Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

PYMNTS

JANUARY 26, 2021

Looking ahead at 2021, positive signs are on the horizon for the industry despite strains on CU operations due to the pandemic. CU members who reported shopping online at least several times a week increased by nearly 50 percent since the pandemic began last spring. Around The Credit Union Landscape .

Tools 276

Tools Los Angeles New Jersey Trends 276

PYMNTS

NOVEMBER 11, 2020

“Restaurants and convenience stores are in the middle of a permanent pandemic-driven shift to digital ordering, and subscription programs have already proven to be a powerful purchasing and loyalty tool within ecommerce,” Paytronix Head of Data and Insights Lee Barnes said in a statement. “By

Tools 182

Tools Branding Innovation Survey 182

Bank Innovation

OCTOBER 24, 2017

EXCLUSIVE – It is not everyday that a new tool for banking at the infrastructure level is introduced, but that is exactly what Finspace has unveiled today. The new tool, a beta of which is being made available today, is called Finspace, and it serves as a pipeline between banks and businesses for the exchange of […].

Tools 284

Tools Operations Online Lending 284

PYMNTS

DECEMBER 10, 2020

This month’s Deep Dive examines how mobile and contactless payment options are poised to reshape the corporate payments ecosystem as well as how virtual cards can help businesses adapt their operations to the digital-first payments ecosystem that has emerged. . However, the pandemic is marking a major turning point for payments innovation.

Operations 192

Operations Payments Cards Mobile 192

PYMNTS

OCTOBER 23, 2020

Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing. It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences.

Tools 151

Tools Mobile Report Oregon 151

Accenture

JULY 8, 2019

Some of the most pressing are around the technology, tools and data needed across the front, middle and back office to help relationship managers (RMs) meet SMEs’ rising expectations. As this wave of digital innovation reaches commercial banks, the sector’s leaders are looking to harness it to re-energise their growth.

Tools 150

Tools Management Customer Experience Technology 150

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

PYMNTS

JULY 17, 2019

In other words, digital innovation has been slow to arrive in the service world, a point demonstrated by recent PYMNTS research in collaboration with AEVI, and a new PYMNTS interview with Nicky Koopman, SVP of content and value-added services at AEVI. They might not feel like it’s something that relates to them,” she noted. Calls vs. Emails.

Innovation 147

Innovation Retail Online Tools 147

PYMNTS

DECEMBER 23, 2020

Those that relied on traditional buying and selling methods and manual back office operations have had to find ways to digitize their operations for everything from ordering and invoicing processes to how payments are collected. This is especially the case as more B2B transactions — both domestic and global — are conducted digitally.

Innovation 179

Innovation Operations Payments Technology 179

PYMNTS

JUNE 22, 2020

How Customer Reviews Provide Lifeblood To Restaurant Operations. Details gleaned online — including menus and reviews — carry a lot of weight when consumers are deciding where to dine. That focus has only grown amid the takeout- and delivery-only operational shifts due to COVID-19-related social-distancing efforts.

Operations 156

Operations social media Online Survey 156

PYMNTS

DECEMBER 5, 2019

A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. Recent Developments From the Restaurant Front.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

JANUARY 28, 2021

The following Deep Dive examines the interest in contactless payments among credit union members and the opportunity for the CU space to meet members’ changing payment needs through digital innovation. This change in consumer behavior is expected to remain even after vaccines are more widely distributed.

Innovation 187

Innovation Millennials Payments Mobile 187

PYMNTS

NOVEMBER 9, 2018

The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and practice — for retailers to not only see how consumers browse and what they buy (to analyze the entire path to purchase), but to get to know them in the same ways as those old-time general store operators who served small towns.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JANUARY 19, 2021

A new year has begun, but the pandemic continues to throw financial and operational curveballs at banks, businesses and their consumers regarding how they conduct daily tasks or routine payments. This includes shifts in which consumers are shopping and paying, and in the payment tools or methods they are using to finalize their transactions.

Fraud 155

Fraud Tools Mobile North Carolina 155

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. In 2016, online financial fraud hit 15.4

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

JULY 11, 2019

Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services. Services are operated so differently,” Koopman said when asked to explain such differences. Innovation Role. Innovation can come in various forms for service providers.

Innovation 147

Innovation Retail System Course 147

PYMNTS

JULY 27, 2020

Noting that some countries are able to operate more normally now than the U.S., As 2020 has proven, the cloud has won, and is the only meaningful path for modern financial commerce and operations. There are no more excuses for investing in a modern, viable FinTech stack. The world economy won’t wait for the U.S. to recover.

Operations 183

Operations Fraud Payments How To 183

PYMNTS

DECEMBER 7, 2020

Most are encouraging employees to work from home while also moving their back-office operations online, and payments operations are no exception. The benefits of using digital B2B payments solutions extend far beyond their ability to support a decentralized workforce. RLJ Financial On Managing B2B Spend With Virtual Cards.

Management 268

Management Cards Company Innovation 268

PYMNTS

DECEMBER 22, 2020

This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. “I Many QSRs are up to the test, however, and are looking to digital tools to help them on the road to recovery.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

MARCH 12, 2020

The company also set up a multi-million-dollar subsidy program to reduce operating costs and capital risks for their merchants, in an effort to help them get back to work safely and efficiently. An Opportunity for Innovation . As the situation evolves, Wang told Webster, the innovative responses are doing the same.

Innovation 283

Innovation Policies social media Examples 283

PYMNTS

DECEMBER 22, 2020

The pandemic has forced businesses to pivot quickly to continue their operations — both domestically and internationally — with relative ease as the health crisis affects everything from supply chains to payment schedules. They will need to continue innovating these processes to stay on top of shifting B2B trends worldwide.

Innovation 237

Innovation Cards Payments Study 237

PYMNTS

DECEMBER 31, 2020

Morgan’s EMEA Head of Wholesale Payments Shahrokh Moinian, technological innovation is helping to unlock more opportunities for corporate treasurers to step up to this newfound strategic role of mitigating risk within their organizations. The other is technological innovation. According to J.P. It seems like every country from the U.S.

Innovation 289

Innovation Payments Trends Regulation 289

Bank Innovation

DECEMBER 13, 2016

Bank of America unveiled a money management and financial education tool for mobile and online banking users this morning. Consequently, it’s becoming increasingly hard to keep track of all the budgeting and money management startups out there. And FIs are catching on to the trend as well. Read More.

Tools 150

Tools America Trends Mobile 150

PYMNTS

JUNE 19, 2019

million in fresh funding, capital that will go toward “a B2B offering (that allows) individual travel agents at large online travel management companies and tour operators to offer a ‘seamless travel experience’ to their end customers, making the booking experience simpler, faster and cheaper.”.

Innovation 152

Innovation Industry United States Payments 152

PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. . reached a record 62.5

Online 144

Online Mobile Tools Retail 144

PYMNTS

JUNE 26, 2020

Large and small firms’ operations have been thoroughly disrupted by the past months’ events. Some firms already had digital tools and platforms in place to streamline their payroll operations, but many others have had to scramble to adapt to these new realities.

Tools 130

Tools Cards United States Innovation 130

PYMNTS

SEPTEMBER 24, 2019

But recent developments show that innovation in commerce does indeed happen in this area of retail. As described in a recent PYMNTS interview, Ahmed Beshry, co-founder at Caper , talked about how so-called smart grocery carts might serve to please different types of customers and a variety of grocery operators. New Funding.

Retail 125

Retail Innovation Technology Mobile 125

PYMNTS

APRIL 23, 2020

In the inaugural Digital Banks And The Power Of The Cloud Tracker® , PYMNTS examines how cloud-based tools are becoming part of banks’ digital transformations worldwide and how they are overcoming obstacles that can come with implementing these technologies. Developments Around The Cloud Banking World. The bank has designated $3.7

Digital Banking 262

Digital Banking Security Innovation Google 262

PYMNTS

OCTOBER 7, 2019

When it comes to QSR and mobile innovation, pizza seller Domino’s has earned itself a leading position. Now, thanks to a court case brought against the chain by a blind consumer, we can probably expect more innovation in the coming years to make eCommerce more accessible to people with disabilities. Domino’s Innovations.

Online 138

Online Google Innovation Software 138

PYMNTS

MARCH 13, 2020

Recent research finds that 67 percent of millennial business owners operate independent companies rather than franchises. The adjusted rules also affected businesses of different sizes in numerous ways, which could have sparked questions from SMB owners unsure whether the changes applied to their operations.

Millennials 160

Millennials Taxes Innovation Operations 160

Bank Innovation

MAY 1, 2018

challenger bank Metro Bank could extend its AI-driven money management tool Insights, designed for its retail side, to its business customers. Formed in partnership with Israeli AI company Personetics, Metro Bank is currently preparing to roll out Insights in beta over the summer.

Metro 199

Metro Tools Retail Management 199

PYMNTS

SEPTEMBER 14, 2017

One of the key reasons for the complicated relationship – the term “frenemies” comes to mind – is that FinTech newcomers are demonstrating innovative approaches to traditional banking practices, including financial management services and money transfers, while older banks tend to be wedded to older systems. New tools for new FinTechs.

Innovation 191

Innovation Lending Fintech Bitcoin 191

PYMNTS

FEBRUARY 11, 2019

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. More than six in 10 health and beauty firms — or 61.7

Innovation 166

Innovation Retail social media Apple 166

PYMNTS

OCTOBER 30, 2020

Many cybercriminals are now conducting eSkimming attacks designed to steal card data online instead of putting in the time and effort to launch schemes that involve tampering with physical card terminals, said Lindsay Land , vice president of operations at Consumers Credit Union. . “I

Cards 192

Cards Online Fraud social media 192

PYMNTS

NOVEMBER 4, 2020

Research confirms that QSR patrons are seeking multiple online and offline ordering methods. These innovations have revolutionized diners’ experiences and transformed the purchasing process. Other QSRs have invested in novel tools to enhance the ordering process and make it more seamless for customers. The Evolution Of Ordering.

Meeting 230

Meeting Payments New York City Denver 230

PYMNTS

DECEMBER 27, 2016

Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. Download the eBook.

Analytics 110

Analytics Innovation Payments eBook 110