PYMNTS

OCTOBER 29, 2020

Customers expect payments to be as fast and friction-free as any other part of their digital lives, and providers are faced with the challenge of meeting this expectation while also ensuring that payments are secure and compliant with regulatory requirements. Delivering on those expectations can be a double-edged sword, however.

Payments 213

Payments Fraud Meeting Security 213

PYMNTS

MARCH 14, 2017

As banks and payments companies endeavor to meet anti-money laundering (AML) regulations to avoid hefty fines for non-compliance, easily identifying customers in the digital channel becomes paramount to their success. Some “old school” methods that worked in the past aren’t working anymore. The Physical Side of ID Theft .

Meeting 111

Meeting Fraud Knowledge Base User Experience 111

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. The fraud prevention solution is based on FICO® Falcon® Fraud Manager and FICO® Customer Communication Services (CCS).

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

NOVEMBER 1, 2017

The updated 3D Secure 2.0 In a recent digital discussion with Karen Webster, Michael Sass, VP Market Product Management, Security Solutions, Europe, Mastercard , and James Rendell, VP Product Management, Payment Security, CA Technologies , discussed the advantages as well as the obstacles that are still in the way. 3D Secure 2.0

Security 109

Security Payments CA Data 109

PYMNTS

SEPTEMBER 13, 2019

Rampant data breaches have left consumers on edge about digital fraud. They are not only anxious that their personally identifiable information may be compromised, but also skeptical that their financial institutions (FIs) would be able to spot fraud when it happens. Similarly, 54.1 There are many reasons for this. percent saying so.

Fraud 166

Fraud Mobile Digital Banking Security 166

PYMNTS

NOVEMBER 13, 2020

Looking at the plight of migrant workers and those working abroad during the COVID event, PYMNTS November 2020 Smarter Payments Tracker® powered by Nium notes that, “Legacy FIs can struggle to provide affordable remittance services that meet migrant workers’ needs, and their dependency on correspondent banking networks can drive up service costs.

Payments 259

Payments User Experience Meeting System 259

PYMNTS

JULY 16, 2019

Banks and merchants are racing to meet the Strong Customer Authentication (SCA) deadline as September 2019 approaches. Social media giant Facebook is facing yet another batch of complaints around its practices in the region, with more claimants asserting it is not meeting GPDR requirements under the law.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

AUGUST 3, 2020

Google’s expertise in building great user experiences and a highly-scaled and secure infrastructure is a great complement to BankMobile’s financial and regulatory expertise and its unique customer acquisition funnel in the higher education segment.”.

Google 239

Google Digital Banking Pennsylvania FDIC 239

PYMNTS

APRIL 2, 2020

The goal for any security platform aiming to enable digital commerce is as simple in concept as it is incredibly difficult to execute: Give the good customers a great experience, and give the bad guys pretending to be good customers a rough ride. And that is the holistic goal, noted Stuppy.

Fraud 152

Fraud Data Security User Experience 152

PYMNTS

AUGUST 24, 2017

3D-Secure 2.0 In this case, though, that upgrade comes to a security protocol designed to strengthen security around online credit card transactions, but which has seen little change since its inception 17 years ago. Of course, a streamlined user experience and mobile-first approach will encourage adoption, as well.

Security 102

Security CA User Experience Mobile 102

PYMNTS

NOVEMBER 23, 2020

as the technology and use cases have changed from peer-to-peer to B2B, [businesses say they are] willing to pay [for RTP] – but when the rubber meets the road, we've seen that adoption is much slower than the research shows, much to my chagrin.”. Even B2B payments now need to be delivered with a better user experience, and much work remains.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

JULY 17, 2019

Firms must soon put more stringent fraud decisioning processes in place, and strong customer authentication (SCA) protocols must be built into checkout flows for online transactions that begin in Europe. Additionally, only 40 percent of businesses aware of SCA felt prepared to meet its requirements. For example, U.K.-based

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

SEPTEMBER 24, 2019

That sentiment was underscored earlier this month when South Korea said it would delist a number of altcoins from an exchange over privacy concerns – namely, the anonymous nature of the transactions are at odds with the goals of the Financial Action Task Force (FATF), which include combating money laundering and fraud.

Innovation 182

Innovation Fraud Technology Security 182

Insights on Business

MARCH 26, 2018

A digital reinvention is underway in financial services, driven by the need for fraud prevention, personalized customer service, and the ability to keep pace with massive amounts of new regulations. She cautioned that these gains in customer convenience and simplicity open the door to fraud, so institutions must rigorously invest in security.

User Experience 135

User Experience Compliance Maine Regulation 135

PYMNTS

MARCH 20, 2019

As consumers add to the number of connected devices in their possession, they expect a seamless user experience as they shift from one device to the next. Meanwhile, the rapid rise in consumer connectivity is prompting several telecom providers to develop solutions that can keep consumers’ identities secure.

Security 139

Security User Experience Mobile Marketing 139

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Don’t wait for the ball to drop on a system that already isn’t meeting your needs. There is no perfect vendor.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

DECEMBER 3, 2019

Banks and credit unions (CUs), at least in North America, have not usually been at the forefront of rich consumer experiences and engagement, but the rise of mobile payments and mobile banking services is starting to alter that reality, he noted. percent of consumers want authentication controls for added security, and 39.9

Mobile 137

Mobile social media Millennials Exercises 137

PYMNTS

DECEMBER 7, 2016

Global IT firm Unisys Corporation launched a new software application that enables organization to fight cybercrime with enterprise-wide, micro-segmentation security that can be deployed at the touch of a button. Stealth(aware) meets these standards across the board.”

Security 100

Security Analytics User Experience Software 100

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? This is true even for routine transactions, such as transferring money to friends and relatives or making retail payments. percent, 25.5 percent and 28.9

UX 150

UX User Experience Survey Meeting 150

FICO

DECEMBER 2, 2020

Not meeting these expectations could be costly. Implementing a fully digital onboarding solution that combats fraud, enhances customer experience and meets regulatory compliance standards for eKYC may seem like a tall order – but banks in the region are not only managing to do so but are exceeding their already ambitious expectations.

Survey 72

Survey Regional Compliance Fraud 72

PYMNTS

DECEMBER 26, 2016

and also meet the growing ID verification requirements under ant-money laundering (AML) regulations. In response, financial services providers have ramped up their efforts to satisfy the increasing demand for more convenience and speed of mobile-first users in a way that seamlessly mitigates risk and creates trust.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. Cash flow remains the No. Eika Group, EedenBull Team for Banks.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

DECEMBER 12, 2018

Banks and credit unions are still wrestling with the best ways to deploy mobile technology, and do so in ways that balance security, and safe authentication, and consumer convenience. 5G will mean zero waiting time.”. That essentially zero waiting time will bring other benefits as well to the world of FinTech, according to the analysis.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

MAY 30, 2018

Jing’s only stipulation around these partnerships was that they must meet a level of innovation sufficient to deliver value to end users — providing secure, convenient and efficient financial services for business customers, and driving improvements for consumers in online and offline payment service environments.

Risk Management 100

Risk Management Fintech User Experience Management 100

PYMNTS

JUNE 27, 2017

So we also added a new focus: applying document and artificial intelligence/machine learning to develop enterprise-class solutions for identity verification in digital channels that meet the market need for a great user experience, risk mitigation and regulatory compliance. billion in 2016, according to Javelin.

Innovation 145

Innovation System Mobile Trends 145

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

OCTOBER 7, 2019

But the main recurring point was how are we rising [to] this challenge, how will we meet changing expectations, and where are the opportunities to get out ahead and actually innovate,” Dobbie said. Securing And Advancing RTP. Instant payment fraud is absolutely a real thing. for more than 11 years.

Payments 167

Payments Innovation System Security 167

PYMNTS

APRIL 30, 2018

trillion; on security-related hardware, software and services at 10 percent a year from a 2018 base of $91.4 They’re also using software and cryptographic techniques and permissioned-based networks to digitize and move assets around the world faster and in a secure, compliant manner. Most of that spend will be concentrated in the U.S.,

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

OCTOBER 2, 2019

Consumers want their digital banking experiences to do more than just provide security, and processes that are not seamless could frustrate them into seeking alternatives. What we aim to do as a bank is keep in mind that our main focus is to protect customers, their data and their money and deliver a digital experience,” Sloper said.

Fraud 109

Fraud Security Tools Data 109

PYMNTS

JANUARY 28, 2019

Criminals are executing carding fraud and getting money in and out of the Fortnite system with relative impunity,” said Benjamin Preminger, a senior intelligence analyst at Sixgill. We’re deeply committed to meeting those expectations and the consent requirements of the GDPR.

Video 128

Video Data Google Cards 128

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. The second and overlooked area of innovation is in the area of user experience. A large number of banks and online sites still rely on knowledge-based authentication.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

MAY 22, 2017

PYMNTS’ Karen Webster recently spoke with Clarke, who shared his insights on what the recent cyberattack revealed about the financial world’s security apparatus and what steps are necessary to prevent subsequent attacks. He pointed to his previous experience working for the U.S. The Digital Threat to Commerce.

Regulation 116

Regulation National Online System 116

NCR

APRIL 6, 2016

Banks around the world now have an excellent opportunity to create new business, increase loyalty, improve customer experience and mitigate risk using the vetted identity information they have worked so hard to build. Increase Customer Experience and Loyalty. Easy-to-use and convenient solutions generate more use.

Customer Experience 40

Customer Experience Online System User Experience 40

Fintech Labs Insights

SEPTEMBER 16, 2016

. “We selected Alkami for their modern and engaging user experience,” SVP of Digital Strategy for Desert Schools FCU Tim Lipsky explained, “as well as their flexible and extensible platform, which aligns with our vision to strengthen our digital capabilities to meet our members’ needs.”

Digital Banking 12

Digital Banking Technology Arizona Texas 12

PYMNTS

OCTOBER 11, 2018

The challenge, Fagan noted, is keeping up that high level of consumer satisfaction in the digital age, as consumers now expect a certain level of service when it comes to mobile banking, payments, and loyalty or security. The Member Experience. The expectations are high, he said, and the margins for error are slim. What’s Next .

Fraud 140

Fraud Training Cards Tools 140

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds. New approaches must be in place to ensure security.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

PYMNTS

AUGUST 20, 2019

The crux of the issue is that many platforms are seemingly sacrificing transaction security and integrity for smoother user experience when they onboard new users, and do so again when those users return to access said marketplace accounts. So, we know consumers’ verification and authentication preferences.

Survey 161

Survey social media Security Report 161