2014

article thumbnail

How Citizens Bank of Edmond Amplifies Their Brand And Creates A Strong Culture

South State Correspondent

'If you ever doubted the power of a CEO, consider Jill Castilla, CEO of Citizens Bank of Edmond. Taking over at the start oft his year, she has been quick to change the culture. While the Bank is well regarded for its use in social media, the bigger story here is how a CEO can create an environment of innovation, risk taking and fun.

Branding 416
article thumbnail

Top mistakes accountants are making with existing clients

Abrigo

'Singer-songwriter Joni Mitchell was referring to environmental impacts when she sang, “Don’t it always seem to go/That you don’t know what you’ve got/Till it’s gone” in "Big Yellow Taxi." But chances are, many accountants have the same thought after a client leaves the practice – especially someone who was with the firm for several years.

Taxes 284
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

ICBA “Going Postal”

Finer Points

'I’m all for outside-the-box thinking. Fresh ideas and brainstorming are as important in community banking as they are in any other business. But sometimes an idea comes along that is so bad—so half-baked and ill-considered—that it should be politely heard…and then squashed outright before it has a chance to gain any traction. In case you […].

article thumbnail

The Challenges of the New Neo Bank

Celent Banking

'Since the launch of neo-banks like Moven , Simple , and GoBank , financial institutions in the US have been avidly monitoring their popularity. Some have written them off as non-starters; others have praised them as disruptors. In recent months, however, the neo-bank model has hit a few stumbling blocks that call into question the promise of the digital-only model, and gives credence to the sceptics.

article thumbnail

The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

article thumbnail

Tim’s Online Banking/Mobile Banking Franken-Banking Product

Gonzobanker

'Gonzo bankers, I get asked who has the best online banking/mobile banking offering a lot. I mean, a lot. Banks and credit unions, struggling with numerous challenges around remote delivery (banking online, mobile banking, mobile remote deposit capture (mRDC), bill pay, etc.), want to know which vendor has the best offering. The trouble is, there is no easy answer to that question when so much of the answer is dependent on the institution’s strategy. .

Online 154

More Trending

article thumbnail

Now You're Speaking My Language!

SWBC's LenderHub

'When coaching our financial institution clients on how to sell SWBC’s products (like GAP, MMP, credit life insurance, etc.), our training team encourages participants to provide ongoing feedback. We want to know if the tactics and messaging we taught them worked in a real-life sales situation—and, more importantly, we want to know if they didn’t work.

Training 144
article thumbnail

Five Bank Marketing Leadership Takeaways from the ABA School of Bank Marketing Management

Jeff For Banks

'Lance Kessler introduced a new subject to the ABA School of Bank Marketing Management (SBMM) this week. Marketing Leadership. A few months ago, he asked me and two other marketing experts to be on a panel for the class. I rejected the moniker "marketing expert". I may be an expert on a couple of topics, but marketing is not one of them. But I applaud Lance and the school for putting a finance and strategy wonk on the panel to get some outside perspectives on how the marketing function can be a

article thumbnail

The Future of Patient Payments in Healthcare

Jack Henry

'Author: Mark Messick, MMessick@profitstars.com. While on vacation recently, I had a moment to reflect on my benefit elections for the upcoming year. For the last several years, we’ve chosen to elect a high deductible plan and put money into an HSA each pay period. It has helped us control costs, but we’ve also been lucky. Lucky that we’ve had no major medical issues or expenses that would have depleted the HSA and left us with a big bill.

Payments 117
article thumbnail

Predicting the Future? Digital Banking in 2015

Banking 2020

'As 2014 comes to an end, we’ve been reviewing the trends, articles and news that kept us talking this past year and started thinking about what will come in 2015. As readers, you indicated your interest in this year’s top trends on the site including financial regulations on marijuana , banking profitability , online-only banks and the mobile banking revolution.

article thumbnail

Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

article thumbnail

Why the Facebook of Banking won’t own a charter

Banking 4 Tomorrow

'2014 was the biggest year in FinTech by far with billions being invested globally, which is to be expected in a global growth sector. But how much was invested globally in FinTech this year? It depends on how you classify FinTech. StrategyEye estimated that there was $2.8Bn raised in 2014 via venture capital investments in […].

article thumbnail

This Credit Union and Banker Amazed Us

South State Correspondent

'If you are looking for examples of how banks have to change, stop by Grow Financial Federal Credit Union the next time you are in Tampa and see Natalia Spratlen. Grow Financial FCU presents a nice, open small footprint branch space and creates an environment of high productivity. That is not unusual these days as lots of banks are now redesigning their branches.

Tampa 371
article thumbnail

How to become a Digital Bank

ABA Community Banking

'Book Review: Handbook suits both Digital Aliens and Digital Natives Management Lines of Business Technology Core Systems Vendor Management Blogs Books for Bankers.

Handbook 100
article thumbnail

Millennials Are the Future for Community Banks

Finer Points

'Forget what you think you know about Generation Y. The nation’s millennials—the biggest and most diverse generation of customers in our nation’s history—account for more than $1 trillion in annual purchasing power. And according to ICBA’s recently released 2014 American Millennials and Banking Study, this generation represents a major opportunity for community banks.

article thumbnail

Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

article thumbnail

Wearable devices and the future of authentication

Celent Banking

'There is a lot of hype around wearables (smartwatches, fitness bands, etc.) and they may have all kinds of interesting potential. This potential, particularly for banking is still to be determined. However, I believe that there is a great opportunity for certain wearable devices to provide strong authentication and enhance the user experience ( see this blog entry ).

article thumbnail

Apple Pay from the Front Lines

Gonzobanker

'It’s been a good three weeks since the new iPhone 6 arrived in the mail. It was a bittersweet moment as I had regretfully given up my iPhone 4S, primarily out of the geeky obsession that it was rumored to be the last product in which Steve Jobs was able to oversee development from start to finish. True or not, it led me to keep that phone much longer than my Samsung-loving family could bear.

Apple 129
article thumbnail

CFPB to host research conference on consumer finance

CFPB Monitor

'Barbara S. Mishkin The CFPB has announced that it plans to host its first “Research on Consumer Finance” conference in Washington, D.C. on May 7-8, 2015. The announcement includes a call for research papers to be submitted by January 16, 2015. The CFPB seeks complete papers or detailed abstracts that include preliminary results dealing with “the ways consumers and households make decisions about borrowing, saving, and financial risk-taking; how various forms of credit (mortga

article thumbnail

The Top 6 Customer Services Mistakes You Make Time and Time Again

SWBC's LenderHub

'We''ve all been a customer at some point, and, unfortunately, we''ve probably all been subjected to horrible customer service. We also all know that word-of-mouth is a powerful tool. You''ve probably heard about a new product or restaurant and immediately asked around to see what others thought. This happens in our line of business as well.

Tools 135
article thumbnail

2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

article thumbnail

Bankers Tell Me Their Top Industry Game Changers

Jeff For Banks

'This week I did my annual tour of the West, teaching Bank Profitability in the Executive Development Program for the Washington, Oregon, and Utah Bankers'' Associations. As part of the day-long curriculum, we discuss industry trends. And since I have dozens of next generation leaders in the class, I ask them, what is the next game-changing trend in our industry?

Industry 116
article thumbnail

Pricing Strategy Segmentation and its Impact on Portfolio Profitability

Jack Henry

'Author: Jon Kozlowski, jkozlowski@profitstars.com. The existence of an “80/20 rule” is an accepted notion in most industries; banking is no exception. Conceptually it is easy to grasp that some customers may be more profitable than others, mainly due to their higher volume. And this is indeed true. What is not well-understood is just how true this is.

Strategy 112
article thumbnail

Your Eyes are the Window to… Your Bank? Q&A with EyeVerify

Banking 2020

'After first hearing about EyeVerify at Finovate Spring earlier this year, where the company won best of show, we were intrigued. If you haven’t already heard of them, EyeVerify developed mobile authentication technology they call Eyeprint ID, that replaces traditional passwords with the uniqueness of the human eye, or your “eyeprint.” Recently we chatted with Chris Barnett, EVP of Global Sales & Marketing, EyeVerify , to learn a bit more about their new biometric for ba

System 101
article thumbnail

Why Ebola might finally kill cash

Banking 4 Tomorrow

'The Fear Factor on Ebola is over the top right now. We are spending countless hours in the media analyzing footage of health workers, figuring out how a nurse in Texas contracted the disease despite strict quarantine procedures, and debating over whether to travel on aircraft. In all of this though, the transmission methods of […].

Texas 104
article thumbnail

Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

article thumbnail

Once Upon A Time: How An Examiner’s Enlightened Words Turned This Bank Around

South State Correspondent

'Once upon a time there was a bank that was close to failure. It used to be a great bank with branches filled with vibrant customers and earnings as thick as Kansas soil. However, over time customers moved on and the staff started to feel that they had little to offer compared to the largest of banks. This was a bank that was dying a slow death.

Kansas 294
article thumbnail

10 cyberthreats to watch in 2015

ABA Community Banking

'Don’t fight the last war. Booz Allen says third-party, wireless, alternative payments risks all to expand Technology Risk Management Cyberfraud/ID Theft.

article thumbnail

Too-Big-To-Jail Talk is Cheap

Finer Points

'Here in Washington, I hear a lot of talk. People will say just about anything and claim it’s the truth, no matter what the record shows. Well, I’m from the Show-Me State, where actions speak louder than words. U.S. Attorney General Eric Holder recently said that there is no such thing as too-big-to-jail. In a […].

article thumbnail

Banks vs Fin-Tech Start-Ups and the Digital Transformation Race

Celent Banking

'The digital transformation in financial services is about the move from the physical to the virtual world, from person-to-person interaction toward person-to-machine or machine-to-machine. It is Celent’s view that Integrating and coordinating among disparate and siloed delivery channels will be critical to satisfying ever-increasing customer expectations.

article thumbnail

Need Curated Pre-foreclosure Lists to Generate New Real Estate Leads? Trellis Has the Data!

Trellis is a state trial court research and analytics platform that provides Real Estate Professionals (Buyers, Foreclosure, Loan Modification, etc.) with LEADS on Pre-Foreclosures, Lis Pendes, Distressed Assets and more — to help uncover **new** opportunities and grow their business. The process is quick and easy — and all in real time. Trellis will supply you with a link to the relevant dockets, a Leads sheet and access to its UI where applicable.