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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Trending: Meeting The Millennial Need For AI-Powered Visual Shopping

PYMNTS

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. An AI-Powered Visual Shopping Experience For Millennials, Gen Z.

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The Year In Data: Measuring 2020’s Payments Innovation

PYMNTS

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). Cross-Border Merchant Friction Index. percentage points.

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In Financial Services Innovation, Disruption Isn’t Everything

PYMNTS

Innovation is oxygen in payments. For financial services firms, innovation is spurring speed, killing friction and fostering loyalty among customers. That, itself, begs the question: What is innovation, really? explained there is wide variation in the definition of innovation.

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Streamline the User Experience with Mobile Carrier Data

ZootBlog

The entire world has gone mobile—from millennials to grandparents. This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. That is a staggering statistic clearly pointing to a poor user experience.

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Easing Recurring Collections For Tech-Averse SMBs

PYMNTS

Small businesses, particularly those launched by younger entrepreneurs, are often assumed to be a key driver of B2B FinTech innovation as business owners seek sophisticated, automated technologies to run their businesses. SMBs’ Technology Challenge. “They have a hard time using online banking.

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The Great Credit Card Program Outsourcing Debate

PYMNTS

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks.

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