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Will Customer Experience Ever Rule the World?

Perficient

” Another common version of this is “We can’t do that because our technology stinks.” Mr. Hernandez provides a lot of good information about his take on how customers are adjusting to the new “reality” of managing the virus. Just meeting expectations is no way to rule the world. .

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Take Advantage of FSI Data to Illuminate Customer Relationships

Perficient

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

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Chipotle Personalizes Loyalty Program, Digital Ordering Experience

PYMNTS

Cold weather may put a damper on in-person sales, but it is unlikely to diminish customers’ newfound enthusiasm for digital and mobile ordering solutions. PYMNTS research shows that the shift to digital and mobile ordering solutions is especially robust in more populated locations. The study found that 25.8

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Florida Retail Reopening Fails To Draw Consumers

PYMNTS

percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 Infrastructure providers are hustling to keep up with the digital shift. percent from 35.5 percent in just the last two weeks.

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Finance Execs Find Digital Transformation Harder Than They Thought

PYMNTS

The story of the enterprise’s digital transformation is long and winding, as executives struggle to overcome budget restrictions, integration hiccups and a lack of willingness for change from the higher-ups. Which brings us to the second study released last week.

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Is “Enterprise Intelligence” an Oxymoron? Breaking the 5 Blockers

FICO

It is generally held that most traditional companies have all the information they need to make smarter customer decisions that will improve customer loyalty and increase revenue, but it’s sitting in silos scattered across the organization, and management just can’t figure out how to make it all work together and across all channels.

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Making omni-channel a reality – Part 5: Ensuring digital works for you

NCR

Today’s range of digital tools offer banks great opportunities to boost the level of service they offer and optimize their costs through effective use of the latest technology. And as more customers become digitally-focused across everything they do, banks must react accordingly in order to meet consumer demands.