PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

OCTOBER 29, 2020

Along with this surge in digital payments’ volume has come a growing demand for seamless payment experiences. Cloud computing technology can help FIs take a significant step toward meeting customer expectations for B2B payments without compromising security, said Swanback. How Cloud Innovations Augment Business Payments.

Payments 213

Payments Fraud Meeting Security 213

PYMNTS

NOVEMBER 13, 2020

Looking at the plight of migrant workers and those working abroad during the COVID event, PYMNTS November 2020 Smarter Payments Tracker® powered by Nium notes that, “Legacy FIs can struggle to provide affordable remittance services that meet migrant workers’ needs, and their dependency on correspondent banking networks can drive up service costs.

Payments 259

Payments User Experience Meeting System 259

PYMNTS

SEPTEMBER 13, 2019

Rampant data breaches have left consumers on edge about digital fraud. They are not only anxious that their personally identifiable information may be compromised, but also skeptical that their financial institutions (FIs) would be able to spot fraud when it happens. Similarly, 54.1

Fraud 166

Fraud Mobile Digital Banking Security 166

Perficient

JANUARY 16, 2023

For instance, they may see embedded finance as the driving agent for improving customer service, growing an existing customer segment, or launching a new product extension to meet a perceived need. .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JULY 17, 2019

Firms must soon put more stringent fraud decisioning processes in place, and strong customer authentication (SCA) protocols must be built into checkout flows for online transactions that begin in Europe. Additionally, only 40 percent of businesses aware of SCA felt prepared to meet its requirements. For example, U.K.-based

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

OCTOBER 19, 2020

“Whether your requirements demand an integrated, secure, on-premises solution or a system that can grow with a distributed workforce via a secure, cloud-hosted” setup, Entrust’s Sigma can meet any company’s needs, said Joe Franco , director of sales at Capture Technologies, an Entrust channel partner.

Security 245

Security System Cards Minneapolis 245

PYMNTS

AUGUST 13, 2019

The FCA said Tuesday that it will not take enforcement action against firms if they do not meet the relevant requirements for SCA beginning on Sept. While these measures will reduce fraud, we want to make sure that they won’t cause material disruption to consumers themselves; so we have agreed a phased plan for their timely introduction.”.

Compliance 172

Compliance User Experience Fraud Meeting 172

PYMNTS

JULY 16, 2019

Banks and merchants are racing to meet the Strong Customer Authentication (SCA) deadline as September 2019 approaches. Social media giant Facebook is facing yet another batch of complaints around its practices in the region, with more claimants asserting it is not meeting GPDR requirements under the law.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

APRIL 2, 2020

The trouble, Kount ’s Chief Customer Experience Officer Rich Stuppy told PYMNTS in a recent conversation, lies in discerning a good customer from the fraudster who has stolen their payment credential, lifted their identity or taken over their account. And that is the holistic goal, noted Stuppy.

Fraud 152

Fraud Data Security User Experience 152

PYMNTS

AUGUST 3, 2020

Google’s expertise in building great user experiences and a highly-scaled and secure infrastructure is a great complement to BankMobile’s financial and regulatory expertise and its unique customer acquisition funnel in the higher education segment.”.

Google 239

Google Digital Banking Pennsylvania FDIC 239

PYMNTS

NOVEMBER 23, 2020

as the technology and use cases have changed from peer-to-peer to B2B, [businesses say they are] willing to pay [for RTP] – but when the rubber meets the road, we've seen that adoption is much slower than the research shows, much to my chagrin.”. Even B2B payments now need to be delivered with a better user experience, and much work remains.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

SEPTEMBER 24, 2019

That sentiment was underscored earlier this month when South Korea said it would delist a number of altcoins from an exchange over privacy concerns – namely, the anonymous nature of the transactions are at odds with the goals of the Financial Action Task Force (FATF), which include combating money laundering and fraud.

Innovation 182

Innovation Fraud Technology Security 182

PYMNTS

JANUARY 30, 2019

. “Our banking customers have asked us for a faster and easier way to meet their due diligence and compliance needs in KYC , [anti-money laundering (AML)] and other related areas,” said Opus CEO Emanuele Conti in a statement. ” Banks’ KYC compliance challenges have become a key focus in the emergence of RegTech. .

Compliance 115

Compliance Risk Management Analysis User Experience 115

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? This is true even for routine transactions, such as transferring money to friends and relatives or making retail payments. percent, 25.5 percent and 28.9

UX 150

UX User Experience Survey Meeting 150

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Don’t wait for the ball to drop on a system that already isn’t meeting your needs. There is no perfect vendor.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

Insights on Business

MARCH 26, 2018

A digital reinvention is underway in financial services, driven by the need for fraud prevention, personalized customer service, and the ability to keep pace with massive amounts of new regulations. She cautioned that these gains in customer convenience and simplicity open the door to fraud, so institutions must rigorously invest in security.

User Experience 135

User Experience Compliance Maine Regulation 135

PYMNTS

DECEMBER 3, 2019

Whether via eCommerce shopping or retail loyalty programs, consumers are getting used to increasingly personalized experiences. “We We can see that with loyalty, where you can tailor the user experience and decide how you want rewards,” Ali told PYMNTS. That’s not all. The research bears that out.

Mobile 137

Mobile social media Millennials Exercises 137

PYMNTS

MARCH 20, 2019

The average North American consumer is projected to have access to 13 networked devices by 2021, while the typical global user will have access to four. As consumers add to the number of connected devices in their possession, they expect a seamless user experience as they shift from one device to the next.

Security 139

Security User Experience Mobile Marketing 139

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. Eika Group, EedenBull Team for Banks.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

NOVEMBER 2, 2018

That is, a system that is as transparent as it is dynamic so that merchant expectations are always well-attuned to how their businesses will be managed on that platform, based on their business performance, and so that fraud can be spotted and responded to in real time. . Risk And User Experience.

Payments 162

Payments Data Software Fraud 162

FICO

DECEMBER 2, 2020

Not meeting these expectations could be costly. Implementing a fully digital onboarding solution that combats fraud, enhances customer experience and meets regulatory compliance standards for eKYC may seem like a tall order – but banks in the region are not only managing to do so but are exceeding their already ambitious expectations.

Survey 72

Survey Regional Compliance Fraud 72

PYMNTS

DECEMBER 12, 2018

Machine learning and artificial intelligence are among the emerging technologies capable of boosting banking operations, including customer service , and preventing fraud, as recent PYMNTS research has demonstrated. 5G will mean zero waiting time.”.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

MAY 7, 2020

The platform is now searching for instant disbursement solutions that can better meet customers’ desire for instant gratification. You deposit with your card and then the money goes back to the card you used, so [the method] will have a double effect of reducing potential fraud and [improving] user experience.”.

Online 142

Online New Jersey Pennsylvania Regulation 142

PYMNTS

MAY 30, 2018

Jing’s only stipulation around these partnerships was that they must meet a level of innovation sufficient to deliver value to end users — providing secure, convenient and efficient financial services for business customers, and driving improvements for consumers in online and offline payment service environments.

Risk Management 100

Risk Management Fintech User Experience Management 100

PYMNTS

DECEMBER 7, 2016

Stealth(aware) meets these standards across the board.” “Unisys is building more intelligence into our products to improve the user experience and simplify the implementation of advanced security,” Tarek El-Sadany, SVP of technology and CTO at Unisys, added.

Security 100

Security Analytics User Experience Software 100

PYMNTS

DECEMBER 26, 2016

and also meet the growing ID verification requirements under ant-money laundering (AML) regulations. In response, financial services providers have ramped up their efforts to satisfy the increasing demand for more convenience and speed of mobile-first users in a way that seamlessly mitigates risk and creates trust.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

JUNE 27, 2017

So we also added a new focus: applying document and artificial intelligence/machine learning to develop enterprise-class solutions for identity verification in digital channels that meet the market need for a great user experience, risk mitigation and regulatory compliance. billion in 2016, according to Javelin.

Innovation 145

Innovation System Mobile Trends 145

PYMNTS

NOVEMBER 1, 2017

The original 3DS drove down fraud instances while simultaneously optimizing the user experience by only challenging the transaction when absolutely necessary, Rendell said. Second, biometrics reduces fraud risk dramatically. But it also introduced friction for the consumer – and shopping cart abandonment for the merchant.

Security 109

Security Payments CA Data 109

PYMNTS

OCTOBER 7, 2019

But the main recurring point was how are we rising [to] this challenge, how will we meet changing expectations, and where are the opportunities to get out ahead and actually innovate,” Dobbie said. Instant payment fraud is absolutely a real thing.

Payments 167

Payments Innovation System Security 167

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

AUGUST 24, 2017

While much of Europe has embraced the use of the original 3DS protocol for the majority of virtual transactions, the protocol’s reputation for a clunky user experience in the online checkout flow has kept it from seeing the same adoption in the U.S. In fact, only 18 percent of U.S.-based based transactions leverage it today.

Security 102

Security CA User Experience Mobile 102

PYMNTS

APRIL 30, 2018

All-digital, all-tech lending platforms that could deliver better user experiences and faster credit decisioning would become the new normal and take share from banks who were too big and cost-laden to keep — or catch — up. All tout an easy user experience via a mobile app that helps users track and monitor spend.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

OCTOBER 2, 2019

Andrew Sloper, head of digital identity and authentication at Chase, recently spoke to PYMNTS about how these solutions allow the bank to deliver seamless and secure user experiences while enabling a preventative approach to fraud. It uses ML solutions to detect fraud and highlight suspicious activities.

Fraud 109

Fraud Security Tools Data 109

PYMNTS

JANUARY 28, 2019

Criminals are executing carding fraud and getting money in and out of the Fortnite system with relative impunity,” said Benjamin Preminger, a senior intelligence analyst at Sixgill. We’re deeply committed to meeting those expectations and the consent requirements of the GDPR.

Video 128

Video Data Google Cards 128

Fintech Labs Insights

MAY 24, 2017

Highlighting the fact that regulation is a key barrier to growth for banks, a post at the Trulioo blog earlier this month underscored how important it was for FIs to leverage technology to meet these challenges. Do the solutions to the compliance challenges faced by financial institutions lie in smaller teams and a better user experience?

Compliance 21

Compliance UX User Experience Fraud 21

PYMNTS

MAY 22, 2017

For banks, the cost of adding friction to user experience could mean losing business to rival financial institutions, which renders two-step authentication as not a viable choice, Clarke said. He pointed to his previous experience working for the U.S. A recent report found financial service companies lose an average of $16.53

Regulation 116

Regulation National Online System 116