PYMNTS

JANUARY 14, 2021

Retailers made all sorts of quick pivots to their eCommerce sites as the pandemic unfolded, but in-store legacy technology proved to be an obstacle for many of them. As COVID-19 has demonstrated, many retailers struggled to move fast enough to create sustainable operating models for curbside pick-up, contactless delivery and more.”.

System 189

System Retail US Data 189

PYMNTS

SEPTEMBER 10, 2019

Artificial intelligence (AI) and machine learning (ML) are starting to play a bigger role in retail, foreshadowing what’s to come in the new decade of the 2020s. According to PYMNTS research , AI and ML are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. Role of Data.

Retail 247

Retail Comparison Online Data 247

PYMNTS

FEBRUARY 25, 2020

Retailers are facing a personalization paradox. Fifty-three percent of consumers want retailers to respect their anonymity in 2020; at the same time 61 percent want more personalization in marketing, messaging and promotions. The rub here is that personalization depends on consumers giving personal information.

Retail 202

Retail social media Study Security 202

PYMNTS

SEPTEMBER 3, 2020

“And in many places, for the first time, our retailers are open to it. They want to build a mobile wallet, but not like the ones of the past that acted as repositories for credit and debit card information. They're seeing this as an opportunity to change and shift.”. But although they want mobile, they aren’t looking for the 1.0

Mobile 289

Mobile Retail Apple Payments 289

Gonzobanker

JANUARY 4, 2023

Back in the day, when I was the CIO of a bank, we had a Technology Plan. It was a single document that had every aspect of the bank’s technology goals for the year – hardware, software, vendors, projects (all led by information technology, or IT, by the way) – the entire bank IT budget. John Brunner. The result?

Technology 78

Technology System Software Groups 78

PYMNTS

JUNE 12, 2019

In B2B news, Visa is launching an end-to-end payments network called Visa B2B Connect , which is built on elements of distributed ledger technology and the open-source Hyperledger Fabric framework. And, in retail, firms from automakers to merchants are tapping into connected commerce technology. All this, Today In Data.

Security 148

Security Millennials Data Retail 148

PYMNTS

MAY 19, 2020

Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically reshaped consumer habits and preferences on a global scale. Other common uses included making phone calls, managing schedules and running a person’s smart home technology. Another 41.8 Another 30.3

Technology 205

Technology Millennials Retail Report 205

PYMNTS

MARCH 2, 2020

To help consumers conveniently access their favorite products, retailers are offering a wide array of merchandise through automated retail technology. large eCommerce retailers and local businesses alike are tapping into the world of unattended retail. From Amazon to Blanchard’s Coffee Roasting Co.,

Retail 157

Retail Seattle Apple Cards 157

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

JULY 31, 2020

The ongoing pandemic (COVID) has forced the fashion industry to vamp up the technologies which can make people safer as well as give [customers] an enriching experience. That has led to the growing need for designers and retailers to personalize shopping experiences, and that’s the sweet spot for AI. percent clip from 2020 to 2026.

Retail 165

Retail social media Analytics Trends 165

PYMNTS

MAY 29, 2017

has named Michael Furlow its new chief information officer and senior vice president of information technology. Food Business News reports that prior to joining Denny’s, Furlow was chief information officer for Red Robin Gourmet Burgers from October 2015 to April 2017. Denny’s Corp.

Technology 116

Technology Branding Groups System 116

PYMNTS

APRIL 27, 2020

But after that initial download, retailers and purchase aggregators pretty much let users run the course of their screens, never thinking that advanced applications would someday become important. Some companies have been trying to bring retailers into the new world of “necessary” location-based app technology for mobile retailing.

Retail 160

Retail Mobile Examples Technology 160

Independent Banker

OCTOBER 31, 2022

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? According to a new report from PwC titled “Retail Banking 2025 and Beyond” (see sidebar), the retail banking industry is undergoing tremendous change—but, of course, community bankers already know that.

Banking Trends 151

Banking Trends Retail Trends Community Bank 151

PYMNTS

DECEMBER 16, 2020

Benetton Group , an Italian fashion company, is teaming once more with retail market intelligence firm EDITED as an "essential platform" for its future three-year roadmap, according to a Wednesday (Dec. 16) announcement. “As

Groups 157

Groups Retail Analytics Branding 157

PYMNTS

NOVEMBER 20, 2019

It’s not only shopping that is getting more visual via new and emerging technologies, a trend that promises to get more intense in the 2020s, especially with the deployment of 5G mobile network technology. The company is also bringing its mobile computer-vision technology to healthcare. Retail Changes. Coming Growth.

Retail 134

Retail Mobile Technology Trends 134

PYMNTS

FEBRUARY 10, 2020

Start creating more customer data to feed the algorithm and then you too can join the artificial intelligence (AI) retail revolution. Retailers can engage with an “AI lite” strategy that produces lookalike customer data and a level of predictive analytics. But the present and future of AI in retail is much richer. Not so fast.

Retail 203

Retail Boston Data Trends 203

PYMNTS

OCTOBER 9, 2020

trillion opportunity for eCommerce retailers. Fraudsters are just as excited by this opportunity as merchants, unfortunately, making it essential for these retailers to craft robust protections to keep the data and the payment information of their consumers safe. Around The Next-Gen Debit World.

Fraud 188

Fraud Retail Report Online 188

PYMNTS

APRIL 1, 2020

With social distancing currently a top priority of retailers in the current environment, a supplier of shopper engagement and loss prevention technologies has flipped the script, now making devices that heighten real-time awareness of social distancing in retail stores. That’s our domain.

Retail 132

Retail San Francisco Security Technology 132

PYMNTS

SEPTEMBER 6, 2017

Although many people equate blockchain technology with the banking and computer worlds, the technology is changing the food landscape as well. It also allows all participants to share information rapidly and with confidence across a strong trusted network. In 2016, overall retail sales climbed just 2.1

blockchain 197

blockchain Retail Technology Industry 197

PYMNTS

JANUARY 15, 2021

The use of QR codes is growing more popular in the United States, enabling consumers to instantly access information and easily pay on their smartphones without going through a URL entry. Some countries are catalyzing this growth through national mandates rather than leaving retailers to their own devices. Retail Environment.

Retail 207

Retail Security Payments United States 207

PYMNTS

JANUARY 17, 2020

Artificial intelligence (AI) is moving from cool concept toward everyday consumer reality, and signs of that innovation are increasingly appearing in the retail space. Take the issue of retail security as one example. Retail Trust and AI. Reducing network demands, the technology works even if cloud connection is lost.

Retail 149

Retail Security Fraud Illinois 149

PYMNTS

JULY 28, 2017

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. What’s the effect of chatbots on the retail industry?

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

MARCH 17, 2020

eCommerce’s rise has only made designing retail showrooms more complex, however. Merchants need to bridge this gap as digital connectivity pushes the retail world’s boundaries. Companies need all the tools they can get to keep consumers engaged in the competitive retail environment. The Rise of Visual Search.

Retail 143

Retail Tools Millennials social media 143

PYMNTS

APRIL 17, 2019

The race to 5G retail is on. The new, faster mobile network technology is a big part of the plans for many commerce and payments operators, even though specific use cases have been only slowly emerging as the technology and the devices to support it are deployed. 5G Retail Plans. That’s not to count out the U.S.

Retail 199

Retail Apple Samsung Conference 199

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. And retailers that deploy experiential tactics drive repeat purchases at rates nearly twice those who don’t.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

JUNE 13, 2019

Retail is getting more visual, and that stands to be the case for locally-focused merchants as they compete for attention and consumer dollars with the likes of Amazon and Walmart. Indeed, augmented reality is among the tools that local retailers look ready to adopt for further use. Contextualizing Commerce.

Retail 182

Retail Google Tools Video 182

PYMNTS

JANUARY 27, 2021

Case in point: as Minna Technologies has noted, the average European consumes has 11 subscriptions in place — and the average household has 21 subscriptions. Those advanced technologies offered by Minna look at consumers’ payments patterns and can see Netflix, Spotify and recurring insurance payments, for example.

Management 181

Management Technology Cards Retail 181

PYMNTS

MARCH 25, 2019

To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While eTailers already have this information about consumers, brick-and-mortar retailers don’t have this in-depth knowledge. The number of Kentucky Fried Chicken locations to adopt kiosks by 2020 is 5,000.

Retail 198

Retail San Francisco Houston Branding 198

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

APRIL 9, 2020

Clienteling — the practice of assigning retail sales associates to high value customers — is having a moment. According to Boston Retail Partners , 63 percent of retail personnel can’t identify customers prior to checkout. For retailers, LiveConnect delivers an effective and meaningful way to engage with their customers.

Retail 130

Retail Video social media Boston 130

PYMNTS

FEBRUARY 7, 2020

Brick-and-mortar retailers are testing convenience store designs that let consumers skip the checkout line and pay for their purchases with their mobile phones. 7-Eleven President and CEO Joe DePinto said in an announcement , “Retail technology is evolving at a rapid pace, and customer expectations are driving the evolution.

Retail 143

Retail Dallas Massachusetts Technology 143

PYMNTS

MARCH 30, 2020

Consumers shopping in droves via eCommerce channels is hardly a piece of breaking news — for the better part of a decade, that has been obvious to anyone watching the retail space. They are, Fiserv Senior Vice President of Retail Solutions John Nicola told Karen Webster in a recent conversation — and in great numbers.

Retail 177

Retail social media Millennials Branding 177

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Retailers that sign up for the new program will receive discounts of up to 40 percent on FedEx Ground and 50 percent on FedEx Express services.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

JUNE 14, 2019

Radio-frequency identification (RFID) technology is carrying more weight in retail these days, helping merchants to innovate and win over consumers, and even serving to tie together web, mobile and in-store experiences as part of the focus on omnichannel commerce. That’s where RFID technology can also help with retail.

Retail 153

Retail Tools Innovation Examples 153

PYMNTS

JANUARY 9, 2019

To help improve the productivity of workers and enrich the customer experience, Walgreens is tapping into mobile technology as it bridges the digital and brick-and-mortar store experiences. The pharmacy chain is bringing enterprise-class handheld tablets and mobile computers from Zebra Technologies Corporation into its stores across the U.S.,

Technology 140

Technology Mobile Kentucky Customer Experience 140

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

Retail 138

Retail Data Operations Payments 138

PYMNTS

OCTOBER 7, 2019

As consumers get more visual, so, too, does retail, and that is helping to fuel some significant innovation. Indeed, 3D mapping stands as one of the latest ways that spatially focused technology promises to improve the retail experience. Already, retailers, telecoms and others are mapping out that 5G AR future (and beyond).

Retail 116

Retail Innovation Analysis Mobile 116