PYMNTS

JUNE 8, 2020

As evidenced by last week’s PYMNTS’ card on file report , consumers are ready and willing to keep their data with retailers, both online and offline, in exchange for frictionless experiences. The PYMNTS study continues to show that consumer behaviors – not just purchase preferences – are changing.

Retail 167

Retail Study Online Data 167

PYMNTS

AUGUST 28, 2019

Retailers seeking to provide rapid deliveries face an ever-moving target as consumers’ definition of speed evolves. Studies suggest that even next-day delivery may be too slow. Retailers are embracing the BOPIS — or click-and-collect — trend as they seek to get an edge over Amazon and other eCommerce giants.

Retail 108

Retail Online Study Alaska 108

PYMNTS

MAY 4, 2016

And with online commerce profit margins shrinking, does push finally need to come to shove? Those are the questions being raised by the National Retail Federation’s newest study , which looked at the impact that government regulations are having on everyday and high-level operations.

Study 100

Study Regulation Retail Policies 100

PYMNTS

MARCH 30, 2020

retailers, brushing off accusations that they could be putting lives at risk during the coronavirus pandemic, have continued operating warehouses for distribution despite not offering essential items for sale, according to the Financial Times. Studies from earlier this year showed the U.K.

Retail 153

Retail Guidelines Study Online 153

PYMNTS

DECEMBER 30, 2019

According to a study by the Center for Retail Research (CRR), More than 2,750 jobs were lost every week — about 61 every working day. The study also said that without further government intervention, job losses in retail could hit 171,000 next year. Retail is still the U.K.’s Joshua Bamfield, director of the CRR.

Retail 132

Retail Study Taxes Groups 132

PYMNTS

MAY 8, 2020

As they navigate the coronavirus pandemic and begin to reopen stores, large retailers are putting safety measures into place to keep shoppers and staff members safe — and get customers confidently back into stores. Trade groups are also providing guidance to help retailers open their doors again.

Retail 173

Retail National United States Groups 173

PYMNTS

NOVEMBER 5, 2018

Those promise to stand as two main traits of the 2018 holiday shopping season , and retailers that gain an edge and increase revenue during the all-important fourth quarter will likely have exploited such tactics during this period, at least according to new data that strives to paint a detailed picture of U.S. Offline And Online Cozy Up.

Retail 179

Retail United States Millennials Study 179

PYMNTS

MAY 11, 2016

Common sense isn’t so common when retail is still experiencing its fair share of upheavals from each new disruptor to make it to market, but the decade-plus of online and in-store retail operating side by side has established a few new ground rules that almost everyone can agree on.

Retail 100

Retail Online Study Regional 100

PYMNTS

MAY 4, 2016

We know that eCommerce is taking away from brick-and-mortar sales; a new study has revealed the details on just how big a bite that’s becoming. Retailers need to recalibrate and fine-tune their economic business models to reflect today’s new variable cost-oriented online model.

Study 100

Study Retail Online Operations 100

PYMNTS

MAY 8, 2020

consumers more frugal, but other individuals are still turning to retail therapy to cope with stresses. Online gambling or gaming is one possible outlet, and the sector may even make it through the pandemic with less financial damage than other industries. billion by 2025, according to one study. Online Gambling Changes .

Online 176

Online Industry New Jersey Pennsylvania 176

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. Why Pandemic-Driven Online Payment Spikes Are Pushing Middle Eastern Regulators To Confront Privacy Questions.

Online 151

Online Report Payments Regulation 151

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

FEBRUARY 11, 2019

In a world where, as the Census says, 90 percent of retail sales still happen in the physical store, cards rule. As longtime readers of my columns know well, the 90 percent of retail sales promulgated by the Census is just an average across all categories of retail spend. percent of all retail sales, including auto, in 2039.

Online 197

Online Retail Mobile Branding 197

PYMNTS

JUNE 2, 2020

The list of positive retail brand attributes goes on and on, but one new post-pandemic value has become more important than all the others: cleanliness. Example: Ted Gallagher is vice president and partner at Environmental Hazards Control , a Lancaster, Pennsylvania-based company that disinfects retail locations and other business facilities.

Retail 141

Retail Las Vegas Branding Pennsylvania 141

PYMNTS

AUGUST 31, 2017

Retailers trying to bridge the growing gap between the shopping trends of Baby Boomers, Generation Z and every demographic in between may think they have the different generations figured out, but in some cases, operating on assumptions can lead to missed sales. Almost 41 percent of millennials shop online at least once a week, and 62.2

Retail 147

Retail Millennials Study Trends 147

PYMNTS

OCTOBER 16, 2020

Study Shows Americans Struggling As Savings Dry Up. billion in sales during Prime Day on Amazon’s online marketplace, as eCommerce activity surges in the wake of the coronavirus pandemic, the tech giant reported. Retail Sales, Card Data Point To Continued Consumer Spending Rebound. billion in Prime Day sales. 16 (Friday) J.P.

Google 146

Google Study North Carolina Nebraska 146

PYMNTS

DECEMBER 26, 2019

Change came from various areas for retail in 2019. Retail merchandising was, at best, a hit-or-miss system in its heyday, Nextail CEO and Co-Founder Joaquin Villalba told PYMNTS in a recent conversation. Analytics, too, was another hot spot for retail change in 2019 and will continue to be for the 2020s. Role of Data.

Retail 132

Retail Trends Analytics social media 132

PYMNTS

JULY 20, 2017

Unfortunately, it’s a sign that criminals continually seek to lower barriers to entry, which then put more criminals into the ecosystem and cost card brands, retailers and consumers.

Study 124

Study Online Course Cards 124

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

JANUARY 11, 2019

But consolidation looms, according to some observers, and online food delivery services will eventually have to shift more focus away from consumers and toward restaurant operators in order to thrive in a crowded marketplace. Meanwhile, the eCommerce operator and logistics heavyweight continues investing in its delivery fleet.

Online 176

Online San Francisco Capital Operations 176

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). LISNR Case Study. The basic idea behind LISNR is to send data securely via audio. Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

MAY 7, 2019

Walmart is the latest example of the power of pets in retail — a power that is having significant influence among various merchants competing for the loyalty and dollars of pet owners. As well, if done well, pet retail can serve to increase foot traffic into bricks-and-mortar stores at a time when it is dearly needed.

Retail 116

Retail Fort Worth Dallas Online 116

PYMNTS

OCTOBER 16, 2020

Direct-to-consumer (D2C) selling has taken wing with the ascendance of eCommerce to retail’s throne. What was once a small but meaningful constituency — online shoppers — suddenly seem to be holding all the cards. The use of online direct-to-consumer (D2C) channels to purchase consumer-packaged goods (CPG) has grown by 50.1

Branding 211

Branding Study Online Retail 211

PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. percent made voice-assisted purchases while shopping for groceries or retail goods in the last 24 hours. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

NOVEMBER 14, 2016

Kenneth Cole Productions is gearing up to close nearly all of its retail stores during the course of the next six months. Instead of focusing on retail stores, Kenneth Cole’s Schneider said the company will focus its efforts on its website and international business. It also plans to sell its ware via other retail partnerships. “As

Online 100

Online Retail Resources Study 100

PYMNTS

DECEMBER 8, 2016

This holiday season, consumers are boosting their expectations when it comes to their eCommerce retail. Cloud-based operations solution provider Voxware released consumer survey data that points to the increased standards consumers are holding online retailers to during the 2016 holiday shopping season. Although few U.S.

Retail 100

Retail Survey Online Study 100

PYMNTS

AUGUST 4, 2020

The global pandemic has changed commerce fundamentally — a fact confirmed in Visa ’s new Back to Business study. According to the eight-country study, 78 percent of consumers have changed how they pay for things so as to reduce contact in their commerce. That was very evident in the study — and not just in the U.S.

Study 315

Study Survey social media Online 315

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. The search page would be populated with retailers. The retail list is specific to that type of apparel. Now let’s go headless.

Retail 208

Retail User Experience Study UX 208

PYMNTS

NOVEMBER 9, 2020

These are among the key findings that have emerged from the Global Digital Shopping Index , an extensive PYMNTS study examining how consumers are using digital technology to augment and even replace traditional shopping experiences as well as how merchants are adapting to these shifts. The report focuses on the U.S. About The Report.

Study 217

Study Data United States Mobile 217

PYMNTS

JANUARY 5, 2017

Retailers reported brisk activity at the register over the past few weeks. But according to eMarketer , a number of studies have pointed to what might be some troubling signs for retailers — namely, that discounting and other activities such as free shipping may eat into profits. Consumer confidence readings are high.

Retail 100

Retail Study Operations Online 100

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. Merchants are optimizing their eCommerce operations, but this is posing challenges for some, including luxury merchants. This is partly due to the growing participation of luxury retailers that have signed onto the platform.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

AUGUST 16, 2016

The business of retail apps is booming. percent, according to a new study. And 303 of the world’s top 500 retailers now have an app. In 2015 alone, 50 those retailers generated $29.46 But what separates a good retail app from a bad one? And why are some retailers making more money off mobile apps than others?

Retail 100

Retail Study Mobile Comparison 100

PYMNTS

NOVEMBER 8, 2019

The rise of unattended retail – from yesterday’s vending machines full of candy and soda to today’s upscale self-service conduits where one can get kiosk champagne at a hotel (it’s true!) – all started with digital payments. That growth came as vending and unattended retail firms struggled to compete with big-box retailers.

Retail 108

Retail Michigan Branding Mobile 108

PYMNTS

JUNE 9, 2020

Related Companies and Oxford Properties, developers of the upscale megamall on Manhattan’s West Side, are said to be marketing other retail space in the mall as well, according to the New York Post. The COVID-19 recession is causing a major shakeout in retail, with Neiman Marcus being one of the big ones to enter bankruptcy court.

New York City 130

New York City New York Study Retail 130

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. Some stats around the issue show just how substantial it is for retailers. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

JUNE 21, 2018

States can collect sales taxes from online retailers thanks to a U.S. The 5-4 decision essentially overturns the court’s 1992 ruling that states can collect sales taxes only from retailers that maintain a physical presence in those states. retail sales. retail sales. Billions of Dollars at Stake.

Taxes 119

Taxes South Dakota Online US 119