Thu.Oct 07, 2021

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How banks can break the cycle of IT transformation fatigue

Accenture

For many middle market banks, IT transformation is constant. Ever since the Agile Manifesto 20 years ago, it’s like we’ve been in a race that never reaches the finish line. Banks implement agile teams. They invest to become more digital. They scale their transformation. Finally, they are closer than ever to enterprise agility. Or so…. The post How banks can break the cycle of IT transformation fatigue appeared first on Accenture Banking Blog.

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The CFPB Regulation F Requirements Take Effect in Less Than 60 Days – What’s Your Plan?

Perficient

In less than 60 days, the CFPB Regulation F requirements take effect. In simple terms, it means collectors can: Make seven call attempts within a seven-day period. Make one call within a week of speaking with the “right party.”. Strategies must be altered, and creating sequencing that supports your delinquency goals and loss forecast can be challenging.

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How to integrate M&A into the cloud effectively

Accenture

In Accenture’s recent report, Merging M&A and cloud journeys, we highlight how technology “is a cornerstone of the long-term blueprint for any merger or acquisition.” That’s important to note since in the last year, the financial services industry has witnessed significant activity in M&A. And we expect this to continue. Many organizations are turning to….

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How to Decide Whether to Build or Buy CECL Model Software

Abrigo

Should Institutions Build or Buy a CECL Solution? Regardless of whether financial institutions choose to stay in-house or outsource their CECL solution, they have four important considerations to make. You might also like this bundle of whitepapers on how to prepare for CECL. Download. Takeaway 1 Institutions complying with CECL in 2023 must make their build or buy decision quickly.

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Elevating Accounting Practices: The Power of Outsourcing and Automation in the Digital Age

Speaker: Nancy Wu, Head of Sales and Customer Success at SkyStem

Join us for an enlightening webinar as we delve into the transformative realm of modern accounting practices. In today's digital age, the convergence of outsourcing and automation has revolutionized how businesses manage their financial operations. In this webinar we will explore the synergistic potential of these two strategies to streamline processes, enhance accuracy, save cost and drive strategic decision-making.

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How the 6 Steps of Ecosystem Management Can Drive Revenue and Loan Growth

Jack Henry

The events of the past year have reinforced the notion that healthy loan portfolios feed much more than the financial institution and its shareholders. They feed the communities served by those institutions. They nurture the nationwide economy. Most importantly, they help form the conditions that ensure future economic growth.

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BNPL poised to ‘steal growth, elevate customer experience’ from credit cards

BankInovation

Credit cards could lose ground to buy now pay later (BNPL) service providers, which have a promising future with multiple potential growth paths. Those were the key takeaways from a BNPL session at Future of Fintech conference on Wednesday in New York that was presented by market intelligence firm CB Insights. "We believe that buy […].

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Why FICO Is a Great Place to Work for Women (and Others!)

FICO

At a time when the lack of diversity in many fields is making headlines, FICO has some great news to share. This year we have received two awards that recognize our focus on making FICO a fair and empowering employer. FICO has been named among America's Best Employers for Women by Forbes magazine in the Software & Services category. In addition, FICO India has been selected as winner in the category of “Excellence in (Women) Diversity and Inclusion” by India’s Bangalore Chambers of Industry an

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Machine learning is key to solving the financial services data conundrum

BankInovation

Financial institutions possess petabytes of data that can provide insights to identify new sources of revenue, attract and retain customers, and reduce risk. Yet according to IDC research, 87% of chief data officers across the financial services industry cite difficulty with data availability, accessibility and quality within their organizations. Coupled with this, end users and […].

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NatWest faces £340m fine after admitting ‘money-laundering’ failings

TheGuardian

Bank pleads guilty to failing to properly monitor £365m deposited into account of Bradford jeweller NatWest faces a fine of up to £340m after admitting three counts of failing to properly monitor £365m deposited into the account of a Bradford jeweller. It is the first time a financial institution has faced criminal prosecution under anti-money laundering laws in the UK.

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Listen: The latest CX trend in digital banking is on-screen voice

BankInovation

The latest trend in digital banking customer experience is adding on-screen voice, which allows customers to switch from chat or other self-serve experiences to speaking with a person within a mobile app or digital banking site. In this week’s episode of “The Buzz” podcast, Dan Michaeli, CEO and co-founder of customer service platform Glia, tells […].

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FTC looks to Section 5 penalty offense authority in sending notices to for-profit schools that outline practices found to be unfair or deceptive

CFPB Monitor

The FTC announced yesterday that it has sent a “ Notice of Penalty Offenses ” to 70 for-profit higher education institutions that outlines a number of practices that the FTC has previously found to be unfair or deceptive. The seven practices outlined in the Notice generally relate to claims made by schools about their graduates’ job and earnings prospects.

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KYC and customer service: It’s all about keeping PACE

BankInovation

Years ago our industry adopted the ‘Know Your Customer’ (KYC) guidelines to verify identity, assess risk and prevent fraud. This straightforward concept has helped many financial institutions dramatically cut identity theft, money laundering and other forms of suspicious behavior. Can KYC help beyond identity verification? Customers today have come to expect a high-touch, personalized experience. […].

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California enacts new requirements for automatic subscription renewals; Ballard Spahr to hold Oct. 19 webinar on subscription services

CFPB Monitor

On October 4, California Governor Gavin Newsom signed into law amendments to California’s existing law on automatic subscription renewals. The law applies to all businesses that make automatic renewal or continuous services offers to California consumers. The amendments are effective July 1, 2022. The amendments include new notice requirements that apply: when a consumer accepts a free gift or trial lasting more than 31 days that was included in an automatic renewal or continuous service offer

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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How to Get Off the Hot Rate Ferris Wheel

Jeff For Banks

I recently spoke at the DCI Annual Users Conference and the ABA Bank Marketing Conference about, among other things, how bankers can get off the the "hot rate" kick. I can think of no reason why a bank would claim the mantel of brand leadership if they must routinely price up deposits or reduce loan yields or structures to get new customers. As part of the presentations, I had an audience participation segment where attendees suggested how to get off the hot rate addiction and I promised to publ

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This week’s podcast: Preparing for the end of COVID-19-related hardship assistance programs

CFPB Monitor

We look at the issues creditors and debt collectors should be considering in preparation for the surge in delinquencies that is expected to occur once consumers are required to fully resume making payments that had been suspended or reduced during the pandemic, including: operational and compliance considerations arising from increased delinquencies, likely sources of regulatory scrutiny, and potential compliance issues that could cause a regulator to initiate enforcement.

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Is Evergrande the new Lehman brothers?

The Banker

Many are wondering if the world is facing a rerun of the 2007–2009 global financial crisis, as China’s Evergrande teeters on the brink of collapse. The answer is probably not, but the implications for China’s economy are profound.

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Google abandons Plex banking play | Microsoft rolls out financial services cloud | Deutsche Boerse launches blockchain based post-trade platform

Bussman Advisory

FinTech Ecosystem Insights by Bussmann Advisory is our weekly newsletter with over 40’000 subscribers across different social media channels, summarizing relevant news and reports related to ecosystems around disruptive technologies, highlighting key updates from the industry as well as our portfolio companies: Google abandons Plex banking play Microsoft rolls out financial services cloud Deutsche Boerse launches blockchain based post-trade platform.

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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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Popular turns 128 years old.

PopularBank

Popular Bank Chief Operating Officer Manuel Chinea reflects on Popular today. Popular celebrated turning 128 years old on October 5, 2021. While so much has changed, what remains the same is that we are more committed than ever to providing exceptional service to our customers and communities. We, our customers and communities have faced our fair share of uncertainty over the last 12 months, and as a team, Popular has demonstrated that what defines us to our core is that we never lose sight of w

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SEC Signals Reflect Administration’s Climate Change Concerns

ABA Community Banking

As the SEC considers comments from its recent request for information on climate change disclosures, the Office of Corporation Finance has published a model comment letter consisting of comments that recently have been sent to various SEC registrants related to climate change. The post SEC Signals Reflect Administration’s Climate Change Concerns appeared first on ABA Banking Journal.

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Brazil could adopt Bitcoin as legal tender

The Paypers

Brazil’s Federal Deputy Aureo Ribeiro has revealed that Brazilians could soon be able to buy consumer goods and services using Bitcoin.

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Bank of America using VR to prep for difficult customer interactions

American Banker

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

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The Paypers launches the Open Banking Report 2021

The Paypers

The Paypers introduces the release of the Open Banking Report 2021 , which showcases the evolution of Open Banking and the new business & monetisation models and key uses cases, as it inches closer to Open Finance and Open Data Economy

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Citizens joins list of banks helping customers avoid overdraft fees

American Banker

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United Airlines to introduce inflight PayPal QR code payment option

The Paypers

United Airlines has teamed with digital payments company PayPal to introduce QR codes as inflight payment option.

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Digital Banking Disruption Has Only Just Begun

The Financial Brand

Financial institutions that plan in anticipation of ongoing disruption will be better prepared for future challenges and competitive opportunities. The post Digital Banking Disruption Has Only Just Begun appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.