Bank Innovation

JULY 3, 2018

There is a correlation between an FI’s revenues and its digital strategy. A new report from advisory firm EY suggests that the more mature an FI’s digital strategy is, the more revenues it is likely to generate.

Digital Strategies 256

Digital Strategies Strategy Report Operations 256

Gonzobanker

JULY 20, 2022

When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. The post Who Owns Digital?

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

JANUARY 20, 2021

In the midst of these struggles, the payments industry has risen to the occasion and innovated to become an even more integral part of the economy and people’s lives. And, as normalcy starts to reemerge, we need to be ready to help our partners best serve their customers in innovative ways through payments.

Payments 178

Payments Innovation Tools Cards 178

PYMNTS

JUNE 19, 2020

The COVID-19 pandemic is driving consumers online to shop and pay, and their rapidly changing shopping habits are forcing merchants to rethink their digital strategies. Enforcing strong security measures is thus becoming even more crucial, and partnering with PSPs can help merchants achieve this.

Payments 188

Payments Compliance Resources Fraud 188

PYMNTS

JUNE 28, 2016

. “The past year we have seen a shift in the industry with leading financial institutions seeking modern solutions that provide the foundation required for developing a digital strategy that extends into the future,” he said, pointing to recent deals with Arvest, First Tennessee Bank and IBERIABANK.

Security 100

Security Tennessee Analytics Digital Banking 100

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. But that’s not the whole story, of course.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

NOVEMBER 17, 2020

Securities and Exchange Commission (SEC) on Monday (Nov. consumers actively use mobile banking apps, but another 43 million shy away from doing so because they believe banking apps’ security falls short. Airbnb Files for IPO, Warns of Volatile Future. Airbnb filed paperwork with the U.S. Almost 120 million U.S.

Payments 130

Payments Michigan Fraud Digital Strategies 130

PYMNTS

SEPTEMBER 2, 2020

Snider said consumers have many such transaction needs, which is why CO-OP increasingly believes that payments innovation is the path to achieving a primary financial relationship with members. “We Members want to move their money whenever they want to whomever they want and be confident that it will get there safely and securely.

Payments 223

Payments Innovation Meeting Digital Strategies 223

PYMNTS

JANUARY 21, 2021

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks.

Analytics 240

Analytics Fraud Trends Mobile 240

PYMNTS

NOVEMBER 3, 2020

While FinTech innovation has opened up the doors for small- to medium-sized businesses ( SMBs ) to access more sophisticated solutions to manage money, software fatigue has business owners overwhelmed by a barrage of siloed systems. As demand for digital solutions grows, so will demand for cross-platform integrations.

Online 150

Online Groups Fintech User Experience 150

Insights on Business

SEPTEMBER 6, 2017

To address this, banks are moving at lightning speed to find new ways to become more flexible, adapt to new markets and tap into pools of innovation across the fintech ecosystems to expand their reach and streamline their digital strategies. Boost innovation. Cloud is how they are getting there.

Fintech 146

Fintech Innovation Digital Strategies Strategy 146

PYMNTS

APRIL 14, 2017

The big question: Can the existing payment rails support the innovation that is needed? Said NACHA’s Estep, “the answer depends on what type of innovation you are talking about, and then what type of a payments system you are talking about.” Against that backdrop, “innovation means many different things to different players.”.

Payments 105

Payments United States Innovation System 105

PYMNTS

JUNE 27, 2017

With just a few touches on the mobile phone, people will be able to remit their money using their credit card account,” said Wookyung Chang, head of Hyundai Card’s digital strategy department. This will open the new era of personalized digital financial services in Korea.”. ”

Cards 100

Cards Mobile Digital Strategies Fintech 100

Cisco

OCTOBER 19, 2020

The dramatic change of habit in the behavior of banking customers, digital natives or not, has brought adoption of digital payment methods and new interaction channels. Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry.

User Experience 71

User Experience America Security Digital Banking 71

FICO

FEBRUARY 9, 2021

OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank. You don’t see these types of banking innovations that often for mortgages as it requires more data collection and very accurate analysis. by Nikhil Behl.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. During the discussion, HSBC U.S.

Fintech 108

Fintech Community Bank Community United States 108

PYMNTS

MAY 20, 2019

The integration, which BoA announced last week, will allow corporate users to obtain a one-time security token directly from their Apple Watch, negating the need to carry a physical token to log into the CashPro platform. The Tacocation: The Innovation the World Didn’t Know It Needed.

Data 115

Data Apple America Innovation 115

PYMNTS

JULY 24, 2018

Goldman Sachs published a report surveying 100 chief innovation officers at large enterprises, most of whom have revenues of at least $1 billion, reports in The Wall Street Journal said. Goldman Sachs said the data, however, signals roadblocks in corporates’ digitization strategies.

Survey 102

Survey Analytics Digital Strategies Data 102

Insights on Business

MAY 12, 2017

From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt. We’ve been long saying that financial services firms today are undergoing a radical transformation.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. and future regulatory compliance.

US 195

US Training Examples Data 195

PYMNTS

AUGUST 13, 2020

It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”. Businesses that work with the right provider can consolidate payouts and other back-end processes like security and fraud, compliance services and tailored customer communications.

Cards 202

Cards Strategy Digital Strategies Examples 202

Javelin Strategy & Research

SEPTEMBER 2, 2014

I can’t get enough of innovation and digital strategy. My 30 year career started in merchant e-commerce technology, with numerous product management/leadership/launch roles before moving over to product-innovation research some fifteen years ago. I’ll provide one more example of the elusive win-win innovation.

Innovation 58

Innovation DC FDIC Strategy 58

PYMNTS

AUGUST 10, 2018

consumers were aware of the Cambridge Analytica scandal, with the incident resulting in 57 percent of those consumers reporting they are more concerned about data privacy and security. Sargi Mann, executive VP and head of digital strategy and investments at Havas Media Group, told Ad Age.“Data In fact, just 9 percent of U.S.

Online 101

Online social media Baltimore Data 101

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Visited a local retail branch?

Trends 64

Trends Cyber Security Big Data Analytics 64

Gonzobanker

NOVEMBER 26, 2018

In recent years, technology and digital strategy have become integral parts of the bank shareholder value discussion, yet for the 90 or so banks in the $10 billion to $50 billion asset size range, core providers remain ill-equipped to assist regional banks in enabling the execution of their technology strategies.

Regional 101

Regional Strategy Technology Innovation 101

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 117

Technology Resources Fraud Strategy 117

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Visited a local retail branch?

Trends 48

Trends Cyber Security Big Data Analytics 48

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim.

Fraud 316

Fraud Michigan Security Cards 316

Fintech Labs Insights

DECEMBER 7, 2020

7-9: Digital Banking by American Banker (virtual). Drive your digital strategy and smart technology choices with fresh thinking from a variety of independent voices including American Banker editors. . Fintech Startup of the Week: Secure to Make Emergency Savings Plans as Ubiquitous as the 401k.

Conference 15

Conference Fintech Digital Strategies Financial Technology 15

PYMNTS

DECEMBER 30, 2020

Many CUs found themselves quickly shifting to new solutions and operating procedures to accommodate branch closures or social distancing mandates, and the strategies they have developed to cope with this new reality have persisted even as they begin reopening. The Drive Toward Digital.

Trends 137

Trends Innovation Study Technology 137

NCR

AUGUST 16, 2016

In the last decade, changing consumer demands have required financial institutions, like many industries, to invest in and develop digital strategies and embrace innovation. Digital services are now a priority for any financial institution that wants to be competitive and grow today.

social media 40

social media Examples Strategy Digital Banking 40

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

NOVEMBER 20, 2020

Visa and Keyno have pioneered a new effort to serve dynamically generated security codes to fight card-not-present fraud, called dCVV2. Karen Webster says it’s time for policymakers and payments innovators to get creative – and to educate and incent consumers in order to put COVID in our rear view. But a new PYMNTS study of 2,800 U.S.

Mobile 160

Mobile Strategy Google Innovation 160

Javelin Strategy & Research

FEBRUARY 1, 2022

2022 Cyber-Trust in Banking Scorecard Javelin Report Date: September 27, 2022 Authors: Suzanne Sando , Alexander Franks Research Topic(s): Cybersecurity , Fraud & Security For consumers to trust their financial institutions, their expectations need to be met and exceeded. Javelin Strategy & Research assesses six of the leading ven.

Report 40

Report Digital Banking Fraud Mobile 40

Insights on Business

JULY 1, 2019

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Seeing customer feedback as a data source.

Compliance 96

Compliance Customer Experience Analysis Data 96

PYMNTS

DECEMBER 15, 2017

And why a payment card at all, when banking services are overwhelmingly shifting to digital , and when the digital-first generation is the product’s prime target? Cozzo and Webster discussed how the prepaid element fits into Mastercard’s digital strategy, and how it answers millennials’ top three priorities.

Millennials 134

Millennials Management Cards Security 134