PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). Buy Now Pay Later: Millennials And The Shifting Dynamics Of Online Credit.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

APRIL 13, 2020

There has been similar growth in mobile disbursement interest in the business-to-business (B2B) space as well, especially as more millennial and Gen Z workers join firms’ staff. Millennials are among the top financial app users: 94 percent of surveyed millennials use P2P apps like Venmo and Zelle.

Mobile 232

Mobile Innovation Millennials Payments 232

PYMNTS

NOVEMBER 27, 2019

In addressing the innovation gap that exists between credit unions and their larger financial institution (FI) brethren, credit unions (CUs) may be perceived to be at a disadvantage, at least when it comes to dollars. That’s especially true as millennials come up through the ranks, and are both comfortable and confident in using technology.

Innovation 215

Innovation Millennials Technology Examples 215

PYMNTS

JUNE 24, 2019

Retailers are getting smarter about artificial intelligence (AI), and the latest example of that innovative effort comes from Walmart. Take Adidas as another example of that trend. In one specific example, the cameras can even determine the ripeness of bananas.

Retail 184

Retail Innovation Examples Online 184

PYMNTS

JUNE 29, 2018

That bet could complicate, in a positive way, some of the general ideas out there about the preferences of millennial consumers. The integration of such tools is designed with those millennials in mind, part of the company’s effort to gain more revenue from a new generation of drivers. Winning Millennial Loyalty.

Millennials 101

Millennials social media Branding Marketing 101

South State Correspondent

OCTOBER 11, 2016

If you are designing a product to attract a Millennial, for example, you draw up a customer persona for your down-the-middle 29-year old, college educated, city dweller and try to figure out what he or she wants in a bank product.

Millennials 150

Millennials Innovation Examples 150

PYMNTS

MARCH 4, 2017

Millennials as a generation are probably the most speculated and talked-about generation in human history. More seriously, millennials are increasingly viewed as a generation a bit in peril. Millennials Bowl. As it turns out, millennials love sriracha, yoga pants, Netflix, chilling, Snapchat and bowling. There are 75.4

Millennials 100

Millennials Mobile social media US 100

PYMNTS

JUNE 21, 2018

The old model of opening a retail store with merchandise as a main focus of the space may not appeal to today’s consumers – millennials in particular. The Neighborhood Goods store slated to open this fall in Plano, Texas, for example, will have a bar and restaurant in the center of its space.

Millennials 109

Millennials Fort Worth Los Angeles San Francisco 109

PYMNTS

DECEMBER 31, 2020

When you look at the spending graphs for millennials at that time, debit was growing at twice the speed of credit, but the average order value was much lower, which correlates with the lower disposable income in the demographic at the time,” Molnar noted. The other is technological innovation. According to J.P.

Innovation 289

Innovation Payments Trends Regulation 289

PYMNTS

JULY 13, 2018

It has made the millennial generation of women — either entering or settling into their prime spending years — something of a unique class of citizens when it comes to financial services. Millennial women are evolving into very [a] different relationship with money,” said Reilly. I think we are at a tipping point.

Millennials 111

Millennials Tools Connecticut Study 111

PYMNTS

JANUARY 12, 2021

Housing loan applications in the European Union recovered in Q3 after a significant dip earlier in the year, for example, with banks seeing such applications rise 31 percent. This puts lenders in a sort of innovation quandary when it comes to keeping their customers satisfied. Instant Payments and the Millennial Push.

Millennials 239

Millennials Payments Lending Study 239

PYMNTS

OCTOBER 18, 2017

Innovation is oxygen in payments. For financial services firms, innovation is spurring speed, killing friction and fostering loyalty among customers. That, itself, begs the question: What is innovation, really? explained there is wide variation in the definition of innovation.

Innovation 140

Innovation Compliance Community Bank Strategy 140

PYMNTS

JANUARY 14, 2021

More than half of consumers find it difficult to locate relevant information on their banks’ websites, for example, a problem that led many to seek assistance in physical branches. This means consumers are turning more to digital tools, but unlocking and embracing the potential benefits of these tools has not been easy.

Video 224

Video social media Millennials Data 224

Banking 2020

FEBRUARY 20, 2015

Millennials likely to embrace nontraditional services: According to a recent survey conducted for FICO, millennials (aged 18-34) are more likely to use nontraditional services like Apple Pay or Google Wallet, proving that banking alternatives have the potential to grow rapidly if properly designed and executed.

Millennials 40

Millennials Innovation Mobile Samsung 40

PYMNTS

JUNE 8, 2016

In a payments landscape that is ever-changing and rapidly growing, having a focus on innovation that takes that same approach is significant. As Peter Read , President of Peoples Card Services , recently pointed out to PYMNTS, needs are never static, and neither should the payments innovation aimed at addressing them.

Innovation 100

Innovation Millennials Cards Fintech 100

Perficient

FEBRUARY 18, 2021

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

SEPTEMBER 23, 2017

For all the plaudits disruptive innovation gets, it is easy to overlook how hard it is to achieve. While it’s an exaggeration to say there is nothing new under the sun, it’s actually not that big of an exaggeration in the innovations realm. But, sometimes, the innovation just really whiffs. The iPhone 8 springs to mind.

Innovation 102

Innovation Millennials social media Trends 102

PYMNTS

APRIL 24, 2017

This week we saw scientists march, the French go to the polls and a $400 high-tech juicer turned out to be an innovation on par with something that everyone already has: their hands. We laughed out loud at this one when it came out a year ago and said it was just another example of Silicon Valley groupthink.

Millennials 109

Millennials Cards New York Branding 109

PYMNTS

JANUARY 16, 2020

Millennials have matured financially, but many remain wary of using traditional credit to buy even routine or small-ticket items. How Millennials Are Driving BNPL Growth. Verishop targets consumers aged 25 to 45, a demographic that encompasses older millennials with more disposable income and the youngest of Generation X.

Millennials 130

Millennials Mobile Retail Branding 130

PYMNTS

JUNE 16, 2016

A lot of fuss is made over millennials and their proclivities toward things being easy. So, when it comes to something like digital banking , it’s not so much about finding what’s easy as it is about finding what service best meets millennials’ needs. Millennials to big banks: No thanks ….

Millennials 100

Millennials Mobile Digital Banking US 100

PYMNTS

MARCH 13, 2020

Recent data shows that while millennial and Generation Z consumer groups certainly consider themselves to be digital shoppers — nearly 86 percent of millennials consider that to be the case, according to one recent report — large percentages of them still head to physical stores on a regular basis to shop.

Strategy 179

Strategy Millennials Retail Mobile 179

Insights on Business

FEBRUARY 13, 2019

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. For example, there are teams focusing on: Onboarding and Enchantment. Protection (Security). Social-based marketing.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

MARCH 8, 2018

Dorchester said the pace of payments and security innovation has picked up significantly over the past five years — and that’s a good thing, as it generates new options for businesses to leverage the best of both worlds. Au contraire, said Dorchester: The current pace of innovation is the best thing that’s happened in payments for decades.

Innovation 112

Innovation Security Industry Fraud 112

PYMNTS

JANUARY 2, 2020

Looking at modern consumers, particularly millennials, the push is toward increased digital intermediation in their financial relationships. Building What’s Next .

Innovation 142

Innovation Digital Strategies Strategy Trends 142

PYMNTS

JUNE 9, 2017

In an interview with PYMNTs after a webinar by the pair titled, “Financial Services Innovation — The Risk of New vs. Nothing,” John Epperson, principal at Crowe Horwath LLP, and Jason Henrichs, managing director at FinTech Forge , discussed the challenges and rewards of embracing change, even as firms are mindful of what works.

Innovation 109

Innovation Compliance Technology Data 109

PYMNTS

DECEMBER 22, 2016

In an interview with Karim Ahmad, TSYS executive vice president of global product and innovation, PYMNTS’ Karen Webster delved into the very nature of change, marking what once might have been a staid industry. I’m a pretty prosaic guy when it comes to … innovation,” said Ahmad.

Innovation 100

Innovation Payments Regulation Industry 100

PYMNTS

JANUARY 14, 2020

At this point in time, two influential groups – western millennials and Chinese tourists – are having far-reaching impacts on how brands and destinations cater to top travelers. Travel players on the leading edge are vying to stay there through payments innovation. Millennials will spend an estimated $1.4 Trillion Vacation.

Meeting 141

Meeting Millennials Branding Mobile 141

PYMNTS

SEPTEMBER 18, 2018

And in lending, with the financial crisis in the rearview mirror, a decade on, invention – okay, innovation – has become a hallmark, at least in some corners. A survey by the Forum found that about 45 percent of overall respondents – but just 28 percent of millennials – agree with the statement that banks are fair and honest.

Lending 148

Lending Innovation Fintech Cards 148

PYMNTS

OCTOBER 7, 2020

Gucci is raising the bar not only for the fashion industry, but for all companies by continuously innovating to make its business more sustainable,” said Julie Wainwright, founder and CEO of The RealReal. For example, high-value jewelry sales grew 22x more than low-value, while high-value handbag sales grew 2.4x more than low-value.

Branding 203

Branding Millennials California Data 203

PYMNTS

SEPTEMBER 18, 2018

Generation Y (more commonly known as millennials) and Generation Z (those born between the mid-’90s and mid-2000s) have already made major inroads in the labor market. The Pew Research Center found millennials are already the largest generation group in the U.S.

Millennials 138

Millennials Management Technology Innovation 138

PYMNTS

OCTOBER 1, 2019

In another example of tech ownership (paving the way for contactless payments), just under one-third of consumers, 31 percent, own voice-activated devices, up from 27 percent last year. percent of the bridge millennials and 42.2 percent of bridge millennials were interested, up from 35.4 percent of bridge millennials.

Millennials 140

Millennials Payments Study Groups 140

PYMNTS

SEPTEMBER 16, 2019

And so a sheepherding innovation – and new vocabulary word – was born. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. Analysts pinpoint certain companies as bellwethers for the performance of a sector.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

SEPTEMBER 10, 2019

For example, Stripe charges 1.5 JPMorgan’s strong Q2 performance can be credited to a growing millennial customer base and continued digital innovation. FinTech competitors like Stripe and Square charge an additional fee to receive payments faster than one to two business days. percent for instant payments.

Millennials 194

Millennials cryptocurrency Cards Payments 194

William Mills

APRIL 5, 2016

I served as the moderator for a core API panel that discussed the macro trends of the industry and the innovation risk from non-bank FinTech startups. For innovations to move quickly, we need systems that communicate better with each other and companies willing to work together. Millennials make up 80 million people in the U.S.

Millennials 40

Millennials Meeting Trends Florida 40

Perficient

JANUARY 12, 2021

Gartner also reports that 30% of Gen Z and Millennial shoppers wish that online shipping experiences would incorporate AR/VR features, though less than one-fifth of analyzed brands have integrated them. In 2019, Gartner projected that over 100 million customers would be shopping with AR in 2020. So, is this the year of AR breakthrough?

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

OCTOBER 3, 2019

percent of the former falling into the millennial age group and 35.5 percent being bridge millennials. Millennials are also most likely to fit into the infrequent traveler profile, though to a lesser extent. percent), followed by millennials (30.8 percent taking more than one vacation during the same time frame.

Millennials 109

Millennials Innovation Groups Payments 109

Abrigo

OCTOBER 21, 2019

Does your financial institution support a culture of innovation and an environment that welcomes new technology? To further cultivate an innovative mindset at your institution, your bank or credit union may look to add new talent – younger talent, in particular.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218