Bank Innovation

JANUARY 25, 2019

BMO Harris Bank is having technical difficulty with the rollout of its new mobile banking app, which is part of a digital revamp of Bank of Montreal’s U.S. A January 16 tweet announcing “new digital enhancements to online and mobile banking” was followed by a slew of customer complaints that spilled over into subsequent […].

Online 170

Online Mobile Operations social media 170

PYMNTS

APRIL 10, 2020

The uptick in smartphone use and availability, however, has prompted many insurance providers to enable customers to file claims from their phones, but few have implemented mobile disbursements. “I Developing that claim flow can be difficult, though, especially when it entails enabling access to mobile disbursements.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

DECEMBER 15, 2020

GoDaddy was interested in Poynt because of the digital shift in payments due to the pandemic, as well as in-person and online shopping converging more all the time, the release stated. Poynt is used by over 100,000 merchants and has over $16 billion in annual gross merchandising volume (GMV), according to the release.

Technology 337

Technology Payments social media Software 337

PYMNTS

JANUARY 17, 2020

Buy now, pay later (BNPL) providers are currently enjoying heightened interest from businesses, consumers and merchant partners, leading to market growth and new funding for many industry startups. Some have become so popular that they even have fan pages on social media platforms. BNPL Could Solve Mobile Shopping Hardships .

Mobile 130

Mobile social media Retail Study 130

PYMNTS

SEPTEMBER 21, 2018

Excuse the brief descent into heartbreak, but for every online dating success story — Aren’t they so cute?!! Can Facebook help bring more sanity — or, more accurately, a better sense of safety — to the world of online dating? That’s the social media platform’s aim. How nice of them to have an open bar at their wedding !

Online 154

Online social media Security Course 154

PYMNTS

FEBRUARY 13, 2020

Social media platforms are infested with phonies, and not just your best friend’s irritating co-worker (although he totally is). This is about the fact that fake identities comprise 25 percent of new social media accounts created every day, and that 53 percent of all social media logins are fraudulent , according to a recent study.

social media 150

social media Louisiana Colorado Samsung 150

PYMNTS

AUGUST 23, 2018

Sure, the social media platform said it lost one million active users from Europe after the General Data Protection Regulation (GDPR) took effect on May 25, tightening privacy regulations and making it more difficult for online advertisers to target consumers. Don’t cry for Facebook. Too Much Uncertainty. Three major U.K.

Online 101

Online Mobile Google Regulation 101

PYMNTS

JUNE 16, 2017

A byproduct of incorporating connectivity into just about any activity is how social media affects regular interactions. It can be difficult to discuss the digital effects without looping in social media. For the Chinese buyer in particular, social media engagement and online shopping activities takes on a unique avenue.

Study 119

Study Online social media Retail 119

PYMNTS

JULY 5, 2018

That trend fits into the emerging ecosystem of contextual commerce , a phrase that refers to meeting consumers on their own terms — for instance, on social media sites that attract people with similar interests — and then offering them the chance to buy products related to what they are reading, talking and thinking about.

Marketing 110

Marketing Online Payments social media 110

PYMNTS

DECEMBER 5, 2018

That’s what led him to Goodworld, an online platform that removes the friction from digital donations, making them possible (and secure) by using hashtags. When asked to explain the Goodworld model, Gossart told Webster that “we are a social payments platform, but really a payments facilitator.” online shoppers leave behind $1.79

social media 187

social media Online Maine Payments 187

PYMNTS

SEPTEMBER 22, 2020

WeChat users are reportedly racing to get the Chinese mobile payment, messaging and social media program. JD won’t be the only online shopping company to work with the PBoC to bring cryptocurrency to the country. Plus, digital payment provider Ant Group is looking for a record return as it goes public.

cryptocurrency 200

cryptocurrency social media Payments Groups 200

PYMNTS

JUNE 18, 2018

One of the most recent experiments for direct-to-consumer eCommerce is taking place on Instagram , and, if successful, could forge a path for brands that want to sell directly to online consumers. A significant part of contextual commerce is helping consumers find new products on Instagram and via other social media.

Branding 108

Branding Online social media Retail 108

Bank Innovation

JANUARY 28, 2019

BMO Harris Bank did itself a favor by being responsive to questions and criticism on social media from customers locked out of their digital accounts with the bank this past week, according to Adrenaline, an experience design company.

social media 186

social media Chicago Mobile Company 186

PYMNTS

JANUARY 28, 2020

Keepsake is one company that enables consumers to upload their photos through a mobile app to be printed, framed and delivered. Keepsake’s target market, Weiss noted, is anyone who has an interest in either gifting or decorating with photos. Like many companies, Keepsake reaches its market through social media.

Mobile 141

Mobile social media United States Cards 141

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases. Some marketplaces are finding innovation in this space easier than others.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel. Wenzel said repeated conversions come from the entire commerce journey.

Branding 220

Branding Online Retail social media 220

PYMNTS

AUGUST 14, 2017

The software-as-a-service (SaaS) eCommerce platform is called Sky.Garden, and merchants use its virtual shelves to peddle everything from mobile phones and electronics to fashion, from household items and décor to art, and even safety equipment. Sky.Garden attempts to answer all of these issues. The Sky.Garden Story.

Online 131

Online social media Mobile Software 131

PYMNTS

JUNE 17, 2020

The habit of mobile ordering food for delivery hit new heights during the lockdowns, for example, and it’s one change that isn’t going anywhere. With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Securing Social for the MOA Future. A Fraudster’s Feast.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

MAY 16, 2019

Across the European Union (EU), technology providers and social media platforms are increasingly playing a bigger role in the Open Banking ecosystem. Social Media Sites and Payment Innovations Under PSD2 and GDPR. Social media sites are tightening their grip on payments as PSD2 opens the door for third-party companies.

social media 161

social media Compliance Innovation Data 161

PYMNTS

MAY 12, 2016

Case in point: While most marketers recognize that mobile devices are one of the most powerful channels for engaging with consumers on their path-to-purchase, many are still not getting the most out of the channel. The Kitewheel study also found that the fastest- growing channel in the customer journey is mobile apps.

Mobile 100

Mobile social media Study Branding 100

PYMNTS

NOVEMBER 25, 2016

Harris Poll and CIT Group, a provider of commercial lending and leasing services, recently released the results of a survey they conducted on how middle-market retailers felt about their sector’s financial health. This was followed by social media presence and digital marketing, with 57 percent and 50 percent, respectively.

Retail 100

Retail Marketing social media Online 100

CFPB Monitor

JUNE 16, 2022

com Disclosures: How to Make Effective Disclosures in Digital Advertising ,” which provides guidance to businesses on digital advertising and marketing. The FTC has announced that it is seeking public input on ways to modernize its 2013 guide titled “.

social media 78

social media Mobile Online Marketing 78

PYMNTS

SEPTEMBER 23, 2019

Advanced technology is increasingly raising the stakes of how CUs should operate, with members coming to expect the instant payments and slick mobile interfaces that large banks and FinTechs have made standard. Allison Videtti, director of marketing for digital-focused Alliant Credit Union , believes it has come at the cost of personal touch.

social media 157

social media Trends Michigan United States 157

Bank Innovation

DECEMBER 18, 2018

Many financial institutions—especially small, community-focused ones—have limited marketing budgets. Today we’re discussing five keys to effective financial content marketing that can help your institution get plenty of bang for its buck. Invest in mobility Any millennial will […].

Marketing 170

Marketing Millennials Community Mobile 170

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? Does our mobile app perform well under all conditions? How integrated are marketing and digital?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

OCTOBER 5, 2018

The news of this possible change in privacy setting comes as Instagram steps up its efforts to bring commerce onto its social media network. The social media platform is also expanding shopping options within its Stories feature.

social media 151

social media Mobile Data Regulation 151

PYMNTS

AUGUST 9, 2019

Direct sales company Younique, which has been pivotal in its approach to social media marketing, has launched an augmented reality (AR) makeup trying-on tool, according to a release. . The tool uses facial analysis and bridges the gap, the company said, between online and in-person shopping.

social media 136

social media Tools Branding Analysis 136

BankNXT

JUNE 7, 2016

Oliver Bussmann believes social media should be an intrinsic part of your leadership toolset when it comes to managing communications. Social media – why it’s an essential tool on BankNXT.

social media 40

social media Tools Leadership Management 40

PYMNTS

OCTOBER 19, 2018

They are able to use cutting-edge technology, black-market websites and top-level, nimble and well-secured global networks to work their craft. We have to accept some part of that [friction] for the online world. In fact, “mobile phones are the game-changing technology” for the rise of facial recognition, he said.

Fraud 189

Fraud Online social media Software 189

PYMNTS

JANUARY 18, 2018

With the mobile order-ahead market projected to be worth $55 billion in the next five years, it is now certainly more than just a flash in the (frying) pan. Around the Mobile Order-Ahead World. Given the revenue at stake, QSRs that made up the last remaining mobile ordering holdouts are getting in on the game.

Mobile 105

Mobile Report social media Dallas 105

PYMNTS

DECEMBER 8, 2016

The region’s internet economy is projected to become a $278 billion market by 2025 , with immense growth expected in all online sectors, but especially in mobile payments as companies across the region invest more in digital infrastructure. The country had a mobile penetration rate of 148 percent in 2014.

social media 100

social media Regional Online National 100

PYMNTS

AUGUST 6, 2018

In fact, the old-fashioned form of outdoor advertising is winning over digital marketing heavyweights and finding ways to thrive in the online world. Amid data sharing and online privacy controversies, Facebook recently promoted on billboards what Bloomberg called the social media operator’s “new approach to user safety and privacy.”

Google 155

Google social media New York City Apple 155

Perficient

DECEMBER 4, 2020

Is it from mobile, another website, your mobile app, etc.? Are they arriving from email, social media, referral sites, paid or organic search, etc.? Depending on the business model, this may include online purchases, customer service information found, lead generation forms completed or all of the above.

Analytics 309

Analytics Google Tools social media 309

Long Lasting Ideas

MAY 2, 2014

Social media, search optimization, analytics, customer feedback are now just as important to implementing a strategic marketing initiative for your institution. Is your web and social presence measuring up? Is your web site mobile and social ready? Are you using social media strategically?

social media 76

social media Marketing Google Marketing Strategies 76

NCR

APRIL 1, 2016

Articles via #BankSocial Media Conference Blog, PYMNTS.com, Clapway . 3 ways to safely engage bank employees on social media: As more companies are implementing social media into their marketing strategies, #BankSocial shares three ways to engage bank employees while still being safe online.

social media 40

social media Strategy Payments Apple 40

Bank Innovation

NOVEMBER 7, 2017

Social media mogul company Facebook has launched P2P payments through Facebook Messenger in the U.K. is the next market to have the service, after Facebook first launched the payments feature in the U.S. According to reports, all major banks in the U.K. are taking part in the service. To use […].

social media 268

social media Payments Marketing Report 268

PYMNTS

APRIL 27, 2020

Banks do not always have the budgets or resources to craft cutting-edge online and mobile experiences, although they can no longer afford to put off digital transformations. The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result.

Digital Banking 248

Digital Banking Tools social media Mobile 248