NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

BankInovation

MAY 5, 2020

N26 has raised almost $800 million since its 2013 founding and has a valuation of […]. The Berlin-based digital banking startup announced a $100 million extension of its Series D today, adding to an initial $300 million Series D in January 2019, and a $170 million extension in July.

Digital Banking 69

Digital Banking Customer Experience Innovation Strategies Apple 69

PYMNTS

OCTOBER 10, 2018

Rarely does the wire transfer come into play as an exciting, innovative payment rail ready to disrupt cross-border B2B payments. The wire transfer, made popular by Western Union more than 150 years ago, may not seem to be the most innovative rail. Thieves attempted to steal $5.3 counterparts are not available.

Fraud 116

Fraud Compliance Innovation Payments 116

BankInovation

JULY 21, 2020

Radius Bank reaches a national customer base through its digital channels and powers banking services for fintechs like Brex and NorthOne. As far back as 2013-2014, in that time frame, we did a couple […].

Community Bank 59

Community Bank Community National Fintech 59

PYMNTS

MARCH 27, 2020

Fresh meal vending solutions provider Farmer’s Fridge launched in 2013 to meet that need, using vending machines to sell fresh and healthy food at scale. “I Saunders said deep knowledge of customers’ behaviors allows the company to alter its products as needed and offer personalized discounts. “It Targeting Convenience.

Milwaukee 130

Milwaukee Meeting New York City Data 130

Celent Banking

APRIL 25, 2016

As part of its strategy to position the bank as different and innovative they launched this advertising campaign featuring Usain Bolt. As part of a strategic definition in 2013 the bank started a ~$152M investment over the period of 3 years to become a digital bank. They launched in March of this year.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

MARCH 21, 2017

The on-demand revolution is well under way, fueled by innovators like Amazon and Uber as well as the move to online and mobile channels. Consumers expect more than ever from their delivery experiences. Everything was centered around improving customer experience,” Sion said. Enter Bringg.

System 131

System Operations Management Tools 131

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. Innovation On The Rise.

National 133

National Training Bitcoin Samsung 133

PYMNTS

JULY 20, 2016

When First Data quietly announced its purchase of Clover in 2013 – the move was widely covered as a competitive answer to Square (and its many imitators). If you think about major sporting locations and concerts – they are moving to ones in which there arefewer transactions but more experiences,” Charron noted. “We

System 100

System Operations Customer Experience Innovation 100

NCR

MAY 9, 2017

But technology innovators and financial institutions have worked together for generations. billion in 2013 to a peak of $27 billion in 2015. Discoverability challenges have crippled the advance of many new fintech innovations. Visa and Mastercard are prime examples of collaboration between FIs and providers. billion.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

JUNE 30, 2016

The last step is implementing around any dissimilarities to provide a uniform customer experience. PYMNTS: Speaking specifically of the payments and commerce space, what in your opinion is the most impactful innovation in that realm in the last five years?

Mobile 100

Mobile Comparison System Payments 100

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

MARCH 4, 2019

Australia’s Car Next Door , which was founded in 2013, provides a Turo -like car share service to connect car owners and would-be borrowers. From RV shares to home shares, online platforms must work to enhance customer experiences to help serve their users. Just under 11 million — or 10.8

Innovation 116

Innovation Branding Samsung Online 116

Gonzobanker

NOVEMBER 9, 2015

Lots of talk about innovation and customer experience. One big innovation discussion was that as payments become increasingly ubiquitous, we will continue to see them disappear into the background of transactions, particularly in mobile. Innovation on the merchant side. Innovation in security.

blockchain 60

blockchain Bitcoin Lending Innovation 60

CB Insights

FEBRUARY 13, 2020

Over the last decade, Stripe has expanded its platform beyond payments processing to handling more complex marketplace transactions through Stripe Connect, while also offering complimentary services to help facilitate online commerce, drive growth for customers, and expand the funnel of internet businesses globally. TABLE OF CONTENTS.

Online 98

Online Company Retail Payments 98

CB Insights

DECEMBER 5, 2017

XL Innovate. K2, for example, is providing customized threat intelligence for AIG’s CyberEdge product. Investment frequency: Average of 4 new portfolio companies per year since 2013. Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e.

Strategy 28

Strategy Marketing Analytics Innovation 28

Fintech Labs Insights

JUNE 4, 2015

When it comes to voice banking, ebankIT ( FinovateEurope 2015 ), Interactions ( FinovateEurope 2014 ), and ETRONIKA ( FinovateEurope 2014 ) have all demonstrated innovative voice banking technologies on the Finovate stage in recent years. We trolled through our archives and here’s what we found out.

Technology 12

Technology San Jose New York Video 12

PYMNTS

JULY 18, 2018

“Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience.”.

Los Angeles 100

Los Angeles Seattle Texas Washington 100

CB Insights

AUGUST 23, 2018

Chase prioritizes hiring technical talent to lead innovation. Chase prioritizes hiring technical talent to lead innovation. One big driver behind JPM’s growth in digital customers is its consistent focus on technical hiring. Starbucks is another powerful partner, due to its brand loyalty and innovation in digital payments.

Cards 76

Cards Mobile Strategy Branding 76

CB Insights

OCTOBER 16, 2018

2013: Decentralize decision-making to generate innovation. 2012: Surprise and delight your customers to build long-term trust. 2011: Self-service platforms unlock innovation. 2008: Work backwards from customer needs to know what to build next. 2004: Free cash flow enables more innovation.

Customer Experience 78

Customer Experience Innovation Company Technology 78

CB Insights

JULY 19, 2017

Corporate innovation is critical for established companies looking to stay relevant in the face of disruption from up-and-coming startups. With industries being unbundled left and right ( supermarkets , banking , cars — just to name a few) more companies are opening up in-house innovation labs every day. Innovation Lab Name: HP Labs.

Innovation 74

Innovation San Francisco Georgia Technology 74

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

JULY 24, 2018

But other companies are starting from scratch, building a new business model that relies on maintaining a superior customer experience online and transferring it to physical retail. By 2013, even with just a few stores open, revenue had rocketed from that 2010 pre-store $10M to $70M. They were receiving it a day or two later.

Retail 49

Retail Online Branding New York 49

Gonzobanker

OCTOBER 6, 2015

The reason Amazon has a higher market cap than Walmart today is that investors are seeing the “last mile” of a new retailing model built via the Amazon Prime experience. Prime adoption has risen from 25% of Amazon customers in 2013 to 40% today. Fight the good fight to build a kick-butt payments self-service experience.

Cards 60

Cards Fraud Apple Google 60

CB Insights

SEPTEMBER 17, 2018

Knowing that customers are increasingly keen to explore niche products and new tastes, Kroger is able to innovate based on what’s already popular. A 2013 metastudy by Tim Stockwell and Gerald Thomas at the Centre for Addictions Research in Canada found that a 10% increase in alcohol price resulted in an 8.4%

Industry 67

Industry Branding Retail US 67

CB Insights

OCTOBER 6, 2017

Innovation in microprocessors — particularly Nvidia’s graphic processing units (GPUs) — have played a large role. In 2013, Nike invested in California-based industrial robotics startup Grabit , which is currently deployed in some of Nike’s manufacturing facilities. How did we get here? Nurses and Health Aides.

Software 69

Software Industry Retail United States 69

CB Insights

JANUARY 8, 2019

The phone, watch, and medical device innovation. Various existing healthcare players have notoriously terrible brand and customer experience, which has been Apple’s focus as a company. The phone, watch, and medical device innovation. Apple’s edge in health. Apple Health and the Personal Health Record.

Apple 78

Apple Data Industry Study 78

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Back in 2013 this was their company stats: HQ Location: Charlotte, NC. Product Launch: September 2013. debut with its innovative e-form management system, the eximee™ Platform, eximee.com , at the September FinovateFall 2016 conference in New York. Founded: May 2007.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. Customer service: Customer experience goes virtual with conversational AI. Table of Contents. Healthcare: Using data, wearables, and VR to make care more accessible. Online grocery.

Industry 101

Industry Technology Online Video 101

Fintech Labs Insights

FEBRUARY 23, 2017

On top of all of this, regulations are slated to loosen under the Trump administration, and changing in regulation brings opportunities for innovation. eyeOpen ( FEU 2013 demo ). Mortgage Harmony ( FS 2013 demo ). The broader category of proptech can be broken down into four basic segments. 1- Mortgagetech.

Fintech 28

Fintech Lending Regulation Millennials 28

CB Insights

OCTOBER 10, 2017

Allowing users to “cut” by referring other users was an innovative idea, and it worked. Much of Mint’s early success can be tied to a very simple product innovation. At the time of acquisition, it had 700,000 users and had processed about $12 billion in transactions since its launch in 2013.

Tools 78

Tools Millennials US Maine 78

Gonzobanker

DECEMBER 19, 2016

And, not to detract from what is seriously good chest-puffing, but why is this all good for customers? A Shout Out for a Gutsy Call – Scott Reckard, a reporter for the Los Angeles Times, who first wrote about Wells Fargo’s branch pressure tactics in 2013. What are you doing to try to be more proactive and innovative with R&D?”.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

And, not to detract from what is seriously good chest-puffing, but why is this all good for customers? A Shout Out for a Gutsy Call – Scott Reckard, a reporter for the Los Angeles Times, who first wrote about Wells Fargo’s branch pressure tactics in 2013. What are you doing to try to be more proactive and innovative with R&D?”.

Utah 60

Utah System Community Marketing 60

CB Insights

APRIL 3, 2018

Rival Nike is also focusing heavily on manufacturing innovation and speed. In 2013, Nike backed manufacturing startup Grabit in a $3M Series A round. Nike has also applied for patents to automate shoe parts assembly and identification, underscoring its commitment to manufacturing innovation.

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78