Bank Innovation

DECEMBER 13, 2018

As a part of its retail transformation strategy, HSBC Bank USA spent over $130 million on innovation projects in one year on its U.S. operations. These projects range from less visible, but equally important, system upgrades on the back-end and more visible ones like installing Softbank’s robot Pepper in its New York flagship.

Innovation Strategies 199

Innovation Strategies Strategy Innovation New York 199

PYMNTS

JULY 11, 2019

Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services. Services are operated so differently,” Koopman said when asked to explain such differences. Innovation Role. Innovation can come in various forms for service providers.

Innovation 147

Innovation Retail System Course 147

PYMNTS

DECEMBER 10, 2020

This month’s Deep Dive examines how mobile and contactless payment options are poised to reshape the corporate payments ecosystem as well as how virtual cards can help businesses adapt their operations to the digital-first payments ecosystem that has emerged. . However, the pandemic is marking a major turning point for payments innovation.

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Operations Payments Cards Mobile 192

Bank Innovation

AUGUST 14, 2018

Realtime payments are at the top of the innovation wish list for most banking professionals. According to a survey from TD Bank, released today, 42% of payment professionals cited integration of realtime payments system as the number one factor that could have the greatest impact on the industry.

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Innovation Payments Survey System 231

PYMNTS

JANUARY 15, 2020

The grocery battles are heating up in retail, and that is sparking innovation and could lead to even more disruption. Another example of grocery innovation at the show involved “a small autonomous drone using computer vision and artificial intelligence (AI) to tackle on-shelf inventory visibility. Consumer Needs.

Innovation 135

Innovation New Hampshire New York City Retail 135

PYMNTS

AUGUST 5, 2019

The move was described by Kansas Federal Reserve President Esther George as the biggest infrastructure upgrade embraced by the Federal Reserve since the ACH system went online in 1972. That stipulation is very important for the creation of the FedNow system.

System 212

System Payments Kansas Online 212

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

Bank Innovation

MARCH 30, 2018

Banks need to update their legacy systems and modernize their technology, no surprise there. But just how many operational leaders at banks think their institution’s survival depends on it? That would be 79% of operations leaders in North America banks, according to a recent report by Accenture. That’s four out of five banks.

Technology 236

Technology Innovation America Operations 236

PYMNTS

JANUARY 27, 2020

As they aim to fill eCommerce orders faster, supermarket retailers are piloting micro-fulfillment systems that can be positioned in the back of brick-and-mortar locations or in urban areas. Online orders still comprise a small portion of the U.S. online shopping vertical per eMarketer. grocery market at approximately 3.5

Online 141

Online Regional New York Retail 141

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. In 2016, online financial fraud hit 15.4

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

JUNE 22, 2020

How Customer Reviews Provide Lifeblood To Restaurant Operations. Details gleaned online — including menus and reviews — carry a lot of weight when consumers are deciding where to dine. That focus has only grown amid the takeout- and delivery-only operational shifts due to COVID-19-related social-distancing efforts.

Operations 156

Operations social media Online Survey 156

PYMNTS

JANUARY 10, 2020

The company instead encourages its shoppers to actually come into its stores, saying that its sales growth is robust enough without an order online, pick up in-store option. “As Other innovations are taking place, including at Walmart. The system will repeatedly be analyzed for improvements before launching nationwide. “By

Retail 130

Retail Innovation New Hampshire Online 130

PYMNTS

JUNE 26, 2020

Introducing open banking principles has not been without friction, however, with banks and consumers concerned over how this sea change will affect FIs’ daily operations. What we are seeing [is] continual innovation in terms of services and offerings for corporates and for individuals that are being built utilizing open banking rails.”.

System 198

System Data Security Examples 198

PYMNTS

DECEMBER 23, 2020

Those that relied on traditional buying and selling methods and manual back office operations have had to find ways to digitize their operations for everything from ordering and invoicing processes to how payments are collected. The pandemic has created myriad challenges for B2B firms.

Innovation 179

Innovation Operations Payments Technology 179

PYMNTS

NOVEMBER 3, 2020

Sprinkles , a Beverly Hills, California-based confectioner, was as prepared as a QSR could possibly be for the rush to online ordering, payments, pickup and delivery. Sprinkles adopted online ordering nearly a decade ago for custom cakes and catering. One bakery chain had a leg up when the pandemic changed everything. Legh-Page said.

ATM 196

ATM Online New York City New York 196

PYMNTS

JULY 17, 2019

In other words, digital innovation has been slow to arrive in the service world, a point demonstrated by recent PYMNTS research in collaboration with AEVI, and a new PYMNTS interview with Nicky Koopman, SVP of content and value-added services at AEVI. They might not feel like it’s something that relates to them,” she noted. Calls vs. Emails.

Innovation 147

Innovation Retail Online Tools 147

PYMNTS

DECEMBER 5, 2019

A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. Recent Developments From the Restaurant Front.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

MARCH 20, 2019

For instance, why are there significant, revenue-draining gaps between what merchants think about payments innovation and what they actually do? Loyalty and Innovation. percent of health and beauty merchants cited customer loyalty as their reason to innovate, but only 35 percent of merchants said they’re prepared for it.

Innovation 139

Innovation Retail System Payments 139

PYMNTS

SEPTEMBER 2, 2020

Denver-based fast casual Seattle-style teriyaki chain Teriyaki Madness , which offers digital ordering online and via app, realized several years ago that many consumers were interested in convenient meals they could eat at home. “We This customization makes it] difficult to manage inventory through our current POS system.”.

Operations 130

Operations Trends Denver Seattle 130

PYMNTS

DECEMBER 7, 2020

Most are encouraging employees to work from home while also moving their back-office operations online, and payments operations are no exception. Many are also revamping their B2B payment systems to accommodate this semi-permanent remote work arrangement, driving a surge in digital solution adoption.

Management 268

Management Cards Company Innovation 268

Bank Innovation

NOVEMBER 22, 2017

DNB, banking group Eika, Sparebank 1 Gruppen and others will merge their respective payment systems Vipps (mobile payment app), […]. According to Reuters, the purpose behind this merger is to combat competition from global payment companies, perhaps ones like PayPal or Square Cash to name a few.

System 320

System Payments Mobile Groups 320

PYMNTS

JANUARY 16, 2019

Bebe, eCommerce, online store, loyalty program, clubbebe, website, online shopping, women’s fashion, women’s clothing, retail, news. The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects.

Online 113

Online Branding Retail Customer Experience 113

PYMNTS

FEBRUARY 6, 2020

With digital innovation in delivery and click-and-collect in its quick-service restaurants (QSRs), Yum! Brands reported that worldwide system sales excluding foreign currency translation increased 10 percent, with Taco Bell at 13 percent, KFC at 11 percent and Pizza Hut at 7 percent. Pizza Hut U.S., Pizza Hut U.S. Pizza Hut U.S.

Branding 142

Branding Innovation Customer Experience System 142

PYMNTS

JUNE 19, 2019

million in fresh funding, capital that will go toward “a B2B offering (that allows) individual travel agents at large online travel management companies and tour operators to offer a ‘seamless travel experience’ to their end customers, making the booking experience simpler, faster and cheaper.”.

Innovation 152

Innovation Industry United States Payments 152

PYMNTS

SEPTEMBER 14, 2017

One of the key reasons for the complicated relationship – the term “frenemies” comes to mind – is that FinTech newcomers are demonstrating innovative approaches to traditional banking practices, including financial management services and money transfers, while older banks tend to be wedded to older systems.

Innovation 191

Innovation Lending Fintech Bitcoin 191

PYMNTS

AUGUST 14, 2017

There seems to be an awful lot of piling on these days on the big online platforms. It’s an inspiring story — and one that gets many an innovator out of bed to fight the good startup fight, even in the face of insurmountable odds. When Amazon was just about selling books online, its competition was the physical bookstore.

Innovation 109

Innovation Online Google Millennials 109

PYMNTS

SEPTEMBER 16, 2019

These are some of the ways that innovators in the dining space are making it easier for consumers to order their favorite foods — and for restaurants to accept their orders: The projected value of online restaurant delivery sales by 2022, compared to $25 billion today, is $62 billion.

Innovation 192

Innovation Mobile Groups Indiana 192

Bank Innovation

FEBRUARY 7, 2019

Wells Fargo customers nationwide are experiencing technical difficulty accessing the San Francisco-based bank’s online and mobile banking services.

San Francisco 170

San Francisco Online Mobile System 170

PYMNTS

DECEMBER 16, 2019

With a digital bank license, we will be able to broaden our product offering … so that we can accelerate our mission to innovate the financial industry,” said SG Lee, CEO of Viva Republica. The bank is expected to start operating during the first six months of 2021 after it gets the final nod for a license. Valued at $2.2

Fintech 131

Fintech Online Digital Banking System 131

PYMNTS

DECEMBER 31, 2020

In our crazy banking system, you don’t actually have to prove who somebody is to put their name on a piece of paper and stick it in the mail,” he noted. One is regulatory trends, where regulators are looking to increase competition in this field and drive innovation. The other is technological innovation. According to J.P.

Innovation 289

Innovation Payments Trends Regulation 289

South State Correspondent

JUNE 14, 2024

Most mobile and online banking platforms allow little innovation and customization. Many banking platforms were once state-of-the-art but purchased by core providers decades ago to fit the strategic needs of the core system and not the client banks. Allow for efficient rapid innovation and research & development.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

PYMNTS

JANUARY 30, 2019

In addition, Central JD Fintech is introducing the Dolfin wallet in Asia , and AMS Public Transport Holdings Limited along with AlipayHK is launching a minibus mobile payment system also in Asia. The system integrates payment processing with a point of sale (POS) for merchants operating online and in physical stores.

System 122

System Fintech United States Big Data 122

PYMNTS

AUGUST 15, 2018

Coinbase , the cryptocurrency exchange operator, announced Wednesday (Aug. 15) that it has acquired Distributed Systems, a company that has been working on decentralized identity solutions. But, ultimately, decentralizing online identities will transform our relationship with technology.”.

System 100

System cryptocurrency blockchain Technology 100

PYMNTS

APRIL 1, 2019

They want to know their money is secure, they want to have a positive experience whether they are online or talking to a teller, and when things go wrong from time to time, they want to know the path to getting them set back to rights is short and straight. “It According to this survey of credit union customers, an overwhelming 81.3

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

JULY 15, 2019

Starbucks China Retail Chief Operating Officer and President Leo Tsoi said in the announcement about the new express retail concept, “The Starbucks Now store is a testament to our unwavering commitment to delivering innovative customer experiences through new retail formats. China’s Digital Coffee Market.

Online 131

Online Retail Mobile United States 131

PYMNTS

JUNE 20, 2019

In this case of retail innovation, that comes down to a former Snap executive taking on Amazon with the launch of a new eCommerce platform. According to a report from CNBC , “in many ways, Verishop aims to be a high-end and online version of a department store. High-End Retail.

Retail 125

Retail Innovation Online Taxes 125

PYMNTS

APRIL 9, 2020

In Australia, the commercial card market is one example of how bureaucracy and legacy process have stifled access to important SMB financial services, despite a continued surge in banking innovation and digitization. ” An Innovative Landscape. ” Legacy Processes.

Cards 150

Cards System Innovation Analytics 150