PYMNTS

MARCH 13, 2020

Recent data shows that while millennial and Generation Z consumer groups certainly consider themselves to be digital shoppers — nearly 86 percent of millennials consider that to be the case, according to one recent report — large percentages of them still head to physical stores on a regular basis to shop.

Strategy 179

Strategy Millennials Retail Mobile 179

PYMNTS

JUNE 29, 2018

That bet could complicate, in a positive way, some of the general ideas out there about the preferences of millennial consumers. The integration of such tools is designed with those millennials in mind, part of the company’s effort to gain more revenue from a new generation of drivers. Winning Millennial Loyalty.

Millennials 101

Millennials social media Branding Marketing 101

PYMNTS

DECEMBER 31, 2020

When you look at the spending graphs for millennials at that time, debit was growing at twice the speed of credit, but the average order value was much lower, which correlates with the lower disposable income in the demographic at the time,” Molnar noted. The other is technological innovation. According to J.P.

Innovation 289

Innovation Payments Trends Regulation 289

PYMNTS

DECEMBER 12, 2019

The obituary for brick-and-mortar retail has been written many times. Retailers need to seize the moment when shoppers return gifts. Preparing for returns is a best practice; leveraging returns intelligence to inform product development and new customer acquisition strategies is next-practice retail.”. Consumer Trends.

Retail 131

Retail Milwaukee New York City New York 131

PYMNTS

JANUARY 16, 2020

Convenience is key in the retail sector, especially in eCommerce, where merchants with frustrating or complicated online shopping processes can easily lose customers. Avoiding such an exodus means retailers must be flexible when developing the tools consumers use to make purchases. How Millennials Are Driving BNPL Growth.

Millennials 130

Millennials Mobile Retail Branding 130

PYMNTS

JANUARY 14, 2021

More than half of consumers find it difficult to locate relevant information on their banks’ websites, for example, a problem that led many to seek assistance in physical branches. One-third are very interested in using it for learning purposes, as well.

Video 224

Video social media Millennials Data 224

PYMNTS

JANUARY 12, 2021

Housing loan applications in the European Union recovered in Q3 after a significant dip earlier in the year, for example, with banks seeing such applications rise 31 percent. This puts lenders in a sort of innovation quandary when it comes to keeping their customers satisfied. Instant Payments and the Millennial Push.

Millennials 239

Millennials Payments Lending Study 239

Perficient

FEBRUARY 18, 2021

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

DECEMBER 26, 2018

It has been a busy year in the world of mobile commerce, particularly with retail apps. Below, PYMNTS rounds up the top trends of the year and sheds light on how retailers are tapping into mobile apps to make the shopping experience more convenient and less time consuming for shoppers. Apps As Mobile Ordering Tools.

Retail 136

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PYMNTS

APRIL 24, 2017

This week we saw scientists march, the French go to the polls and a $400 high-tech juicer turned out to be an innovation on par with something that everyone already has: their hands. We laughed out loud at this one when it came out a year ago and said it was just another example of Silicon Valley groupthink. these days.

Millennials 109

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PYMNTS

JUNE 16, 2016

A lot of fuss is made over millennials and their proclivities toward things being easy. So, when it comes to something like digital banking , it’s not so much about finding what’s easy as it is about finding what service best meets millennials’ needs. Millennials to big banks: No thanks ….

Millennials 100

Millennials Mobile Digital Banking US 100

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

DECEMBER 26, 2019

But before we shut the door on 2019, it bears taking a moment to note how much the world of retail has changed in the last year, a fitting capstone on a decade that has seen retail as the American consumer commonly knew it taken to the ground and rebuilt nearly from the foundations. Lesson 1: Think Big . “We

Retail 135

Retail Branding Course Charlotte 135

PYMNTS

MAY 19, 2020

That trend was particularly pronounced among older “bridge millennials,” who on average owned six separate connected devices, not counting their phones. According to PYMNTS’ latest consumer data on the subject, 47 percent of millennials have shifted their routines online, while 45.1 percent of bridge millennials have done so.

Technology 205

Technology Millennials Retail Report 205

PYMNTS

NOVEMBER 2, 2020

Today, the “membership has its privileges” mantra is at the core of the latest face-off between the two retail behemoths vying for an increasing portion of consumer spend: Walmart and Amazon. consumer seems happy to test the waters — and none more so than the coveted bridge millennials. But these results also suggest that the U.S.

Millennials 246

Millennials Retail Online Report 246

PYMNTS

DECEMBER 30, 2020

Another 33 believe D2C retailers have better deals on their websites, while 33 percent say it’s easier to see all of a brand’s offerings on one site: Even better, from the brands’ point of view, is that the consumers most interested in D2C are typically younger, better educated and wealthier than those with less interest in the concept.

Branding 257

Branding Millennials Retail social media 257

PYMNTS

SEPTEMBER 10, 2019

For example, Stripe charges 1.5 JPMorgan’s strong Q2 performance can be credited to a growing millennial customer base and continued digital innovation. Other digital projects have included the introduction of services such as e Gifting on its Chase app, which now offers gift cards from over 60 retailers.

Millennials 194

Millennials cryptocurrency Cards Payments 194

Perficient

JANUARY 12, 2021

Forrester noted that 53% of the US retail industry planned investment in AR in 2020 because they know it assists consumers in making purchase decisions. For example, I was recently shopping for footstools for my porch but had difficulty deciding which to buy based on how they would look with my previously purchased chair.

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

JANUARY 22, 2020

But direct-to-consumer (DTC) retail is undergoing some significant changes, which could help strengthen DTC activities for years to come. Personalization is among the trends gaining fuel in the DTC world, reflecting larger changes in the retail world. A recent example comes from the world of hair care, where consumers spend some $87.9

Los Angeles 131

Los Angeles Analytics Retail Survey 131

PYMNTS

DECEMBER 31, 2019

Might the coming year be marked by innovation at the point of sale (POS)? With merchants ready and advertising contactless payment availability, it might not be far-fetched to assume that consumers will start to explore the available use cases surrounding such payments — in retail, mass transit and beyond. Here Come The Millennials.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

MARCH 19, 2018

Some people lease cars, for example, so they’re not stuck with one vehicle for many years. The Market and Millennials. Eleven James may also appeal to millennials, who don’t have that ownership mentality. This has significantly reshaped the world of retail and will continue to do so. The Perfect Fit. The Road Ahead.

Millennials 146

Millennials social media Retail Maine 146

PYMNTS

OCTOBER 1, 2019

In another example of tech ownership (paving the way for contactless payments), just under one-third of consumers, 31 percent, own voice-activated devices, up from 27 percent last year. In paying for their retail purchases online and in store, in terms of the overall respondent pool, 9.6 percent of the bridge millennials and 42.2

Millennials 140

Millennials Payments Study Groups 140

PYMNTS

JUNE 16, 2016

It’s no wonder why retailers love gift cards – they are known to drive foot traffic, increase revenue, boost their customer base and complement retention efforts. But as consumers continue to move toward a digital option for their gift card needs, could a retailer’s dream turn into an actual nightmare?

Retail 100

Retail Cards Fraud Data 100

PYMNTS

DECEMBER 4, 2018

Take, for example, Uber’s recently announced four-tier loyalty program tied to Uber POOL and Uber Eats, which will eventually extend to bikes and scooters. As depicted over the summer in our Innovation Readiness Playbook , FIs are focusing efforts across digital wallets, P2P payments and, of course, loyalty programs.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

AUGUST 9, 2019

Make room for more contextual commerce and more retail innovation in the travel sector. That’s the view from one of Google’s latest retail-associated launches, an airfare insight and travel recommendations offering. The travel industry also is the site of recent retail-oriented innovation. Contextual Commerce.

Google 144

Google New York social media Retail 144

PYMNTS

OCTOBER 20, 2020

In the Great Reopening: Shifting Preferences edition, for example, we discovered the Digital Shifters —four consumer personas forged by the COVID-19 episode — and what’s likely to be their lasting impact on spending, and the near-term prospects of a true economic recovery. At least in 2020, we know where people are shopping.

Maine 221

Maine Retail Branding Study 221

PYMNTS

MAY 18, 2020

Stretch back through the decades and you’ll find any number of examples — Henry Ford’s mass-produced autos, and more recently the internet and mobile phones. percent of the 12,000 consumers we studied say that they are shifting the retail spend once done in physical stores, to digital channels. Retail Done in Bits and Bytes.

Online 183

Online Retail Millennials Study 183

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

OCTOBER 7, 2020

Gucci is raising the bar not only for the fashion industry, but for all companies by continuously innovating to make its business more sustainable,” said Julie Wainwright, founder and CEO of The RealReal. For example, high-value jewelry sales grew 22x more than low-value, while high-value handbag sales grew 2.4x more than low-value.

Branding 203

Branding Millennials California Data 203

PYMNTS

SEPTEMBER 16, 2019

And so a sheepherding innovation – and new vocabulary word – was born. Retailers scour social media to find influencers and designer bellwethers to turn trends into sales. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade.

Millennials 222

Millennials Study Course Trends 222

Accenture

NOVEMBER 28, 2017

Customers will, for example, be able to share access to their financial data with non-bank third parties, which could provide customers with new, innovative services using their customer data. In contrast, for example, retail companies seem to be actively grasping the upcoming opportunities. Explore the results.

Study 150

Study Millennials Examples Data 150

PYMNTS

MARCH 25, 2020

They form the foundation of an innovative, subscription-based model that has shipped over 15 million projects, with the goal of encouraging children to not only interact with their parents and families, but also to develop their creative confidence. In addition to kids, KiwiCo also offers products to engage adults, such as the Eureka crate.

Retail 112

Retail social media Millennials California 112

PYMNTS

NOVEMBER 5, 2019

Luxury fashion resale platforms are gaining traction as they focus on sustainability and partnerships, with The RealReal ’s third-quarter earnings serving as the latest example of growth in the space. Retail Partnerships. In addition to Madewell, other retailers have collaborated with thredUP.

Millennials 101

Millennials Retail Exercises Branding 101

PYMNTS

MAY 17, 2016

One would expect that a event called the Retail Innovation Conference (RIC) would be a veritable brainstorm of big ideas as to how to improve the woeful retail space in the U.S.: As Retail Dive found in its experience at RIC, many analysts believe that somehow — and fairly recently — retail has lost its way in that regard.

Retail 100

Retail Conference New York City Innovation 100

PYMNTS

MAY 30, 2016

If brick-and-mortar merchants can claim anything sacred from the total encroachment of online retail on its turf, it’s the highest echelon of uber-luxurious commerce. The first pieces of evidence come from recent earnings reports from two of the biggest tentpoles in the dollar retail category: Dollar General and Dollar Tree.

Online 100

Online Retail Branding National 100

PYMNTS

FEBRUARY 6, 2020

The retail angle (outside of Nike’s own stores) is that the company is betting consumers will be attracted to environmentally friendly products, regardless of whether they have a “swoosh” or not. “The 6), marking his first television interview since taking the helm at the retailer last month. “It Of those, 12.4

Millennials 152

Millennials Miami Retail Examples 152

PYMNTS

JULY 25, 2019

In an interview with PYMNTS, Deirdre Ives, CEO and managing director at Wirecard North America, noted that when it comes to innovation, issuers face challenges in meeting the needs and expectations of a diverse populace of users spanning borders and cultures. market as an example of the co-existence and collision of cash and digital payments.

Payments 189

Payments Innovation Examples FDIC 189