PYMNTS

JUNE 8, 2020

As evidenced by last week’s PYMNTS’ card on file report , consumers are ready and willing to keep their data with retailers, both online and offline, in exchange for frictionless experiences. The PYMNTS study continues to show that consumer behaviors – not just purchase preferences – are changing. economy shut down in April and May.

Retail 167

Retail Study Online Data 167

PYMNTS

JULY 9, 2019

Automated retail might conjure up images of robot cashiers, but beyond a few convenience stores in Japan and Korea, that sci-fi development hasn’t yet become reality for the wider world. The latest Automated Retail Tracker explores these trends and new developments in the unattended retail space.

Retail 180

Retail Houston Minnesota Austin 180

PYMNTS

JANUARY 13, 2020

Fitness and wellness are helping to change the face of retail in 2020. Furthermore, consumers are always looking for variety, and for community — something a digital operation like ClassPass can help build in almost a social media-like way. Innovation is also taking place within retail brick-and-mortar pharmacies.

Retail 146

Retail Houston social media Trends 146

PYMNTS

NOVEMBER 5, 2018

Those promise to stand as two main traits of the 2018 holiday shopping season , and retailers that gain an edge and increase revenue during the all-important fourth quarter will likely have exploited such tactics during this period, at least according to new data that strives to paint a detailed picture of U.S. percent, reaching $124.1

Retail 179

Retail United States Millennials Study 179

PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail. Delivery Programs.

Retail 132

Retail Innovation Houston Customer Experience 132

PYMNTS

MAY 22, 2017

A new study has found that retail global expansion has lost some steam, and while the United States remains the most active, Europe is now the preferred spot for expanding retailers, according to Chain Store Age. The results found that retailers’ expansion into new markets increased by 2 percent in 2016, down from 3.1

Retail 108

Retail United States New York City Study 108

PYMNTS

SEPTEMBER 27, 2020

Sezzle , the installments payments platform, will be working on buy now, pay later (BNPL) services with Target , a press release says, which will test how the popular payment trend works with the retail giant's operations.

Leadership 302

Leadership Millennials Retail Study 302

Perficient

FEBRUARY 24, 2021

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. She specializes in digital experience, retail, and digital. In Episode 4 of the What If?

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

JULY 30, 2018

Toshiba Global Commerce Solutions, the global retail electronic point of sale (EPOS) technology company, announced on Monday (July 30) that it has grown its worldwide self-checkout (SCO) market share by 46 percent, according to research and consulting company RBR.

Marketing 101

Marketing Retail Leadership Innovation 101

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). LISNR Case Study. The basic idea behind LISNR is to send data securely via audio.

Innovation 192

Innovation Retail Metro Case Study 192

Bank Innovation

FEBRUARY 20, 2019

candidates in Quantitative Marketing at Stanford Graduate School of Business, to find out. Can regularly checking your credit score actually help improve your results? We wanted to know the answer to that critical question, so Credit Sesame partnered with Megan Hunter Antill and Jessica Yu, Ph.D.,

Study 284

Study Analysis Marketing Operations 284

PYMNTS

JANUARY 2, 2020

It’s going to be a very vocal year when it comes to retail. Voice is the killer app of the connected commerce experience, according to the How We Will Pay: 2019 Edition study. And in retailer news, there is an increasing push to integrate Alexa into the purchase path. Get ready for more voice-enabled retail in 2020.

Retail 154

Retail Branding Comparison Data 154

PYMNTS

JUNE 26, 2019

Unattended retail is having a moment – a bad moment, as it turns out, in China, according to reports. The challenges there come as kiosks and other forms of unattended retail continue to develop globally. For one, selling fresh groceries via unattended retail is not an easy business. Unattended Failure. Global Growth.

Retail 108

Retail Comparison Report Operations 108

Perficient

JANUARY 7, 2021

They had to change the way they operate with new social distancing guidelines. From retail to consumer goods, online and mobile sales are up significantly. Studies show that when you stack up the best-selling EVs against the best selling ICE vehicles, EVs have a lower total cost of ownership. No one knew what to make of it.

Marketing 309

Marketing Industry Mobile Massachusetts 309

PYMNTS

MAY 7, 2019

Walmart is the latest example of the power of pets in retail — a power that is having significant influence among various merchants competing for the loyalty and dollars of pet owners. As well, if done well, pet retail can serve to increase foot traffic into bricks-and-mortar stores at a time when it is dearly needed.

Retail 116

Retail Fort Worth Dallas Online 116

PYMNTS

NOVEMBER 8, 2019

The rise of unattended retail – from yesterday’s vending machines full of candy and soda to today’s upscale self-service conduits where one can get kiosk champagne at a hotel (it’s true!) – all started with digital payments. That growth came as vending and unattended retail firms struggled to compete with big-box retailers.

Retail 108

Retail Michigan Branding Mobile 108

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

AUGUST 16, 2016

The business of retail apps is booming. percent, according to a new study. And 303 of the world’s top 500 retailers now have an app. In 2015 alone, 50 those retailers generated $29.46 But what separates a good retail app from a bad one? And why are some retailers making more money off mobile apps than others?

Retail 100

Retail Study Mobile Comparison 100

PYMNTS

OCTOBER 30, 2018

It was only about two months ago — August, in fact — when the prediction came out: Amazon , the eCommerce operator that had recently made moves into healthcare, deepened its power in grocery and continued to grow in other parts of retail (and cloud computing), would hit $2.25 trillion in market capitalization by 2024.

Marketing 130

Marketing Apple Operations Retail 130

PYMNTS

FEBRUARY 28, 2020

Someday this will be a marketing case study. So far we know two things about this future case study. So far we know two things about this future case study. What we don’t know is whether or not the retailers that will sell this — or any product for that matter — will be hit domestically by fear of being in public places.

Case Study 211

Case Study Branding Study social media 211

PYMNTS

APRIL 1, 2020

In a recent conversation with Karen Webster, he discussed why big-box retailers that have struggled to compete in an eCommerce ecosystem found an unexpected leg-up as they stepped into the B2B business model. The Playbook offers the example of a hotel with several broken television sets. ” Finding Opportunity In Volatility.

Marketing 160

Marketing Retail Fraud Examples 160

PYMNTS

NOVEMBER 9, 2020

These are among the key findings that have emerged from the Global Digital Shopping Index , an extensive PYMNTS study examining how consumers are using digital technology to augment and even replace traditional shopping experiences as well as how merchants are adapting to these shifts. The report focuses on the U.S. About The Report.

Study 217

Study Data United States Mobile 217

PYMNTS

JANUARY 12, 2021

Their share of the gift card market dropped by over 15 percent to comprise only 26.3 As previously noted in this space , the dining industry was quick to adopt the digital tools needed to stay in operation as diners transitioned from in-restaurant dining to dining at home at the start of the pandemic. percent in sales last year.

Cards 149

Cards Study Customer Experience Tools 149

PYMNTS

JUNE 9, 2020

Related Companies and Oxford Properties, developers of the upscale megamall on Manhattan’s West Side, are said to be marketing other retail space in the mall as well, according to the New York Post. The COVID-19 recession is causing a major shakeout in retail, with Neiman Marcus being one of the big ones to enter bankruptcy court.

New York City 130

New York City New York Study Retail 130

PYMNTS

NOVEMBER 21, 2018

20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI). Banking and financial services SMBs lead the way in small business chatbot adoption, but even this market only sees a 35 percent deployment rate.

Study 129

Study Survey Leadership Millennials 129

PYMNTS

JULY 5, 2020

The Indonesian eCommerce retailer backed by SoftBank Group Corp. ’s the Chinese multinational technology company specializing in eCommerce, retail, Internet, and technology, led a $1.1 s Google and Temasek would be major scores for one of Southeast Asia’s biggest eCommerce operators. Google and Temasek Holdings Private Ltd. ,

Google 264

Google Regional Retail Groups 264

PYMNTS

AUGUST 27, 2018

It’s a good time to be a retail chain. Retail Ascent. Retail is on the ascent. In July, retail sales increased 0.5 Economists had only forecasted retail sales going up 0.1 percent, online and mail-order retail sales increased 0.8 Retailer Woes. Not every retailer is experiencing good times, of course.

Retail 100

Retail Los Angeles Milwaukee Chicago 100

PYMNTS

MAY 11, 2016

Common sense isn’t so common when retail is still experiencing its fair share of upheavals from each new disruptor to make it to market, but the decade-plus of online and in-store retail operating side by side has established a few new ground rules that almost everyone can agree on.

Retail 100

Retail Online Study Regional 100

PYMNTS

AUGUST 19, 2016

A new study looking at the changing habits of consumers explores the role that social currency has in influencing consumers’ shopping habits and preferences. Social currency can be a very important factor when it comes to consumers’ retail decisions. This multiple is unrivaled,” according to the study.

Retail 100

Retail social media Study Branding 100

PYMNTS

APRIL 5, 2018

retailers (or any foreign players) to establish a strong presence in the Chinese market. billion worth of emerging market stocks and bonds were purchased by foreign investors in March — an “ impressive ” investment value according to the Institute of International Finance , considering what a volatile month it proved to be.

Retail 115

Retail US Regional Branding 115

PYMNTS

FEBRUARY 19, 2019

Account takeovers are becoming bigger business for criminals — or, at least, the business of preventing account takeovers in the digital retail and payments realm is becoming an increasing focus of companies and security experts. Fraud Case Study. The new capital will help fuel hiring and other growth, the company said.

Retail 118

Retail Fraud Case Study San Francisco 118

NCR

APRIL 6, 2018

Is it possible that some banks could become ‘wholesalers’, looking after the core regulated banking functions, while others take on the role of ‘retailer’? One of the primary goals of PSD2 and open banking is to facilitate increased competition in financial services, particularly within the payments market.

Retail 69

Retail Marketing Regulation Trends 69

PYMNTS

OCTOBER 21, 2016

The fleet management market is estimated to grow from $9.54 percent, according to a new study by MarketsandMarkets. According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. billion in 2016 to $27.9

Management 100

Management Marketing Regional System 100

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. Merchants are optimizing their eCommerce operations, but this is posing challenges for some, including luxury merchants. This is partly due to the growing participation of luxury retailers that have signed onto the platform.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. Some stats around the issue show just how substantial it is for retailers. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

JULY 5, 2018

As digital technology keeps bringing new efficiencies to transactions, and more consumers around the world turn to eCommerce for retail and other purchases, an accompanying trend is making life interesting for merchants and payment providers. Much of North America remains anchored to major-brand credit cards. The numbers back that up.

Retail 108

Retail Payments Cards United States 108