Perficient

DECEMBER 10, 2020

In the Pega 2020 Global Customer Experience Study , Pega identified several key data points to which we should pay attention. ” Pega Study. Buried in the study results is another interesting bit of data that also relates to understanding customers. Expectations vs Reality. Let’s start with expectations vs reality.

Customer Experience 340

Customer Experience Leadership Study Groups 340

PYMNTS

JUNE 15, 2020

These realities are casting a new light on some of grocery stores’ recent innovations, such as Stop and Shop’s hand-held product scanners and Target’s and Whole Food’s mobile ordering and curbside pickup services. Sam’s Club has been a notable player in the digital innovation arena. A Proving Ground For Innovation.

Innovation 209

Innovation Tools Dallas Mobile 209

Perficient

FEBRUARY 25, 2021

While this fact may never show up in a satisfaction survey, studies repeatedly point to the relationship between brand consistency and customer trust. Explore our Strategy and Consulting practice to learn how we’re partnering with CX leaders to meet unforeseen challenges and enable change as never before.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

NOVEMBER 24, 2020

Leveraging the same digital strategies to target consumers in large cities and smaller towns could therefore put QSRs at a disadvantage. Digital strategies must therefore reflect generational as well as geographical distinctions among consumers. Recent PYMNTS research reveals that 16.3 percent of U.S.

Online 142

Online Mobile Digital Strategies Strategy 142

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. Another study found that 80 percent of consumers would order online or via mobile app if eateries rewarded them for doing so.

New York 214

New York Survey Digital Strategies Mobile 214

Perficient

NOVEMBER 10, 2020

As pointed out in the KPMG paper and many other studies , companies with better customer experiences do better in the market. The economic value of creating this significantly better experience went to Uber in a big way. . I think the only way to think about customer experience is to try to exceed your customer’s expectations.

Customer Experience 348

Customer Experience Meeting Study Maine 348

Perficient

DECEMBER 11, 2020

This is the third in a series of blog posts sharing the results of our study on the business value of experience design. But too often, product teams become distracted by the thrill of a new user experience or the awe of a new technical innovation to pause long enough to make sure it makes economic sense.

User Experience 309

User Experience US Study Community 309

Accenture

JULY 20, 2017

The study showed that those who have focused on change as a core capability—our ‘change leaders’—are seeing better results across a range of areas from cost control to customer service. Internal and external drivers are focusing these programs on cost control, improving the customer experience, digitisation and compliance.

Survey 154

Survey Strategy Digital Strategies Leadership 154

PYMNTS

JULY 16, 2020

As trade shows were postponed and canceled, we quickly shifted our marketing approach, opting for a robust digital strategy. This included the issuing of topical studies, thought leadership pieces and webinars. Other areas of change were in our sales and marketing efforts.

Meeting 154

Meeting Leadership US Conference 154

PYMNTS

DECEMBER 23, 2020

consumers and 490 restaurant operators looking for digital strategies that help deliver improved experiences and boost average unit volumes. Finding revenue declines among smaller indie operators, the new research makes the observation that the more digital one becomes now, the better off they are going forward.

Mobile 207

Mobile Comparison Digital Strategies Operations 207

PYMNTS

JULY 24, 2018

.” The survey shows the lost productivity that treasurers and financial executives face when continuing to rely on legacy tools like spreadsheets – but perhaps the more interesting point is that executives continue to rely on spreadsheets at all, particularly considering their investments in digitization.

Survey 102

Survey Analytics Digital Strategies Data 102

William Mills

FEBRUARY 22, 2018

According to results from the 2017 NTT DATA Services study on mobile banking, consumers are using their mobile devices for banking services 40% more than they were three years ago. Future Innovations. Bankers as Buyers provides insight for institutions looking to fill these gaps by adding more millennials to their staffs.

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. A recent study by Accenture reported on 30 major banking applications. Top 7 Digital Transformation Trends in Financial Services (Forbes). #4.

Trends 64

Trends Cyber Security Big Data Analytics 64

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. A recent study by Accenture reported on 30 major banking applications. Top 7 Digital Transformation Trends in Financial Services (Forbes). #4.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

DECEMBER 30, 2020

Digital transformation is emerging as the backbone for CUs providing the innovations their members seek, and implementing new technologies is becoming ever more critical to credit unions’ bottom lines. The Drive Toward Digital. CUs had big plans to boost their digital innovations when 2020 began.

Trends 137

Trends Innovation Study Technology 137

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. After all, how convenient is mis-entering digits on a tiny mobile device screen when you’re shifting between letters, numbers and symbols? It is considered the most important development the U.S. banking industry by many.

Mobile 40

Mobile Customer Experience Software Strategy 40

NCR

JUNE 16, 2017

However, tackling these problems is vital, as a strong digital strategy plays a vital role in building an effective omni-channel business. From an omni-channel perspective, one of the key benefits of digitization is its ability to greatly improve outcomes for end-users – both employees within the business and customers.

Big Data 65

Big Data Data Analytics Strategy 65

Filene

MAY 19, 2016

According to its website , “using mobile and Facebook metrics, Shastic calculates an overall "Innovation Score" for each financial institution. Filene’s innovation programs help credit unions execute on innovation, ideas, and cultural change. What does this mean? Namely, your website. How’s that experience?

social media 34

social media Case Study Innovation Mobile 34

PYMNTS

NOVEMBER 20, 2020

But a new PYMNTS study of 2,800 U.S. Karen Webster says it’s time for policymakers and payments innovators to get creative – and to educate and incent consumers in order to put COVID in our rear view. Chipotle Personalizes Loyalty Program, Digital Ordering Experience. FTC, Lawmakers Turn Sour on M&A: Could Innovation Suffer?

Mobile 160

Mobile Strategy Google Innovation 160

FICO

JUNE 21, 2022

Digital decision platforms have been driving a diverse mix of innovations. How FICO Can Help You Develop a Winning Digital Strategy. Discover the power of FICO Platform to help you design, test and successfully execute strategies. It’s been around in one form or another for more than 60 years.

Management 52

Management Customer Experience Regional Strategy 52

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

MAY 10, 2018

Early consultants pioneered the tools and frameworks used to help companies develop a strategy: the 2×2 matrix, the Experience Curve, SWOT (Strengths, Weaknesses, Opportunities, Threats) diagrams, Porter’s Five Forces, and many more. State of Innovation Report. Many are still in wide usage today.

Strategy 78

Strategy Management Analytics Tools 78

FICO

MAY 13, 2020

What is needed is a common framework – a platform – that fosters collaboration, unifies the processes, and provides a solid technological foundation for innovation and growth. Without a solid platform upon which to build, digital transformation projects can become just a tower-in-the-sky aspiration. The Power of a Platform.

Analytics 52

Analytics Strategy Survey Management 52