William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. The company recently surpassed $1 billion in loan requests since it was established in 2013.

Conference 40

Conference Innovation Lending Customer Experience 40

Banking 2020

JUNE 9, 2015

These larger institutions—once the most vocally criticized by consumers during the recession—are making considerable improvements in personal interactions with customers, minimizing the occurrence of problems and strengthening brand perceptions. Avoiding Problems. Can Midsize Banks Keep Pace?

Regional 40

Regional ATM Customer Experience Policies 40

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

CB Insights

AUGUST 23, 2018

Branded cards. Beyond traditional recruiting channels, JPM is also leveraging its recent $300M+ acquisition of online payments service provider WePay to attract talent in Silicon Valley. While not the most cutting-edge technology, creating an option to open an account online is an essential step towards “digital everything.”

Cards 76

Cards Mobile Strategy Branding 76

CB Insights

APRIL 10, 2019

Facial recognition, for example, could capture what a shopper is looking at, and enable retailers to later serve up related promotions to the shopper via email or online ads. Facial recognition, along with AR, is also making brands data rich — especially beauty brands. Food & Beverage.

Industry 78

Industry Examples Security Technology 78

PYMNTS

JULY 18, 2018

Sleep-In@Nordstrom featuring Casper launched on July 13 in select Nordstrom stores and online. Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience.”.

Los Angeles 100

Los Angeles Seattle Texas Washington 100

CB Insights

JANUARY 6, 2019

From supply chain and inventory improvements to new payment options, these brands are going all in on digital. Key People: Anthony Gregorio, Innovation Lab Senior Manager; Prat Vemana, VP Online; Albert Vita, Director of Strategy Insights. You can see our list of 30 fintech-focused corporate innovation labs here. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

MARCH 4, 2019

Australia’s Car Next Door , which was founded in 2013, provides a Turo -like car share service to connect car owners and would-be borrowers. Faced with this up-and-coming generation, retailers and brands, as well as payment providers, are already preparing for the arrival of Gen Z as adult consumers. Just under 11 million — or 10.8

Innovation 116

Innovation Branding Samsung Online 116

CB Insights

JULY 24, 2018

Since 2012, retail space occupied by brands that started online has grown by 1,000% in the top 300 malls in America. But other companies are starting from scratch, building a new business model that relies on maintaining a superior customer experience online and transferring it to physical retail.

Retail 49

Retail Online Branding New York 49

CB Insights

SEPTEMBER 17, 2018

Around the middle of the twentieth century, there was what The Atlantic called a “Cambrian explosion” of brands. Tide, Crest, Band-Aid, Lipton, and other branded packaged goods — and the conglomerates that manufactured them — reigned. Store brands from retailers were seen as down-budget choices. Table of Contents.

Industry 67

Industry Branding Retail US 67

CB Insights

OCTOBER 16, 2018

The online bookseller didn’t turn a profit for six years — today, it’s the second publicly traded company ever to hit a $1T market cap. 2013: Decentralize decision-making to generate innovation. 2012: Surprise and delight your customers to build long-term trust. 1998: Stay terrified of your customers.

Customer Experience 78

Customer Experience Innovation Company Technology 78

Gonzobanker

OCTOBER 6, 2015

It is important that when bank executives picture the card business, they shouldn’t picture this: But rather this: Giving customers a number and encouraging them to virally spread it around the world in online payments from hundreds of merchants forces banks to develop a new strategic focus and a new set of management skills.

Cards 60

Cards Fraud Apple Google 60

CB Insights

JUNE 17, 2020

In the wake of the outbreak, everything from doctors appointments to schooling to workouts went online. Education: Technology and online content make the classroom optional. Online courses & content. Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Online grocery. 3D printing.

Industry 101

Industry Technology Online Video 101

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. Back in 2013 this was their company stats: HQ Location: Charlotte, NC. Product Launch: September 2013. Customers include banks, PSP’s and others. Founded: May 2007.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

OCTOBER 6, 2017

In 2013, Nike invested in California-based industrial robotics startup Grabit , which is currently deployed in some of Nike’s manufacturing facilities. As more people shop for products online, there is greater pressure on order fulfillment centers to ship items on time. But there are hurdles on the road to automation.

Software 69

Software Industry Retail United States 69

CB Insights

MAY 15, 2019

Founded: 2013. Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. At the time of acquisition, it had 700,000 users and had processed about $12 billion in transactions since its launch in 2013. And it would be a constant challenge to keep them from hurting the customer experience.

Tools 78

Tools Millennials US Maine 78

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience. Merger of the Year – Hope Bancorp. Kudos to Hope CEO Kevin S.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience. Merger of the Year – Hope Bancorp. Kudos to Hope CEO Kevin S.

Utah 60

Utah System Community Marketing 60

CB Insights

APRIL 3, 2018

Consumer channels: online vs in-store. Bridging online and offline retail. E-commerce giants Amazon and Alibaba are may use big data and AI to implement end-to-end solutions that focus on the overall retail experience (both online and offline). In 2013, Nike backed manufacturing startup Grabit in a $3M Series A round.

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

In the process, these brands, spanning everything from detergent to sneakers, are radically changing consumer preferences and expectations. These well-positioned startups are not just competing with some of the biggest retail brands in mattresses, razors, shoes, and more, by launching their own brands.

Video 78

Video Branding Company Strategy 78