Perficient

JUNE 30, 2020

Customer Portal – Many times the self-service customer portal is built with platforms different from the main experience platforms. Digital Analytics – Collecting usage and behavior data across all touchpoints can help you optimize each experience as well as each journey.

Customer Experience 348

Customer Experience System Analytics Management 348

Perficient

NOVEMBER 10, 2020

The chart argues three main points: Economic value to our company is lost when an experience doesn’t meet customer expectations. I won’t go into all the data, but one chart, in particular, struck me. On page 23, Mr. Hernandez discusses the economic value of customer experience relative to customer expectations. . Source: KPMG.

Customer Experience 348

Customer Experience Meeting Study Maine 348

PYMNTS

SEPTEMBER 28, 2020

“But as they look to be successful this year, they need to make sure that they’re embracing these digital tools and making sure this customer experience is top notch.”. Of course, that’s easy to say but harder to do when the imperative to go digital doesn’t come with a built-in roadmap for Main Street SMBs.

Fraud 236

Fraud Customer Experience Tools Retail 236

Perficient

MARCH 12, 2021

The customer is your business’ number one priority because they are your main source of revenue and drive you to the next step in your success. Customer expectations are frequently changing and more customers are relying on digital processes for their commerce efforts due to their fluidity.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

PYMNTS

JUNE 15, 2020

Jackson said the pandemic accelerated changes that were already starting to appear in the industry, which had been one of the most resistant to digital disruption due to concerns that going online could disrupt profitable showroom operations. You need first-class digital capability.

Los Angeles 135

Los Angeles Online Digital Strategies Strategy 135

PYMNTS

AUGUST 6, 2020

For QSRs mainly dedicated to serving office staffers at lunchtime, the pivot hasn’t just been to digital, but to digital efforts that will actually reach home-based workers. Instead, customers can use cash, cards or mobile wallets and still earn rewards points. Bringing Back the Lunch Crowd. Making QSR Access Remote and Friction-Free.

Examples 108

Examples Digital Strategies Maine Innovation 108

Celent Banking

APRIL 25, 2016

Banco Original is the 3rd step in this digital only bank strategy in the region, becoming the 1st universal digital only bank in Latin America. This move was central to its strategy of becoming a universal bank moving away of being solely focused in agribusiness.

America 100

America Digital Banking Strategy Fintech 100

Perficient

JULY 20, 2020

There are two main types of healthcare personas, each with different goals. The result: Without meaning to, or realizing you’re doing it, you start to build and design and write for yourself, not your audience. What are marketing personas versus UX personas? Marketing personas define broad audience demographics.

UX 332

UX Meeting Groups Data 332

PYMNTS

JANUARY 4, 2019

Ma told Fortune in December that going forward, the company does not intend to shift away from its main digital strategy. The retailer is also prepared for couples who might want to get married in its store, as the store associates are “available to perform weddings.”. “We’ll consider a few more cities.”.

NJ 129

NJ Retail New York City New York 129

PYMNTS

DECEMBER 5, 2019

In the Tracker’s Feature Story, Nicole West, Chipotle ’s vice president of Digital Strategy and Product, discusses how the company’s digital ordering menu is just as essential as its restaurant menu. About The Tracker.

Innovation 131

Innovation Houston Metro Mobile 131

Javelin Strategy & Research

JANUARY 12, 2022

2022 Digital Banking Trends & Predictions Javelin Report Date: December 1, 2021 Authors: Mark Schwanhausser , Emmett Higdon , Dylan Lerner Research Topic(s): Digital Banking , Digital Strategy & Experience , Mobile & Online Banking The traditional definition of “financial relationship” has changed forever.

Trends 40

Trends Fraud cryptocurrency Austin 40

PYMNTS

SEPTEMBER 10, 2019

But it is important that ATMs are embedded in the digital strategy of the bank, too.”. That multi-faceted strategy, he said, embraces services that are necessary not only for individual consumers, but also for small businesses that operate in cash-intense verticals, he told Webster.

ATM 158

ATM Examples Course Strategy 158

PYMNTS

JANUARY 11, 2021

Digitization strategies that were set forth well before the pandemic quickly proved instrumental in achieving those goals.

Payments 198

Payments Strategy Fintech Tools 198

Cisco

OCTOBER 19, 2020

In our event Oportunidades Emergentes: El nuevo paradigma financiero , we analyzed the great opportunities that arise for Latin America, as well as real experiences in terms of the growth of digital bank use and access to financial services by a greater number of clients.

User Experience 71

User Experience America Security Digital Banking 71

Celent Banking

DECEMBER 9, 2016

But while the opportunity with digital assistants is enormous, banks must be aware of how this affects their current ongoing digital strategy. Are chat bots a step towards front-end disintermediation, or are they an extension of the bank’s main app? The possibilities are compelling.

Mobile 100

Mobile Digital Strategies Strategy Examples 100

Gonzobanker

APRIL 24, 2019

It was a tall order, but Delorier nailed it with “No more chasing Chase” but leading the “democratization of private banking” with Umpqua’s Go-To approach, replacing digital strategy by “digitizing the bank’s strategy.” I heard good feedback from others on Jason Silva , so it’s probably just me.

Branding 125

Branding Conference Strategy Oregon 125

CB Insights

NOVEMBER 3, 2017

Hyatt Hotels and AccorHotels have both reacted to the rise of home-sharing giant Airbnb by unveiling revamped digital strategies and investing in the travel tech space. Most active corporate and CVC investors.

Digital Strategies 46

Digital Strategies Trends Google Capital 46

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Big Data in the Banking Industry: The Main Challenges and Use Cases. Top 7 Digital Transformation Trends in Financial Services (Forbes). #4.

Trends 64

Trends Cyber Security Big Data Analytics 64

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Big Data in the Banking Industry: The Main Challenges and Use Cases. Top 7 Digital Transformation Trends in Financial Services (Forbes). #4.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

JUNE 15, 2020

Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch. There is, of course, some truth to this.

Innovation 214

Innovation Mobile Capital Operations 214

PYMNTS

JULY 22, 2016

Mastercard’s overall digital strategy looks to the future of digital payments as Masterpass going across all channels to enable payment connections for how consumers live, work and play – basically it’s a vision of Masterpass doing everything payments.

Payments 100

Payments Mobile Strategy Digital Strategies 100

Independent Banker

AUGUST 25, 2016

The panel of judges include: Jessica Wallace, former digital strategy/marketing engagement, ICBA; Sarah Elbert, executive editor of Delta Sky magazine; Carly Ferry, senior digital strategist, MSP-C; and Patrick Dix, vice president of public relations at SHAZAM Inc.

social media 70

social media Community Bank Community Video 70

Filene

MAY 19, 2016

Filene’s Digital Strategies Program is designed to help your credit union adapt to consumers’ changing shopping behaviors. Full digital integration is the path to the top of the index and toward seeing growth. adult population uses Facebook as a main source of news and information? Namely, your website.

social media 34

social media Case Study Innovation Mobile 34

PYMNTS

JUNE 7, 2017

That menu list is rotating, since one of Spoleto’s main selling points is fresh, seasonally appropriate offers for their clients. The partnership with NCR continues to drive the digital platforms of our brand. Spoleto My Italian Kitchen also offers catering. . But, noted Spoleto U.S.

Mobile 108

Mobile Branding Digital Strategies Maine 108

PYMNTS

DECEMBER 15, 2017

And why a payment card at all, when banking services are overwhelmingly shifting to digital , and when the digital-first generation is the product’s prime target? Cozzo and Webster discussed how the prepaid element fits into Mastercard’s digital strategy, and how it answers millennials’ top three priorities.

Millennials 134

Millennials Management Cards Security 134

CB Insights

JANUARY 6, 2019

G-Win looks primarily for solutions in a few main areas of interest including packaging, processing, sustainability, and health. Since then, M&S has embraced its digital strategy. They also post innovation challenges occasionally to address specific needs within the company.

Innovation 77

Innovation Retail Branding Technology 77

CB Insights

MAY 10, 2018

Bain worked with the company to help define its digital strategy, using data to analyze the competitive landscape as well as identify existing internal digital strengths and weaknesses.

Strategy 78

Strategy Management Analytics Tools 78

CB Insights

MAY 15, 2019

The labs aim to help Deutsche Bank evaluate and adopt emerging technologies, develop a culture of innovation, and contribute to the bank’s digital strategy. Key people: Siddi Wouters, EVP, Head of Digital Innovation; Harrie Vollaard, Head of Rabo Frontier Ventures. Key people: Anand Talwar, Deposit and Consumer Strategy.

Innovation 78

Innovation blockchain Technology Groups 78