PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). Buy Now Pay Later: Millennials And The Shifting Dynamics Of Online Credit.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. That applies to younger consumers, including millennials , Geeslin noted.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

MAY 4, 2017

PYMNTS recently caught up with Venmo’s Chief Operating Officer, Mike Vaughan, about the service’s millennial appeal, how mixing social media and finances changes the payment dynamic and how payment trends are poised to change — thanks to faster payment solutions and offerings. We’re starting to see it jump generations,” he said.

social media 104

social media Payments Millennials Mobile 104

Insights on Business

APRIL 28, 2017

Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials. Digital processes: High operating costs contributed to the failure of early digital-only pioneers.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

SEPTEMBER 6, 2018

J.Crew and Nike aren’t the only brands to work with Amazon: Party City , operator of the soon-to-open Halloween City pop-up stores nationwide, plans to take its fiesta on the digital road and onto the Amazon marketplace. The World’s Most Trafficked Mall. He added that “it’s no surprise that Party City decided to fish where the fish are.”.

Branding 101

Branding Online Millennials Retail 101

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

APRIL 4, 2019

And by all accounts, this digital migration is driven by consumer preference — according to the same study, 91 percent of mobile banking users prefer accessing their app over going to a physical branch, and 68 percent of mobile banking millennials believe their smartphones will eventually replace their physical wallet.

Mobile 169

Mobile Study Security social media 169

PYMNTS

OCTOBER 18, 2017

Innovation, he said, must be linked to the core skill sets and operations of a company and synched across the organization. With a more modern and agile IT infrastructure in place, a small bank can examine how to manage compliance while fostering better user experiences in a low-cost operating environment, Wain explained.

Innovation 140

Innovation Compliance Community Bank Strategy 140

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. Those feedback loops are critical … The mobile phone is a thousand times better UX [user experience] than the card is,” added Wind, especially for millennials who expect transparency in the digital age. credit cards, 1.3 debit cards and 1.3

Retail 137

Retail UX Cards Branding 137

CB Insights

DECEMBER 15, 2020

Get the free 64-page download to learn how industries are using tech to reimagine nearly every facet of their operations. Consumers are now saving more — to address this shift in consumer behavior, wealth tech firms should look toward creating millennial-friendly platforms that provide a more holistic suite of services and analytics tools.

Management 87

Management Fintech Industry Trends 87

PYMNTS

MARCH 22, 2018

“The visual display brings assurance to the end user about the information that’s available so they can discern what step they’re going to take,” Riddle said. Visual supports a seamless user experience. We wanted to test that and play with the Echo versus the Echo Show to create an omnichannel experience.”.

United States 116

United States Payments User Experience Millennials 116

PYMNTS

AUGUST 14, 2018

Party City , operator of the soon-to-open Halloween City pop-up stores nationwide (and later this year, the brand will test-run its Toy City pop-ups at 50 U.S. For some retailers and brands, the risks outweigh the rewards: Sears, Best Buy, Nike and Chico’s are all big names that have added their shops to the Amazon digital marketplace.

Retail 100

Retail Branding Course US 100

PYMNTS

JANUARY 14, 2019

To save physical retail, anyone who wants to operate a physical store must convince consumers that it’s worth their time to—how’s this for an insight?—go Amazon started with zero customers, zero brand awareness and a very ugly website with a clunky user experience, by today’s standards. Not exactly a great user experience.

Retail 198

Retail Online Mobile Data 198

Banking 2020

JANUARY 15, 2015

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes.

Retail 40

Retail Trends Millennials Mobile 40

NCR

SEPTEMBER 5, 2017

A loyalty program is made up of a diverse collection of consumers, from baby boomers to digitally native millennials, all with different expectations of loyalty programs and what the accompanying rewards and promotions should be. Providing a frictionless redemption experience should also be a top priority for loyalty program operators.

How To 45

How To User Experience Analysis US 45

Fintech Labs Insights

FEBRUARY 14, 2017

The technology is geared toward millennial and Generation Z customers, the company explained from the Finovate stage last week, to deliver a user experience that incorporates emotion, creativity, and logic into financial decision-making. “Our technology, however, is an invitation to active discovery.”

Digital Banking 20

Digital Banking User Experience Millennials System 20

PYMNTS

AUGUST 9, 2019

Then, there are Bridge Millennials. Bridge Millennials are a unique group of consumers, comprised of individuals between 30 and 40 years of age who exhibit cultural characteristics of both Generation X and Millennials. Among the Bridge Millennials in our study, 37.8 This suggests that those 33.7

Data 155

Data Millennials Google Apple 155

William Mills

MAY 11, 2016

Diana Chin (HR & Operations). Customers can store all of their online profiles in one secure location to improve user experience. Fiserv is meeting that need for FIs and millennials. Industry leader Fiserv is tackling the issue account opening for Millennials. Walk through the purchase experience.

Video 40

Video Mobile social media Analytics 40

Fintech Labs Insights

JUNE 22, 2015

Having established itself as a goal-saving solution for millennials with its SmartyPig solution, Social Money is now gearing up for the next generation with its new partnership with educational lender , Sallie Mae. “CorePro eliminates that issue,” McCormack said.

San Francisco 12

San Francisco Iowa User Experience Millennials 12

PYMNTS

AUGUST 5, 2019

Consider the fact that more than half of firms use manual data entry processes when it comes to payments – and yet a majority of those firms, at 71 percent, say that manual methods represent pain points in accounts payable operations. There, transactions flow with relative ease across marketplaces.

Payments 162

Payments Cards Data User Experience 162

Fintech Labs Insights

OCTOBER 31, 2016

First, it helps them meet customers where they are by operating in the same channels in which their consumers spend hours a day, such as Facebook. Financial services companies can offer a better user experience by not requiring users to open a separate app or launch a new window to view their balance.

America 12

America Millennials Mobile social media 12

PYMNTS

JANUARY 2, 2017

Getting on board with this new technology is key for banks and financial institutions as they look for ways to attract millennial consumers. This year, the Digital Banking Tracker looked at millennials’ financial habits and why younger users favor digital banking solutions over traditional banking models.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

MAY 17, 2018

According to Laughlin, one of the biggest reasons that software goes unused is because of a poor user experience. “Another risk worth noting is that when multiple software programs operate in silos, versus being integrated, opportunities are missed for greater efficiency and performance when programs do not work together.”

Software 119

Software Survey Tools Technology 119

Fintech Labs Insights

MAY 25, 2017

Pulkiewicz: We provide the standard banking services seamlessly integrated with fintech services and business apps of the users’ choice. Based on your business type, industry and stage in the SME life cycle, we build a personalized user experience with features that are most relevant for your business.

Digital Banking 20

Digital Banking Fintech Groups Analytics 20

CB Insights

OCTOBER 10, 2017

Ninety-two million millennials will soon be in what Goldman Sachs calls their “prime spending years.” Bankrate found 83% of millennials don’t think they’ll ever retire: they simply “don’t think they’ll have the money” to do so.). The 3 questions Level Money asks users the first time they use the app.

Tools 78

Tools Millennials US Maine 78

PYMNTS

DECEMBER 11, 2017

That might not be a crazy assumption: Reports from Nielsen reveal that television viewership by that demographic has declined more than 40 percent since 2010 and is off 11 percent year over year for the older half of millennials aged 25 to 34. Unlike operators standing by and 1-800 numbers, they have the internet and their apps.

Millennials 109

Millennials Video Maine Operations 109

PYMNTS

JUNE 4, 2020

The expert added that these changes aren’t just reaching millennial and digital-native consumers, but also “my 80-year-old parents. The first phase involved just keeping day-to-day operations under control in a radically and quickly altered context. It’s not just about digital self-service.

Mobile 141

Mobile UX Cards Payments 141

William Mills

SEPTEMBER 7, 2016

The network lets the user ask family and friends to HELP the user buy something. I’ve heard that financial planners are having a hard time getting Millennials thinking about retirement but instead focus on short-term financial goals – homes, vacations, etc. operation of Russian-based company. No other app does that.

Mobile 40

Mobile Cards Fraud Data 40

Fintech Labs Insights

JULY 22, 2015

BehavioSec transforms behavior into a transparent layer of security by monitoring in real-time the way users interact with their devices. Behaviosec’s technology recognizes if a conflicting user is operating a device by monitoring the environment, rhythms, and interaction patterns that are unique to each user.

San Francisco 12

San Francisco Video Fintech Data 12

South State Correspondent

JULY 19, 2023

The benefits of the industrial revolution accrued to shareholders, management, and workers that could be trained to become operators. Bank marketers that start training now will become AI operators in the very near future -measured in days, not years. No coding is required, and design principles are built in.

Marketing 195

Marketing Training Video Tools 195

Gonzobanker

DECEMBER 19, 2016

Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. see https://www.bloomberg.com/news/articles/2016-06-01/this-is-how-a-banker-in-brooklyn-makes-money-on-millennials ). The big bang project is over.”

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. Hats off to Chase for uncovering something that attracts millennials to the credit card product that most banks missed. The big bang project is over.”

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

Alfa-Bank offers a wide range of products and operates in all sectors of the financial market, including corporate and retail lending. Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. BehavioSec enhances security without impacting the user experience.

Company 12

Company Software Analytics Mobile 12