Perficient

FEBRUARY 22, 2023

An example is the know your customer (KYC) process in which intelligence agents can sense an event using natural language processing (NLP), machine learning (ML), robotic process automation (RPA)/digital process automation (DPA), query data, proactively make a decision, and act without approval while continuing to learn and improve.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Perficient

SEPTEMBER 21, 2023

For example, if we want to automate the service chatbot and case handling in Salesforce for purchase issues, we will likely want to pull past order history and shipping/tracking information into the available data set. Some data may exist in secure warehouses, others within Salesforce, or Amazon Web Services S3.

Data 491

Data Tools Customer Experience Security 491

PYMNTS

OCTOBER 8, 2020

Mobile ordering services, advanced drive-thrus and customer safety and security are the top customer priorities for restaurants amid the pandemic. A December 2019 study found that 70 percent of restaurant customers have used mobile devices to interact with restaurants, for example, although the nature of their interactions varies.

Innovation 141

Innovation Fraud Mobile Security 141

PYMNTS

JUNE 3, 2019

In fact, credit unions that focus on data analytics are more likely to pursue a wider range of innovations than those that do not. For example, 91.7 Instead, most are focusing on improving their anti-money laundering (AML), data security, mobile and digital payments, and anti-fraud operations. Other notable findings include: 79.4

Analytics 150

Analytics Innovation Data Fraud 150

PYMNTS

NOVEMBER 13, 2019

IoT providers have hit an innovation streak in recent years, utilizing increasingly sophisticated technologies such as artificial intelligence (AI) and data tools like machine learning (ML) to rapidly expand the world of connected things. All of this will be accomplished with an emphasis on security and user safety. Tatsis said.

Security 193

Security Innovation Technology Software 193

CFPB Monitor

MAY 31, 2022

On May 19, 2022, the Associate Director of the Enforcement and Compliance Division of the Financial Crimes Enforcement Network (“FinCEN”), Alessio Evangelista, spoke at the Chainalysis Links Conference in New York City on the topic of “The Intersection of Cryptocurrencies and National Security.” Responsible Innovation “.

cryptocurrency 146

cryptocurrency Innovation DC National 146

PYMNTS

JULY 10, 2020

Just as in other markets, eChecks, ACH, paper checks, wires and credit cards all come with their various benefits, as well as their pain points, from high processing fees to a lack of security. It’s why, said Muller, payment innovators in the cannabis market must keep a macro view while targeting micro use-cases and user populations.

Innovation 210

Innovation Payments Tools Compliance 210

PYMNTS

JULY 10, 2020

Anderson University in Indiana, for example, is launching a COVID-19 tracking app with Daon called IdentityX Health, which enables students to monitor their vitals for signs of in­fection and automatically notifies campus staff as well as individuals on users’ contact lists if it detects unusual vital signs. About The Tracker.

Security 208

Security Indiana Meeting Data 208

Bank Innovation

SEPTEMBER 4, 2018

Fintech innovation at Rabobank is making itself felt in fields outside of financial services. The bank’s innovation lab has pioneered an IoT project for agriculture, and is an example of how innovation in financial services touches virtually every industry. “We

Innovation 150

Innovation Industry Tools Examples 150

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. The basic idea behind LISNR is to send data securely via audio. Science and invention are collective pursuits. That’s the tech part.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JUNE 6, 2019

In the latest Disbursements Tracker , PYMNTS explores how banks and card providers are approaching payment innovations to keep pace with consumer demand, and to better protect against fraudsters. Social media platform Facebook is set on further innovating WhatsApp features with a new U.K.-based Around the Disbursements World.

Security 162

Security social media Innovation Regional 162

PYMNTS

DECEMBER 22, 2020

PYMNTS data shows that 39 percent of companies have moved away from manual O2C processes and toward digital ones since the start of the crisis, for example. They will need to continue innovating these processes to stay on top of shifting B2B trends worldwide. Around The Global B2B Payments World.

Innovation 237

Innovation Cards Payments Study 237

Bank Innovation

MAY 15, 2018

The most vulnerable aspect of a bank's security is the people -- employees and customers -- or so the story goes. But four security experts came together to discuss the issue and opinions differed. For example, can you still call humans the weak link when banks fail to use the best technology? This means education […].

Security 218

Security Technology Examples social media 218

PYMNTS

SEPTEMBER 24, 2019

With a lot of technology and technical innovation,” said Cohen, “people are always looking at it from a particular point of view, and that lens and those glasses – rose-colored or otherwise – are coming from a very specific individual with priorities and use cases in mind.”. Identities, in turn, must be secured, verified and reusable.

Innovation 182

Innovation Fraud Technology Security 182

PYMNTS

APRIL 1, 2019

They want to know their money is secure, they want to have a positive experience whether they are online or talking to a teller, and when things go wrong from time to time, they want to know the path to getting them set back to rights is short and straight. For example, 49.1 The Security Core. Tapping Into Trust.

Innovation 141

Innovation Fintech Fraud Security 141

BankInovation

MARCH 20, 2023

The collapse of Silicon Valley Bank presents an innovation opportunity for fintechs in treasury management as more bank clients look to multibank strategies to ensure security in their capital.

Management 52

Management Innovation Risk Management Strategy 52

PYMNTS

FEBRUARY 3, 2020

Such transparency between buyers and sellers allows the economy to quickly grow — but also presents fraud and security challenges. percent worldwide during 2019 despite anti-fraud innovation efforts. Fraudsters are unlikely to stop innovating, though.

Security 132

Security Fraud Tools Online 132

PYMNTS

APRIL 22, 2020

Global concern over the coronavirus spreading on contaminated surfaces in public places is unleashing rapid development of innovative biometric products that could assist a touchless society. These surveillance technologies are opening a hornet’s nest of privacy and security concerns for citizens.

Innovation 209

Innovation New York City System Tools 209

PYMNTS

FEBRUARY 24, 2020

The one thing we all have to learn: it is not about the innovations themselves. We get very excited about our innovative capabilities, and we are extremely proud of all of our IP and patents in this area. Those innovations have illumination that there is value here beyond a great light,” said Karner.

Innovation 221

Innovation US Data Examples 221

PYMNTS

MARCH 2, 2020

The hacker exploited a misconfigured security firewall to breach the system and covered her tracks so well that Capital One did not notice the issue for three months. The cloud security space needs to completely rethink its options if such strong systems can still be breached. Traditional Cloud Security Measures Are Not up to Snuff .

Security 224

Security Fraud Google Capital 224

PYMNTS

AUGUST 23, 2019

Security and compliance are also vital components in ensuring that payments are delivered safely and without delay. Lee explained, “For example, when banks try to solve these issues individually, they only see one small piece of the puzzle.” To solve the problem, organizations need to take more of a community-based approach.”.

Compliance 192

Compliance Security Payments Community 192

Independent Banker

JULY 31, 2022

The Rockland Trust team wanted to leverage the familiarity, safety and security of their online and mobile banking solutions. That way, the user is authenticated, logged in and validated in a secure environment. For example, we’ve added video calling, co-browsing and inline translation into more than 100 languages.

Innovation 91

Innovation Community Bank Video Community 91

PYMNTS

DECEMBER 23, 2020

Ensuring that B2B payments are made swiftly and securely is likely to become more important for businesses as they digitize their operations and diversify how they buy and sell. Other aspects of the O2C process must also be innovated to match the seamlessness of the payments experience. Mastering The Technology .

Innovation 179

Innovation Operations Payments Technology 179

PYMNTS

SEPTEMBER 3, 2019

Two hundred and seventy-four years later, those words are the perfect framework for understanding what will define the next decade of innovation in payments and any ecosystem that touches it. Sometimes those innovations disrupted old models and players; other times they made them better and more efficient. The Invisible Innovators .

Innovation 223

Innovation Payments Branding Cards 223

PYMNTS

JANUARY 22, 2021

As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. Alvarez explained in a recent PYMNTS interview how effectively securing real-time transactions requires thorough contingency planning and advanced customer verification methods.

Security 141

Security Fraud Tools Customer Experience 141

PYMNTS

DECEMBER 18, 2019

PYMNTS recently spoke with Caroline Larson, Caribou Coffee’s senior director, about how the chain switched Caribou Perks from a surprise-and-delight model to a points-based system, as well as how it keeps its mobile app secure. Another innovation Caribou implemented post-release was targeted recommendations. Keeping The Cup Secure.

Mobile 130

Mobile Innovation System Security 130

PYMNTS

FEBRUARY 11, 2019

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. And many retailers are heeding the call: According to the PYMNTS Retail Innovation Readiness Index , 60 percent of health and beauty merchants are focusing on innovation. About the same share — or 60.9

Innovation 166

Innovation Retail social media Apple 166

PYMNTS

JUNE 27, 2017

He also offers advice for how to innovate in the field. Here is an excerpt of the conversation: PYMNTS: How would you define your company’s approach to innovation? PYMNTS: Where do you look for innovative ideas, and why? PYMNTS: What is the most innovative thing you’ve ever done? JB: Innovation often means taking a risk.

Innovation 145

Innovation System Mobile Trends 145

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. Below, PYMNTS rounds up the latest examples of how AP innovators pull suppliers’ accounts receivable processes into the fold.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

OCTOBER 14, 2019

Part of the problem is that money laundering controls are easier for fraudsters to anticipate than security measures for other cybercrimes. If a bank flags transactions over a certain limit, for example, a bad actor can easily avoid making transactions that surpass it. security standards from those in markets like Europe.

Strategy 109

Strategy Fraud Innovation Regulation 109

Insights on Business

MAY 23, 2019

Customer data drives innovations like artificial intelligence and blockchain solutions. But for companies that don’t master privacy and security, data can be toxic. For example, the Federal Trade Commission investigates potential privacy violations and issues penalties where necessary.

Data 163

Data Security California Regulation 163

PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). percent trust that their information is secure. Restaurant Readiness Index.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

APRIL 24, 2020

Paper checks , the biweekly pay cycle, contact-based payments — the technology has long existed to banish those antiquated ideas and replace them with a digitized variation that is faster, smoother, more accessible and more secure. And yet the anachronisms persist — or at least they did, until about a month ago. Reorienting The Marketplace.

Innovation 211

Innovation Payments Mobile Online 211

FICO

APRIL 9, 2019

The good news is that consumer-permissioned data is providing the industry a platform for further innovation. This unprecedented data access and insight is made possible through connections to financial institutions that provide secure, simple data sharing for use in countless financial applications and products.

Security 66

Security Innovation Data Customer Experience 66

PYMNTS

JUNE 1, 2020

The second] is the added security because obviously, as a bank, security is paramount, and [third], it allows for new technologies to be deployed rapidly.”. Bunq is competing with entities like Monzo and Revolut as well as more established European players such as Deutsche Bank and ING, for example.

Innovation 132

Innovation Strategy Innovation Strategies Security 132

PYMNTS

MARCH 8, 2018

Every business walks the same tightrope when it comes to processing payments: Convenience versus security. It doesn’t matter if the business is consumer-facing or serving other businesses (B2B); security is top of mind for all of them, yet adding more layers can introduce more friction, and that can scare customers away.

Innovation 112

Innovation Security Industry Fraud 112

PYMNTS

MARCH 21, 2019

Large providers, drug manufacturers and insurance firms have big innovations that are moving them away from checks. One of the big concerns with the corporations we deal with is security, and how do you know that the person getting the funds is the person who is supposed to be ultimately getting the funds,” Bloh explained.

Innovation 152

Innovation Payments Regulation System 152