Perficient

JUNE 8, 2020

When cities went into lockdown and businesses scrambled to understand how and IF they could operate, we published a series that discussed what businesses should consider to address immediate, midterm, and long-term impacts of the pandemic. Think about how your business reacted to operational impacts, customer reactions, and employee needs.

Operations 452

Operations Course Examples US 452

PYMNTS

DECEMBER 22, 2020

This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. Since the pandemic began, we have accelerated our digital investment,” she said. “I I don’t see that slowing down.” .

Customer Experience 162

Customer Experience Tools New York Strategy 162

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. That is an 11.6x

US 195

US Training Examples Data 195

Perficient

FEBRUARY 25, 2021

For example, if you’re investing in initiatives that drive leads, it’s probably smarter to gauge performance based on ROI instead of purely on spend. Cross-unit collaboration is another effective way to maintain a tight (positively correlated) relationship between measurement systems (performance and operational) and CX objectives.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

JUNE 15, 2020

And you better do it right now, they add, since digital shifts wait for no one. Innovators with better tech will appear and — literally overnight — snatch your customers out of your calcified incumbent arms and build scale, they say. For those companies, making the quantum leap to digital is, literally, a bridge too far.

Innovation 214

Innovation Mobile Capital Operations 214

PYMNTS

JULY 28, 2020

Their hesitancy isn’t without reason: CFOs and finance teams can find it a monumental task to overhaul manual systems and processes that have been in place for years — and understanding the first step to B2B payments digitization can be a dizzying task. Not so, says Meitra Aycock , senior vice president of operations at Comdata.

Payments 176

Payments Cards Digital Strategies Strategy 176

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. Many are offering transitional tools to help guide their clients across the digital divide.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

AUGUST 13, 2020

It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”. As Evers pointed out, companies that do this can actually increase profits by up to 60 percent “just by simplifying the business operations.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

JULY 7, 2020

It also opened the door for a boom of FinTech innovation and a flood of alternative lenders targeting the small- to medium-sized business (SMB) segment. And while the PPP initiative ultimately saw some major successes, Diamond noted that its rocky start was the latest example of big banks’ digitization struggles.

Lending 171

Lending Industry Fintech UX 171

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. For example, so many of Mexico’s consumers who might be interested in purchasing their products may not have credit or debit cards to pay for their purchases.

Strategy 230

Strategy Payments America Examples 230

Insights on Business

SEPTEMBER 6, 2017

To address this, banks are moving at lightning speed to find new ways to become more flexible, adapt to new markets and tap into pools of innovation across the fintech ecosystems to expand their reach and streamline their digital strategies. Improved operational efficiency. Boost innovation.

Fintech 146

Fintech Innovation Digital Strategies Strategy 146

PYMNTS

APRIL 14, 2017

The big question: Can the existing payment rails support the innovation that is needed? Said NACHA’s Estep, “the answer depends on what type of innovation you are talking about, and then what type of a payments system you are talking about.” Against that backdrop, “innovation means many different things to different players.”.

Payments 105

Payments United States Innovation System 105

PYMNTS

FEBRUARY 23, 2018

The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. And with its scale in mobile payments and loyalty members, the company is well-positioned for other innovative initiatives. Starbucks’ $18.4 million active members. Taco Bell’s $9.8

Online 101

Online US Payments Mobile 101

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. For example, imagine onboarding a new customer for a home equity line of credit (HELOC) in under six minutes. After an initial success, organizations quickly learned that a one-off capability was not a mobile or digital strategy.

Mobile 40

Mobile Customer Experience Software Strategy 40

Lex Sokolin

SEPTEMBER 23, 2020

That is a lot of proofs of concepts and Chief Innovation Officer conference travel agendas. have a tough time hitting the innovation agenda. Most run innovation programs in a sandbox, or as an adjacent channel that doesn’t threaten the core business. All of those are fractional, digital, and interoperable.

Capital 52

Capital Software Lending Apple 52

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. Innovation Sparks. The stakes are too high to stay behind the pack for too long. That’s crazy.”.

Mobile 191

Mobile Operations Technology Payments 191

Cisco

MAY 5, 2021

Operational bottlenecks that slow down the ability to change (agile methodologies are now all the rage). Grow business with existing clients, and realize operational efficiencies that provide exponential multiples on your investments. Futureproof your CX strategy. Our partnerships extend beyond Mobile Operators.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

CB Insights

MAY 10, 2018

Early consultants pioneered the tools and frameworks used to help companies develop a strategy: the 2×2 matrix, the Experience Curve, SWOT (Strengths, Weaknesses, Opportunities, Threats) diagrams, Porter’s Five Forces, and many more. State of Innovation Report. Many are still in wide usage today.

Strategy 78

Strategy Management Analytics Tools 78

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78