PYMNTS

JUNE 16, 2017

A byproduct of incorporating connectivity into just about any activity is how social media affects regular interactions. It can be difficult to discuss the digital effects without looping in social media. For the Chinese buyer in particular, social media engagement and online shopping activities takes on a unique avenue.

Study 119

Study Online social media Retail 119

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. This suggests that consumers use them more than they would like, or may have expected to, during the pandemic.

Video 224

Video social media Millennials Data 224

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. Another 45 percent are making phone calls to their FIs more often when seeking information.”.

Study 196

Study social media Millennials Retail 196

PYMNTS

APRIL 1, 2019

To serve a wide range of consumers in the digital age, innovators are rolling out subscription offerings ranging from news content to gaming. With subscriptions gaining ground in areas such as digital media and gaming, according to the PYMNTS Subscription Commerce Tracker , telecom firms are capitalizing on the popularity of these offerings.

Capital 130

Capital Innovation Los Angeles Video 130

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. One recent survey found that 78 percent of U.S. Except, maybe not. Privacy Changes. Overall, 69 percent of consumers favor GDPR-like regulations in the United States. Privacy Punishment.

Online 101

Online social media Baltimore Data 101

Bank Innovation

DECEMBER 5, 2016

According to the company’s 2016 Consumer Experience Index, it’s nearly a fifty-fifty split: 44% of the survey respondents indicated that they would Read More. Consumers aren’t quite at the point where they prefer chatbots to humans—but according to a new study conducted by enterprise software company Aspect, that could very soon change.

Survey 150

Survey Software Study Company 150

PYMNTS

APRIL 27, 2020

Banks do not always have the budgets or resources to craft cutting-edge online and mobile experiences, although they can no longer afford to put off digital transformations. The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result.

Digital Banking 248

Digital Banking Tools social media Mobile 248

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low.

social media 151

social media Millennials Online Fraud 151

PYMNTS

MAY 4, 2018

released its latest survey of small business (SMB) sentiment in the country, finding an increase in confidence the company attributes to greater technology adoption. Analysis is based off of YouGov survey results of 1,000 small business respondents. Amazon U.K. and Enterprise Nation. and Enterprise Nation.

social media 115

social media Survey National Analysis 115

PYMNTS

JULY 7, 2017

It also found that while 50 percent of this group makes online purchases, 60 percent visit malls once a month with the intention of buying an item. Retailers are constantly focused on experimenting with new innovations both online and in-store to remain relevant to evolving consumer demand.”.

social media 120

social media Millennials Retail Study 120

PYMNTS

JUNE 22, 2020

Details gleaned online — including menus and reviews — carry a lot of weight when consumers are deciding where to dine. As reported by PYMNTS , the COVID-19 pandemic is pushing to the forefront services that offer quick, seamless online ordering tools. How Customer Reviews Provide Lifeblood To Restaurant Operations.

Operations 156

Operations social media Online Survey 156

PYMNTS

JANUARY 3, 2020

Bigger, better, faster — those are often the guiding principles for innovation, disruption and change in the digital and mobile worlds. The i-Log tool was developed at the University of Trento (UNITN) to collect in-situ data from phone sensors and short surveys. What about smarter, and more diverse?

social media 131

social media Big Data Mobile Data 131

Accenture

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch.

Millennials 233

Millennials social media Innovation Study 233

PYMNTS

MARCH 24, 2016

According to Deloitte Global and North America Sourcing and Procurement Lead Brian Umbenhauer, the 2016 survey of trends among the chief procurement officers of the world is one of reflection. Indeed, 74 percent of CPOs surveyed cited cost reduction as their top priority this year.

Innovation 100

Innovation Marketing Digital Strategies social media 100

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. McCann reported that IRT has found particular success in these kind of environments.

social media 100

social media Survey Retail Technology 100

PYMNTS

MAY 20, 2020

To enable businesses to more easily list their merchandise on its social media platforms, Facebook has unveiled Facebook Shops. In The Credit Union Innovation Playbook: Challenger Banks Edition, PYMNTS surveyed 4,000-plus U.S. Target’s Digital Sales Soar 141 Pct In Q1 As Pandemic Shifts Business Online.

social media 130

social media Payments Retail Data 130

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. How influential will mobile and social media be to their purchasing habits? But what is that “changing face of retail” actually going to look like in a few years?

Retail 100

Retail social media Branding Online 100

Celent Banking

SEPTEMBER 30, 2015

One of the sessions mentioned that FIs are listening to anywhere from four to ten channels including web site, call center, e-mail, Internet, customer surveys and social media. Customer experience strategy and technology have gone a long way since I was involved in online banking user interface design in the early 2000s.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

JUNE 8, 2017

Eighty-three percent of those surveyed said smart technology saves time and hassle at checkout, with the majority of IoT shoppers showing disdain for the inefficient and even “boring” process of shopping at brick-and-mortar stores. But half had also purchased something online in that same time, showing that the way people shop is shifting.

Security 151

Security social media Study Google 151

PYMNTS

AUGUST 11, 2017

Specifically, 59 percent of consumers surveyed said their spending on high-end items has increased over the past five years. Half of those surveyed by Deloitte said most of their luxury purchases are spent while out and about, rather than at local shops. Our 2017 Consumer Survey highlights the changing role of retail stores.

Millennials 122

Millennials Survey Retail social media 122

PYMNTS

OCTOBER 8, 2019

Attorney General William Barr because the social media platform’s plans to encrypt messages on Messenger, WhatsApp and Instagram might be too private. Biometric Innovations. None of this has stopped biometrics innovation, though. Last week, Facebook came under scrutiny from U.S. Veins have nothing on ears, apparently.

San Francisco 110

San Francisco Video social media Security 110

NCR

FEBRUARY 12, 2018

But with it comes a range of concerns that the opening up of banking data to third-party providers will leave traditional banks vulnerable to faster-moving, innovative new competitors. Open banking is appearing in many countries, with the biggest adoption happening in Europe as a result of the EU’s Payment Services Directive 2 (PSD2).

social media 70

social media Innovation Meeting Data 70

PYMNTS

DECEMBER 30, 2020

consumers surveyed (37 percent) are interested in direct-to-consumer sales. Nike’s digital engagement goes beyond merely selling products online. For instance, the firm generated more than seven billion brand impressions and 400 million social engagements worldwide on social media during the latest quarter.

Branding 257

Branding Millennials Retail social media 257

PYMNTS

NOVEMBER 6, 2020

Well-received though it was initially, its popularity as a social media channel started to dim as platforms like Instagram, Twitter and Snapchat began dominating the market, and ever-fickle consumers found “there were sexier things to do” than rack up Foursquare mayorships. And we actually thought people would think it was a dumb idea.

social media 116

social media Data Marketing Groups 116

PYMNTS

JANUARY 15, 2019

As many as 73 percent of those surveyed said that it remains difficult to gather the funding needed to get a business off the ground. These entrepreneurs would like to sharpen their social media skills to broaden reach and grow their firms. And 61 percent of those queried said they self-funded their business. What’s On Tap.

Atlanta 189

Atlanta New York social media Community 189

PYMNTS

AUGUST 26, 2019

To provide men’s personal care items that feel like premium brands at accessible price points, eCommerce innovators are building product lines through the direct-to-consumer (DTC) model. From there, Mullenax rolled out a survey to approximately 1,500 customers to better understand consumer purchasing behavior.

Branding 163

Branding Minneapolis social media Company 163

PYMNTS

APRIL 24, 2020

noted on its social media accounts that it would be shuttering many of its branches and changing its hours of operation, and American bank JPMorgan Chase announced plans to close about 20 percent of its locations. Stay-at-home orders and social distancing protocols may increase that growth, however. British FI Nationwide U.K.

Technology 248

Technology ATM Video Tools 248

William Mills

DECEMBER 12, 2017

Now in its 23 rd year, the conference featured more than 20 technology providers and rallied together innovators from across the globe to discuss how financial institutions can better engage with business customers… and the timing couldn’t be better. In fact, a survey from Microsoft Store of 1,300 U.S. Baker Hill. www.bakerhill.com.

Conference 40

Conference Innovation Lending Customer Experience 40

PYMNTS

SEPTEMBER 21, 2020

You have to continually evaluate whether the protections or controls that are in place are being abused, and then you have to innovate new solutions. Friendly fraud often develops around online promotions at restaurants. Social media feedback is also collected and reported to track consumer sentiment.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

JULY 3, 2018

The pullback of banks from the small business lending space left a gap filled by alternative lenders who are exploring new ways to connect entrepreneurs with capital, a journey that includes innovation and a bit of experimentation. “Lenders’ primary goal is to assess a consumer’s stability, ability and willingness to pay.

Data 100

Data social media Lending Tools 100

South State Correspondent

OCTOBER 20, 2022

Innovative banks not only provide quick tutorials upfront during the onboarding process but have pre-built customer journeys that follow up with automated educational material around anticipated events such as month-end reconciliation or tax time. Many banks send out surveys to benchmark satisfaction and performance.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

JUNE 14, 2018

According to PYMNTS’ most recent Omni Usage Index , a collaboration with Vantiv (now Worldpay), customers buying beauty products aren’t always “on a mission” — 40 percent of survey respondents told PYMNTS they don’t know what they want before arriving at the store. In 2015, the French-import and specialty beauty retailer operating in the U.S.

Retail 108

Retail Branding social media Mobile 108

PYMNTS

SEPTEMBER 16, 2019

Among those device owners, 27 percent indicated using their devices to make purchases the week before the survey. . This means restaurants will have to enable these offerings across different channels, including voice, mobile, web, social media and email, to meet customers’ expectations. Voice Adoption Hurdles .

Google 116

Google Technology social media Mobile 116

PYMNTS

AUGUST 17, 2017

A recent report from SurveyMonkey , a cloud-based survey development company, found that 80 percent of millennials said they want the option to visit a bank branch in person. A separate survey from management consulting firm Bain & Co. found banks that close their physical branches risk losing existing customers to rival banks.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

NCR

JUNE 23, 2017

According to an Accenture survey , senior bank staff who participated believe their cyber security defenses are secure even though one-third of attempts by cybercriminals to breach banks are successful. Online fraud is one of the biggest challenges for the financial community. Cardless ATM transactions are one example.

Fraud 45

Fraud Cyber Security social media Analytics 45

Banking 2020

NOVEMBER 11, 2015

Banking innovation takes many forms, but the most successful generally start by addressing a consumer need. Online banking lets people manage accounts without having to visit a branch. Online banking lets people manage accounts without having to visit a branch. But what’s driving payments innovation nowadays? Convenience.

Payments 40

Payments social media ATM Innovation 40

Banking 2020

NOVEMBER 27, 2015

When we’re online, we can go anywhere, and surely do. The newest banking survey from consulting giant Accenture confirms many existing notions about customer tastes and preferences, and the opportunities that await institutions able to process them. Some online-only startup, with operations based overseas?

Millennials 40

Millennials Survey social media Online 40