesses globally. TABLE OF CONTENTS.

Online 98

Online Company Retail Payments 98

PYMNTS

MAY 10, 2018

Mobile payment capabilities are on the forefront of retail executives and tech staff. In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. percent increase in sales over the same period previously. Card Payment Acceptance.

America 114

America Regional Mobile Cards 114

PYMNTS

OCTOBER 21, 2016

billion in 2016 to $27.9 What’s more, the report found managed services are considered crucial, as they are directly related with customer experience; companies cannot afford to compromise on this factor as it helps them sustain their position in the market. The fleet management market is estimated to grow from $9.54

Management 100

Management Marketing Regional System 100

PYMNTS

JUNE 19, 2018

And though some restaurants are making strides on technological innovation, some restaurants still have a way to go. As restaurants seek to innovate with consumer preferences in mind, here are some online features that consumers look for in their preferred restaurants: Third-Party Aggregator App.

Survey 115

Survey Cards Study Innovation 115

William Mills

SEPTEMBER 9, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. AutoGravity empowers the customer to take control of the process and know their options before going to dealership.

social media 40

social media ATM Mobile Customer Experience 40

Gonzobanker

MAY 21, 2019

The framework to assess the acquired bank is based upon Bezos’ famous 2016 shareholder letter that outlines Amazon’s core business philosophy. There are no visible managerial processes tied to customer experience and learning. Define a “target customer experience” for our first go-live sprint within 120 days.

Customer Experience 112

Customer Experience Analytics Management Operations 112

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. 01:20 pm William Mills, CEO of William Mills Agency, and Stephen Ramirez, CEO of Beyond the Arc, discuss highlights from FinovateSpring 2016 Day 1. Blake Wood (SVP & Director, Program Innovation). Maria Gurina (Bus. Nathan Stevenson (CEO).

Video 40

Video Lending social media Analytics 40

Celent Banking

SEPTEMBER 13, 2016

We judge those initiatives on three core criteria – business benefits, degree of innovation, and technology or implementation excellence. The winners receive their awards during Innovation and Insight Day, Celent's flagship event, and the case studies of winning initiatives are featured in Celent reports. Good luck!

Case Study 100

Case Study Innovation Guidelines Study 100

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77