Digital Strategies Innovation Management Study 
Perficient
FEBRUARY 24, 2021
podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy. He implemented a metric-driven management system that saw revenue rise 15 percent and profitability quadruple in his first year.
PYMNTS
NOVEMBER 20, 2020
Cold weather may put a damper on in-person sales, but it is unlikely to diminish customers’ newfound enthusiasm for digital and mobile ordering solutions. PYMNTS research shows that the shift to digital and mobile ordering solutions is especially robust in more populated locations. The study found that 25.8
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Perficient
NOVEMBER 10, 2020
Mr. Hernandez provides a lot of good information about his take on how customers are adjusting to the new “reality” of managing the virus. As pointed out in the KPMG paper and many other studies , companies with better customer experiences do better in the market. Just meeting expectations is no way to rule the world. .
Perficient
DECEMBER 10, 2020
In the Pega 2020 Global Customer Experience Study , Pega identified several key data points to which we should pay attention. ” Pega Study. Buried in the study results is another interesting bit of data that also relates to understanding customers. Expectations vs Reality. Let’s start with expectations vs reality.
PYMNTS
NOVEMBER 23, 2020
Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. Another study found that 80 percent of consumers would order online or via mobile app if eateries rewarded them for doing so.
Accenture
JULY 20, 2017
The study showed that those who have focused on change as a core capability—our ‘change leaders’—are seeing better results across a range of areas from cost control to customer service. The leaders don’t treat change management as an ‘add on’ to other programs like network transformation or IT re-platforming.
PYMNTS
JULY 24, 2018
In one report, a survey by treasury management solutions provider Kyriba revealed that treasurers are wasting nearly 5,000 hours every year working with manual spreadsheets. “But what our numbers show, rather dramatically, is the cost of over-relying on spreadsheets to manage an entire finance function, like treasury. .
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