PYMNTS

DECEMBER 14, 2017

The diversity of our catalog makes us like no other retailer in the world,” Shellhammer said. Which means as eBay has been trying to lure customers back to its site, the user experience (UX), and its ability to guide customers througout the site, has become essential. The hard part has been, where do you start?

Data 146

Data UX Online User Experience 146

Fintech Labs Insights

MARCH 3, 2016

>3 million digital end customers (retail & corporate). The company uses big data combined with contextual customer behavior to help banks extend relevant calls to action. Finovate: Tell us about your favorite implementation of your solution. We believe banks understand now that a good customer-facing UX is a must.

UX 12

UX User Experience US Tools 12

Celent Banking

OCTOBER 10, 2016

Currently in the US, 55% of merchants have updated their payment terminals, and 70% of consumers have chip cards. With the card dip taking away from the user experience, the expectation is that mobile wallets will finally offer enough UX improvement over traditional cards that consumers might opt for them during payment.

Mobile 100

Mobile Payments Apple Samsung 100

Celent Banking

MAY 5, 2017

Systems had to be rebuilt, and customers had issues with using debit cards, not being US citizens , and just recently, losing their accounts (Simple said it wasn’t able to transfer everyone before its relationship with The Bancorp Bank ended). Some accounts were locked for more than 24 hours. For some that’s been an issue.

UX 125

UX Technology Groups US 125

Tomorrow's Transactions

AUGUST 24, 2016

I’ve been reading a lot of comment about the US EMV migration recently and there seems to be pretty universal condemnation of the process (some of it from me). But in the US, the migration has been piecemeal, confusing and fraught with problems. From The EMV chip credit card transition in the US has been a disaster — Quartz.

Cards 30

Cards US ATM UX 30

CB Insights

JULY 11, 2019

Product engagement and maintaining a clean UX/UI. With the exception of Chime and Qapital, these fast-growing challenger banks have primarily launched outside of the US due to less stringent and fractured regulatory requirements for obtaining charters and licenses — which have enabled new tech companies to enter into banking.

Fintech 64

Fintech cryptocurrency Examples Cards 64

Celent Banking

JUNE 5, 2015

There are variations in how an issue is framed – the exact same words can be used to ask the same question, but the font, the background – any elements of the user experience – will also have an effect. These “UX” nuances matter, and refining the details of the user experience will be hugely important.

Conference 100

Conference Taxes User Experience Nebraska 100

Gonzobanker

SEPTEMBER 10, 2019

has taken a “watch us and see the proof” approach. Still to be sorted out are overlaps between Infinity and Kony’s UI/UX assets. With its Quantum offering, Kony has several clients outside of the financial services vertical including the retail likes of Michael’s and Amway. To its credit, Temenos U.S. Enter Kony, Stage Right.

United States 88

United States Texas Austin Kansas City 88

PYMNTS

FEBRUARY 25, 2020

It can be difficult to keep track of all the factors that can change the impact buy buttons have on the sites that host them, so how are retailers to know that they are using theirs in the best manner that suits their unique circumstances? This makes sense.

US 185

US Data Retail Examples 185

BankNXT

SEPTEMBER 26, 2016

Can we have a savings app to help us along the way? Good financial habits come down to one thing, says Jessica Ellerm, and that's motivation. Baking the ‘pleasure of progress’ into fintech savings apps on BankNXT.

Fintech 40

Fintech US UX Online 40

PYMNTS

FEBRUARY 13, 2018

With notable intimates retailers launching three to four collections a year, offering expensive designs, and making it impossible for women over a size 10 to shop for a bra outside a specialty store, Adore Me is changing the rules of the game,” Capuono explained to Loyalty 360.”

UX 101

UX Branding Innovation User Experience 101

Insights on Business

MAY 30, 2018

Laura: So that leads us to today, and the question of how the second line of defense is working with the first line? Still very much business people—specialists in their particular business line, whether it’s wealth or trading or retail or whatever it is in the front lines—who leverage risk to add value to their business decisions.

Compliance 87

Compliance User Experience Innovation Risk Management 87

Perficient

SEPTEMBER 29, 2020

I think you’ve helped us and our clients really jump some great hurdles. Obviously, the changes in the market, but how that’s driven the importance of agility beyond just how you deal with the pandemic—but the pandemic as a trigger for us, reevaluating that. And that became table stakes for a lot of retailers.

Marketing 294

Marketing Branding Data Industry 294

FICO

FEBRUARY 12, 2023

Small UX improvements (like real-time address lookup) can have a big impact on customer experience. we need this data to help protect your identity” or “the federal government requires us to ask this”). In fact, thoughtfully designed points of friction can be extremely valuable for managing risk and making customers feel safe.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Perficient

MAY 21, 2021

Go inside Life at Perficient and connect with us on LinkedIn , YouTube , Twitter , and Instagram. Learn more about what it’s like to work at Perficient at our Careers page. See open jobs or join our talent community for career tips, job openings, company updates, and more!

Milwaukee 348

Milwaukee Software Course Detroit 348

Gonzobanker

DECEMBER 20, 2019

So many miles to go, retail bankers! In a mature credit cycle with a tough yield cure, Chase is still growing retail revenue a 7+% and mobile banking users by 12+%. Even with worries around an allegedly discriminatory algorithm, Silicon Valley UX met big bank Wall Street money in slick onboarding that has our attention.

Idaho 148

Idaho Conference Data Marketing 148

CB Insights

APRIL 29, 2019

As of this publication, LinkedIn showed active listings for a UX design alchemist at Critical TechWorks and a product and solutions development alchemist at Together Abroad. Retail Jedi. At the now defunct Convergys Corporation, new sales employees pitching the company’s customer management software were known as retail Jedis.

Innovation 78

Innovation Software Taxes Google 78

CB Insights

OCTOBER 31, 2019

Today, the bots are still being used across industries like fintech, healthcare, sales and CRM, retail, and even law — and they’re having important, though quiet, effects. Retail & e-commerce: Convenient shopping & scheduling. Customer journey: Using chat to get people from online to brick-and-mortar.

Industry 78

Industry Examples Tools Retail 78

Gonzobanker

DECEMBER 19, 2022

Knowledgeable from retail to complex treasury needs, Cody is one of the best. MANTL presents a best-in-class client experience of how to open retail and business accounts in a friendly UX and management console. Alkami’s Nola Sedlaczek has the demo lights on before the sun comes up. The Insider Sleeper Deal to Watch Award.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

JANUARY 26, 2017

Catching the customer’s eye in the hopes of drawing them onto a retail site where they will hopefully be inspired to buy something (or at least look at an ad that will later impel them to buy something) has been a hallmark of digital marketing since the first moment there was a digital space in which to market.

User Experience 100

User Experience UX Data Marketing 100

CB Insights

OCTOBER 10, 2017

In each instance, we tore apart the UX and UI of each tool, looked at their growth and revenue numbers, pored through interviews with founders and early employees, researched their public reception, talked to employees, and did our own math. For those used to Snapchat and Instagram, it’s a familiar mechanism.

Tools 78

Tools Millennials US Maine 78

PYMNTS

NOVEMBER 29, 2016

Chatbots will be giving Santa some help this holiday season for a few boys and girls on the digital nice list, but they are unlikely to give retailers the needle-moving sales boost they’re looking for,” said Jake Bennett, CTO at POP. retailers have to choose a message platform for their shopping bot among a wide range of options.

Training 100

Training Retail UX Innovation 100

Javelin Strategy & Research

SEPTEMBER 23, 2015

My first EMV transaction in the US – okay, let’s count how long this takes…. Making a mental list of people to say goodbye to… I didn’t mean to break the US payment system…. Retailers need to train front line staff IMMEDIATELY on EMV card etiquette and nanny consumers through the new UX. Locate slot – check.

UX 40

UX Cards Apple US 40