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Report: Digital ID and Video-Based KYC Help Lenders Onboard SMBs

PYMNTS

Nonetheless, Many FIs are looking to simplify and secure their onboarding procedures while also enabling customers to stay safe during the pandemic, leading them to seek out innovative technologies to do so. Video-based know your customer (KYC) processes are particularly promising in this regard.

Video 211
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Driving Contact Center Innovation in Uncertain Times

Perficient

It’s also a great time to think about innovation. I would like to talk about how Twilio Flex and other services from Twilio can provide some clear ways not only to manage these immediate concerns, but also to drive innovations in how you interact with your customers. I won’t go into all the details of that again here.

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What Innovators Can Learn From Netflix

PYMNTS

Netflix Co-founder and CEO Reed Hastings has written a new book about building the video-streaming powerhouse that now has nearly 200 million subscribers globally, as of the end of July. But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years.

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WilsonHCG On Leveraging Video, Digital ID Tools To Ease Remote Hiring

PYMNTS

Many companies have been forced to adjust their business operations during the pandemic as they transact and cooperate remotely to reduce the risks of viral transmission. It’s about helping companies quickly implement some of those best practices, such as video interviewing, so they can move ahead swiftly to keep up with their goals.” .

Video 151
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Video, Facial ID Become Tools To Vet And On Board Remote Workforce

PYMNTS

Many companies took various facets of their operations digital, too, including their payments operations and other processes that relied on staff coming into the office. Under the measure, it would be mandatory for companies that are leveraging the technology to tell potential employees what they plan to do with the information.

Video 184
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Deep Dive: How Banks Use Digital Technologies To Outlast The Coronavirus

PYMNTS

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Shifting In-Branch Operations. Digital Technologies Under COVID-19. British FI Nationwide U.K. British FI Nationwide U.K.

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Banks Are ‘Dipping Their Toe’ into Public Blockchains, Says Chain CEO [VIDEO]

Bank Innovation

Blockchain technology has been talked about in banking for so long that readers here can be excused for being a bit jaded on the subject. The technology has been touted as solving just about every problem bankers face, but as Adam Ludwin, CEO of Chain, told us in San Francisco at Bank Innovation 2018 earlier.Read More.