FICO

MAY 9, 2019

Congratulations to UBS Card Center on winning the Security Innovation of the Year award at the Retail Banker International Awards. UBS Card Center’s fraud team used the latest artificial intelligence and machine learning capabilities in the FICO ® Falcon ® Platform to stop 84 percent more fraudulent transactions last year than in 2015. “We

Innovation 40

Innovation Cards Security Fraud 40

PYMNTS

JANUARY 16, 2018

“The consistent, alarming uptick in fraudulent activity on key dates is a signal that merchants must be proactive in their efforts to identify weak points across the omnichannel payment process – and define the short- and long-term strategies necessary to improve security and enhance customer experience.”. percent, up from 1.26

Fraud 145

Fraud Risk Management Online Customer Experience 145

PYMNTS

FEBRUARY 11, 2019

“It is our strategic direction to enhance our digital technology capability, to deliver a better customer experience,” said Thanachart Bank EVP of Retail and Small Business Banking Anuwat Luengtawekul in a statement. The trade finance gap across Asia is also a key opportunity for the firm.

Fintech 109

Fintech Tools Customer Experience Regional 109

PYMNTS

DECEMBER 14, 2018

They must deliver services that customers and clients demand while securing their personal data. In this month’s Deep Dive, PYMNTS examines how data can improve customers’ experiences, and how regulations can keep their data safe. By some accounts , more than 90 percent of existing data was created after 2014.

Payments 180

Payments Regulation Data Security 180

PYMNTS

JUNE 13, 2019

trillion in 2018, and fraudulent mobile app transactions increased 680 percent between 2015 and 2018. Balancing security with improving the customer experience is a challenge for all industries, though reducing friction is even more vital for luxury merchants. Any measure of security introduces friction.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

SEPTEMBER 17, 2018

HomeAway, which was acquired by industry giant Expedia for nearly $4 billion in 2015, owns and operates travel booking platforms, including VacationRentals.com, VRBO and several others. Building An Intuitive And Secure Experience. But, like everyone else, we want the experience of using our sites to be simple and intuitive.”.

Data 122

Data Analytics Security Payments 122

PYMNTS

JUNE 18, 2019

Token was founded in 2015 by serial Silicon Valley entrepreneur Steve Kirsch (FrameMaker, acquired by Adobe Systems and Infoseek, acquired by the Walt Disney Company), who recognized that existing payment rails designed and built before the internet created huge fragmentation and complexity,” the company said.

Leadership 161

Leadership Customer Experience Innovation Capital 161

PYMNTS

DECEMBER 20, 2019

Digital disbursements have consumer advantages, but compliance and data security challenges may disincentivize legal firms from following DoNotPay’s lead. Breaches give consumers pause when they consider sharing their information, and legal firms look to create more secure avenues for the user details kept on file for claims.

Security 130

Security Innovation Data Payments 130

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. Banks are already their customers’ channel of choice in many ways, but they need to evolve to better meet consumer preferences as these mini-silos suggest.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

FEBRUARY 29, 2016

We’ve already seen more than 350 million journeys made using contactless , using cards from more than 80 different countries,” said Shashi Verma, director of customer experience at TfL. According to a TfL report , 2015 contactless transaction volume constituted 1.05 billion in contactless payments, of which 79.3

Cards 100

Cards Customer Experience Payments Mobile 100

PYMNTS

JULY 21, 2017

Retailers are working hard to not only adjust but also enhance the approach to securing and maintaining sales. Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey.

Retail 137

Retail social media Customer Experience Boston 137

ZootBlog

JANUARY 12, 2016

As a companion to our 2015: Year in Review post, we’ve synthesized some of the trends, challenges and opportunities shaping the financial industry in 2016. Customer Experience: Eliminating Friction. It will be interesting to see how banks continue the transition to a more customer-centric approach in 2016. EMV Transition.

Industry 63

Industry Trends Customer Experience blockchain 63

PYMNTS

MAY 25, 2016

2015, online fraud is forecast to explode from an estimated $3.1 billion in 2015, to $6.4 Retailers face a daunting task managing the complexity of payment processing, taxes, duties and fraud, while delivering a frictionless customer experience.”. With the introduction of EMV chip technology in Oct.

Fraud 109

Fraud Taxes Retail Tools 109

PYMNTS

DECEMBER 13, 2019

Pop-up bars, pop-up candy shops, pop-up hairdressers, pop-up sleeping pods, pop-up museums – since 2015, one can basically take any retail-connected noun, pair it with the word “pop-up” and have a better than 50/50 chance of finding a match somewhere in an American city.

Retail 138

Retail New York Tools Training 138

PYMNTS

NOVEMBER 3, 2017

Such is the case with EMV — the chip that allows customers to pay with a credit card by inserting or “dipping” it into a point-of-sale (POS) card reader instead of swiping the old mag stripe. In the event of a chargeback, the party supporting the most secure technology for the fraud type prevails. Two years later, only half of U.S.

Payments 109

Payments Cards Fraud Customer Experience 109

Insights on Business

AUGUST 31, 2017

In 2015, the Indian government launched a major initiative, Digital India , to upgrade the country’s online infrastructure and provide government services to all of its citizens electronically. Digital India. A number of Indian banks have already begun adopting cognitive. IBM helps banks digitally reinvent themselves.

Analytics 87

Analytics blockchain System Industry 87

PYMNTS

JULY 1, 2016

Singapore’s GDP was roughly $407 billion in 2015. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. The country’s ecosystem was ranked 10 th in the 2015 Global Startup Ecosystem Ranking, making it one of the top startup centers in the world.

National 133

National Training Bitcoin Samsung 133

PYMNTS

OCTOBER 7, 2016

itself is already considered to be the global capital of FinTech, establishing unprecedented growth by bringing in the second highest amount of FinTech funding in 2015. New rules and directives such as PSD2, will enhance the customer experience, improve security and boost competition.”.

Fintech 201

Fintech Industry Big Data Trends 201

NCR

OCTOBER 13, 2017

Security and convenience through contactless. Michelle Moore, head of digital banking at Bank of America, said: “With 23 million mobile customers and growing, improving the customer experience is always a top priority. Modern ATMs feature contactless readers compatible with card or mobile.

ATM 96

ATM Innovation Mobile America 96

PYMNTS

AUGUST 4, 2017

Alternative lending was the golden child among investors around 2015, but lately, the industry seems to have fallen out of favor thanks to regulatory uncertainty and questions over the viability of some business models. 3) that it secured $250 million in equity funding from a subsidiary of SoftBank Group. lawmaker, Rep.

Lending 109

Lending Capital Fintech Data 109

PYMNTS

JUNE 29, 2020

Mobile Customers Need Mobile Infrastructure. Meeting customers’ online expectations is a familiar challenge for N26, which launched its digital-only banking service in 2015. This adaptability is key because the pandemic is accelerating consumers’ migration to online and mobile banking products.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

NOVEMBER 16, 2016

For example, about 34 percent of phishing scams were focused on procuring financial data in Q3 2015, but in Q4 (which covers the holiday shopping season), financial phishing accounted for more than 43 percent of scams. Research suggests that financial phishing scams jump up nearly 10 percent in frequency during the holiday shopping season.

Fraud 100

Fraud Retail Cleveland Ohio 100

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”.

Retail 100

Retail Apple Fraud Online 100

NCR

FEBRUARY 24, 2017

According to a recent report from Retail Banking Research, the proportion of ATMs that are situated away from bank branches rose to more than half (51 percent) in 2015. Coupled with increasing off-site deployment by banks, in future it will be even easier for customers to find a convenient ATM away from branches.”

ATM 85

ATM Customer Experience Examples Innovation 85

PYMNTS

NOVEMBER 18, 2016

billion in FinTech VC funding in the quarter, down 17 percent compared to the previous quarter — a stark decline from the $5 billion-plus quarterly investment values seen in quarters in 2015. Though averaging about $1 million per loan, the company said it has just secured a $10 million line of credit for a borrower, its largest to date.

Fintech 100

Fintech US Capital Community 100

PYMNTS

MAY 23, 2019

Consumers, he added, are accustomed to those experiences in the rest of their lives. While they continue to want the security and trust that brought them to their credit union relationship in the first place, their expectations for financial services now include seamlessness and speed. Optimizing Old Flows For New Consumers.

Online 123

Online Millennials Digital Banking Maine 123

ZootBlog

JANUARY 14, 2016

In 2015, I predicted it would be the year banks took back banking. They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience. That was certainly true for our clients. Getting back to our roots.

Innovation 73

Innovation Industry blockchain Customer Experience 73

ZootBlog

NOVEMBER 23, 2015

Multi-faceted fraudsters obtain PIN numbers through phishing or ATM skimming and use stolen data such as social security numbers, passwords, and email addresses to implement their schemes. Would it be possible to give you my social security number for verification? Apply layered security.

Fraud 60

Fraud Security ATM Online 60

PYMNTS

APRIL 26, 2017

Between Q2 2015 and Q2 2016 alone, fraud attacks on luxury retailers went up by 87.2 The problem to address is, how do you cohesively use an AI with the data that you have to effectively mitigate the issue while ensuring that the customer experience is there?”

Fraud 121

Fraud San Francisco Retail Branding 121

Jeff For Banks

DECEMBER 13, 2018

In 2015, the Company was recognized as American Banker's #1 bank for three-year ROE. Thanks to good old growth and balance sheet management which saw their net interest margin expand from 3.49% in 2015 to 3.80% today. Please do not claim to invest in any security based on what you read here. More hardware for you! #5.

Oregon 101

Oregon Ohio California Community Bank 101

ZootBlog

MAY 6, 2016

Biometrics in financial services will require instituting a behavioral shift, and addressing consumer concerns regarding privacy and security. As a result, companies need to ensure that authentication methods remain secure, private and frictionless in order to effectively mitigate potential risks for users.

Security 60

Security User Experience Millennials Maine 60

PYMNTS

FEBRUARY 25, 2020

“When we saw the trend [of] customers using these third-party apps, we, too, wanted to compete in this space by giving our customers a very similar P.F. Chang’s experience.”. Chang’s rolled out its mobile ordering app in August 2018, but its rewards program has been in place since July 2015. French noted that P.F.

Security 140

Security Mobile Chicago Trends 140

Fintech Labs Insights

OCTOBER 7, 2015

Token provides a new rail for instant, secure, and flexible payments. The Token Payment Platform is an end-to-end secure payment system accessible to developers, where all transactions are authorized using digital signatures. What good customer experience really looks like. Marten pioneered the messaging security market.

Security 12

Security Payments Customer Experience Leadership 12

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. million in 2015. Both approaches recognize the importance of consumer choice.

ATM 85

ATM Mobile Strategy Fraud 85

Fintech Labs Insights

MAY 12, 2015

This post is part of our live coverage of FinovateSpring 2015. Cardless Cash protects customers with biometric security and eliminates skimming fraud risks associated with plastic cards. Cardless Cash protects customers with biometric security and eliminates skimming fraud risks associated with plastic cards.

ATM 12

ATM Jacksonville Mobile Florida 12

Fintech Labs Insights

SEPTEMBER 8, 2015

FinDEVr Previews highlight the companies that will present their latest developer tools, platforms, and integrations at FinDEVr 2015 San Francisco on October 6 and 7. Token will present how developers can integrate fast, secure and low cost payments with their applications. ScriptRock. Advisor Software .

San Francisco 12

San Francisco Customer Experience Software Security 12

CB Insights

APRIL 10, 2019

The biometric software behind facial recognition applications can identify facial structures, contours, and expressions, making it a no-brainer for security and identification purposes. Banks are beginning to use facial recognition as secure login tools for customers using their online banking sites and apps.

Industry 78

Industry Examples Security Technology 78