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How to Write a Social Media Policy for Your Financial Institution

Long Lasting Ideas

The expansion of social media in the workplace and for personal use has made it vital for financial institutions to include a specific social media policy within its policies and procedures. 8 Steps to Create Your Social Media Policy. IBM Social Computing Guidelines. Social Media Policy Database.

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3 Tips to Head Off a Digital Banking Conversion Nightmare

Gonzobanker

We’re living in a world where trust can snap overnight and social media has no off hours. A financial institution can change its lending system. The lead time will also help you train employees on the new layout and features, so they’ll be prepared to answer the inevitable user questions. It can change its core system.

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New York Dept. of Financial Services announces fair lending agreement with nonbank mortgage lender and releases redlining report

CFPB Monitor

The New York Department of Financial Services (DFS) recently announced that it has entered into an agreement with Hunt Mortgage , a licensed mortgage banker, to address the DFS’s findings that there was a “demonstrable lack of lending to minorities and in majority-minority neighborhoods in Western and Central New York by Hunt Mortgage.”

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15 Twitter accounts every bank executive should follow

Abrigo

The ABA has a new report out on how banks are using social media, and much of the report focuses on using Twitter, Facebook, LinkedIn and the like to boost customer service, make connections in the community and recruit staff. His recent research reports have covered SMB lending, alternative lenders and automating commercial lending.

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Brand Differentiation – How One Bank Is Producing 132% Profit Growth

South State Correspondent

Nubank started with a credit card offering, followed by deposit accounts, then lending, and then payments, investing, and insurance. Xpeers are customer support help reachable by phone, chat, social media, or email. Xpeers are hired explicitly for their customer service orientation and then trained in the Nubank culture.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. Lending & Credit Risk. BSA Training. Lending & Credit Risk. keep me informed. Whitepaper. Asset/Liability.

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Banks Need Artificial Intelligence – It’s Just a Matter of Picking the Right Technology

Gonzobanker

Supervised machine learning is when a model is trained to predict outcomes from a dataset. With their focus on consumer lending, credit unions are especially interested in this technology. Machine Learning AI Machine learning is the type of artificial intelligence that uses a model to predict an outcome.