SWBC's LenderHub

SEPTEMBER 13, 2021

We’ve all heard the term user experience (UX) a lot in recent years, but what does UX actually mean for financial institutions and their digital payments platforms ? In this blog post, we’ll let you know why UX design should be a vital part of your digital strategy.

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BankInovation

SEPTEMBER 8, 2022

We’ve all heard the term user experience (UX) a lot in recent years, but what does UX actually mean for financial institutions and their digital payments platforms? In this article, we’ll let you know why UX design should be a vital part of your digital strategy.

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UX User Experience Digital Strategies Payments 52

Perficient

OCTOBER 29, 2020

Sure, users could watch quick bites at home in lockdown but with uncertain job prospects and large flat screens already beaming Netflix non-stop, few were willing to pay for a new service that suddenly seemed both redundant and out-of-step with the new normal. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

Gonzobanker

MARCH 28, 2024

As the industry’s big tech companies go toe to toe with best-of-breed digital solutions, this era may be their last chance to prove they can remain competitive in the digital game: FIS is staking its hope on a credit Digital One or “D1” strategy.

Digital Banking 155

Digital Banking Customer Experience Strategy Exercises 155

PYMNTS

MAY 27, 2020

” A Digitization Strategy. ” “How to change business processes to adjust to market demands, how to make a website, how to accept payments digitally, how to market — these are all questions that offline businesses have to answer fast,” he said. . The User Experience Focus. ”

Online 179

Online Payments User Experience How To 179

The Financial Brand

DECEMBER 19, 2022

Technology is at the forefront in banking, and topics like digital strategy, user experience and banking-as-a-service all show up on the top 10 list. This article The Top 10 Most-Read Articles on The Financial Brand in 2022 appeared first on The Financial Brand.

Branding 37

Branding User Experience Digital Strategies Strategy 37

PYMNTS

SEPTEMBER 3, 2019

Now, after several years of sustained growth, we can see the next step-change for travel companies is an integrated digital strategy based on real-time data and a seamless flow between mobile, web, live chat and app,” said Kristian Gjerding, co-founder and CEO of CellPoint Mobile and now CEO of CellPoint Digital. .”

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PYMNTS

APRIL 10, 2020

Intimidated by the scale and cost of a massive technological overhaul, large financial institutions (FIs) may approach their digital transformation (DX) journeys gradually, targeting various areas of operations to modernize one-by-one. “Banks are technology companies,” Rio Tinto recently told PYMNTS.

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PYMNTS

NOVEMBER 3, 2020

In recent years, FinTech partnerships and integrations have become an integral component of providing a positive end-user experience. Now, it's split almost 50-50 between traditional and eCommerce, opening up a wide opportunity for solution providers to help businesses guide their digital sales strategies.

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Online Groups Fintech User Experience 150

Gonzobanker

JULY 6, 2021

Three winning core strategies to accommodate any financial institution’s budget, business case, and future vision. It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Commoditization Strategy. Optimization Strategy.

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Javelin Strategy & Research

DECEMBER 14, 2021

The scorecard report details and ranks user experience trends and best practices in the Canadian market, covering nearly 400 features across six categories: Money Movement, Ease of Use, Security Empowerment, Financial Fitness, Customer Service, and Account Opening.

Digital Banking 40

Digital Banking User Experience Digital Strategies Trends 40

PYMNTS

JULY 7, 2020

It wasn’t until the alt-lending boom post-financial crisis that big banks truly began to accelerate their digitization initiatives, and despite significant strides made, Diamond said he doesn’t expect these institutions to emerge from the pandemic with small business loan modernization at the top of their agendas.

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Cisco

OCTOBER 19, 2020

Likewise, by sharing data on how financial institutions are on the assertive path of focusing on user experience, we were able to better understand the importance of digital transformation in banking in order to achieve a unique user experience: my bank in my pocket.

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Perficient

DECEMBER 11, 2020

There is no shortage of user problems and tasks nor product features and functions to explore, and product teams live for finding new solutions. But too often, product teams become distracted by the thrill of a new user experience or the awe of a new technical innovation to pause long enough to make sure it makes economic sense.

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User Experience US Study Community 309

FICO

AUGUST 19, 2022

Banks and insurance companies are learning the hard way that the best way to stem customer defections is through better digital customer experiences, the result of a methodical digital transformation and customer retention strategy.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Perficient

NOVEMBER 6, 2020

This is especially true for digital experiences where the user experience will dominate the customer experience more than any single factor. Customers want a well-thought out, engaging user experience that solves their problems and helps them get things done.

Customer Experience 427

Customer Experience UX User Experience Branding 427

NCR

APRIL 16, 2018

With tech evolution shaping customer expectations, regulatory changes creating new compliance demands and industry competition increasing all the time, banks need to get their strategy planning and execution right in order to succeed. The post Why getting digital banking right could prove vital in the Gulf appeared first on Banking.com.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan.

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US Training Examples Data 195

Fintech Labs Insights

JANUARY 19, 2016

Its award winning software helps banks across the world improve and expand their digital banking user experience. Features: Highly personalized user experience in online and mobile banking. An interaction and information designer with a special focus on financial data and digital banking.

User Experience 12

User Experience Digital Strategies Software Digital Banking 12

NCR

JUNE 3, 2016

Your customer experience competition includes the world’s most successful businesses such as Disney, Amazon, Google, Facebook and Apple, who are fanatic about delivering an extraordinary user experience. After an initial success, organizations quickly learned that a one-off capability was not a mobile or digital strategy.

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Mobile Customer Experience Software Strategy 40

Fintech Labs Insights

SEPTEMBER 16, 2016

Alkami Technology , which demoed at FinovateStartup 2009 as iThryv and transitioned to its current incarnation a year later , announced this week that Desert Schools Federal Credit Union will use its ORB (Online Relationship Builder) digital banking platform. ” And this is exactly what the Arizona-based credit union was looking for.

Digital Banking 12

Digital Banking Technology Arizona Texas 12

Javelin Strategy & Research

FEBRUARY 1, 2022

2022 Buy Now, Pay Later Scorecard Javelin Report Date: November 22, 2022 Authors: Marco Salazar , Daniel Keyes Research Topic(s): Tech & Infrastructure The buy now, pay later industry—widely known as BNPL—has become so popular and competitive that Javelin Strategy & Research is rolling out its first scorecard of the major players in the space.

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FICO

MAY 13, 2020

It provides a unified view of analytics, business strategies, audit and compliance, empowering companies to make smarter, faster, more profitable decisions by virtue of: Unifying and mobilizing the enterprise: Utilizing a unified, scalable decision platform across the enterprise that optimizes and monetizes the use of people, data and analytics.

Analytics 52

Analytics Strategy Survey Management 52

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. I decided that I wanted to return the item.

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Analytics Survey Cards Customer Experience 52

Perficient

FEBRUARY 24, 2021

The digital world is global, now, more than ever. 2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace. Offshore Delivery Benefits. Greatest Cost Savings.

Software 294

Software United States Strategy Regulation 294

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

NCR

AUGUST 9, 2017

For banks, this means that having a strong mobile presence isn’t an optional extra – it needs to be fundamental to their digital strategy. The mobile space is a very different experience to the desktop, both in terms of the information that is able to be conveyed and the user experience when navigating and interacting.

Mobile 72

Mobile Examples ATM Analysis 72

Perficient

NOVEMBER 12, 2020

The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their web site and that they needed to make sure these customers got there.

How To 508

How To Branding Customer Experience Industry 508

CB Insights

MAY 15, 2019

Key people: Sean Belka, Head of Fidelity Labs; Katie Chase, Head of Strategy, Fidelity Center for Applied Technology. Key people: Shari Van Cleave, Head of Wells Fargo Digital Labs; Lisa Frazier, Head of Innovation. Parents can set limits, send emergency cash, and check activity levels via an accompanying app. Founded: 1999 and 2005.

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Fintech Labs Insights

DECEMBER 5, 2016

Platforms make difficult things easy, such as applying customer segmentation strategies to digital security. More than ever, companies need to be inclusive of all of their customers and provide convenient authentication across all digital channels. More than 92% of users prefer biometrics over passwords.

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