Customer Experience Retail US UX 
Perficient
JANUARY 12, 2021
To provide these elevated customer experiences, businesses should consider the opportunity to implement Augmented Reality (AR) into the commerce experience. Forrester noted that 53% of the US retail industry planned investment in AR in 2020 because they know it assists consumers in making purchase decisions.
Perficient
JANUARY 27, 2021
Chris Bernard, VP of UX and Design, CDK Global is an executive focused on design, technology and strategy based in Chicago. She specializes in digital experience, retail, and digital. If you are interested in learning more about Perficient’s digital strategy capabilities or would like to contact us, click here.
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Perficient
SEPTEMBER 21, 2023
The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?
Perficient
SEPTEMBER 29, 2022
This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. The Technology Behind Embedded Finance .
PYMNTS
FEBRUARY 20, 2020
Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success.
Celent Banking
MAY 5, 2017
Systems had to be rebuilt, and customers had issues with using debit cards, not being US citizens , and just recently, losing their accounts (Simple said it wasn’t able to transfer everyone before its relationship with The Bancorp Bank ended). Some accounts were locked for more than 24 hours.
FICO
FEBRUARY 12, 2023
Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.
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