PYMNTS

NOVEMBER 14, 2019

While small businesses often struggle with a lack of integrated digital tools from their traditional financial service providers, the friction in small business banking is often acute even before an SMB opens an account. Power found that small businesses continue to embrace mobile banking, with its 2019 U.S. ”

Digital Banking 147

Digital Banking Video Strategy Tools 147

Bank Innovation

NOVEMBER 9, 2016

As much as we all love digital banking (and we do) there are clear kinks that need to be worked out. The recent Android banking Trojan that’s gaining ground, Tesco Bank having to halt online transactions, the massive Yahoo hack, and even the troubles at Wells Fargo could all be Read More.

Survey 210

Survey Apple Digital Banking Online 210

Bank Innovation

MAY 4, 2017

Consumers are becoming more comfortable with biometrics in banking—most are now actively asking for the capability to be included in their mobile and online banking experience. consumers released today by biometric identity solutions […].

Survey 308

Survey Digital Banking Mobile Online 308

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. JPMorgan’s latest report, Trends in Digital Business Banking , was released Monday (July 9).

Online 100

Online Meeting Survey Analysis 100

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

SEPTEMBER 26, 2018

Bank has debuted its online lending portal for small business borrowers, the financial institution announced on Tuesday (Sept. Following in the path of alternative and marketplace lenders, traditional banks are increasingly digitizing their financing offerings for small firms. The latest to do so is U.S. ”

Lending 128

Lending Online US Survey 128

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

Online 153

Online Security Course Mobile 153

PYMNTS

SEPTEMBER 24, 2020

These considerations are especially important during the ongoing coronavirus pandemic as the wave of legitimate customers now doing their banking online has prompted a corresponding spike in fraud. Companies are reexamining how they can use cloud technologies to comply with changing security standards as digital banking volumes expand.

Compliance 151

Compliance Fraud Regulation Security 151

CB Insights

JANUARY 5, 2021

In the past few years, the burgeoning popularity of digital banks has only underscored the severity of these problems, with upstarts like Chime and SoFi offering cheaper, faster, and more convenient banking experiences. . get the state of challenger banks report. The digital divide spans countries as well.

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

JUNE 10, 2020

Offering full-featured digital channels is therefore a must for financial institutions (FIs) looking to give customers smooth access to banking services — and it is poised to become a competitive advantage. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

MAY 1, 2020

It has always been important for CUs to understand members’ banking habits and adapt to their needs, but doing so has become all the more imperative during the ongoing COVID-19 pandemic. Many CUs are doubling down on their efforts to digitize their services in a secure manner. ” Adapting To Changes.

Arizona 159

Arizona Security Cards Phoenix 159

PYMNTS

MAY 28, 2020

In the May Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the challenges facing deployment of APIs amid the COVID-19 pandemic, new online initiatives from nationwide FI chains and community banks and the security challenges that are plaguing digital banking programs.

Community Bank 176

Community Bank Community Security Digital Banking 176

PYMNTS

SEPTEMBER 30, 2020

Consumers and businesses have been moving online in recent years, and regulators from the European Union to the Middle East and North Africa (MENA) region have worked to keep up with this migration. The pandemic has refocused scrutiny on the open banking ecosystem’s privacy and security. The Data Privacy Twist .

Regulation 175

Regulation Data Regional Examples 175

NCR

JULY 28, 2017

This convenience offers many advantages to the consumer, but financial institutions and consumers need to recognize one of the biggest disadvantages of this technological expansion: the increased risk of digital banking fraud. Digital banking fraud affected 14 percent of consumers in 2016, up from 12 percent in 2015.

Fraud 74

Fraud Digital Banking Survey Security 74

PYMNTS

MARCH 25, 2020

Digital fraud continues to flourish, with recent surveys finding that security breaches have increased 67 percent since 2014 and 11 percent since 2018. Organizations and security developers are investing billions of dollars in fighting these fraud attempts. Developments From Around the World of Digital Fraud.

Fraud 148

Fraud Security Resources Survey 148

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Or watch its digital disruption. Payments Security As A Digital Business Enabler.

Security 100

Security CA Payments Big Data 100

PYMNTS

APRIL 13, 2020

Consumers Think About the Key Issues Driving the Connected Economy explored a census-balanced sample of consumers who bank with legacy financial institutions (FIs) as well as credit unions (CUs), digital banks and even PayPal. We asked consumers to define banks, and they did so in much the same way, with 98.8

Digital Banking 154

Digital Banking ATM Community Bank Survey 154

PYMNTS

APRIL 2, 2020

This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however. Security is an ongoing concern as well, with countless fraudsters set on hacking CUs to obtain customers’ data. Attracting Customers With Unique Brand, Financial Stability.

United States 174

United States Security Innovation Mobile 174

PYMNTS

JULY 13, 2020

This fraud type occurs when bad actors seize control of victims’ bank or online merchant accounts and spend ill-gotten funds, and it is likely to become more frequent until FIs can demonstrate that their defenses are strong enough to deter criminals’ attempts. This method has downsides, however.

Security 147

Security Fraud Survey Customer Experience 147

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. Improve the customer experience and enhance servicing by onboarding arriving customers with secure Wi-Fi connectivity and personalized services – such as welcome messages, branch details, and customized digital signage.

America 105

America Customer Experience Operations Survey 105

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic. Mobile Customers Need Mobile Infrastructure.

Mobile 174

Mobile Digital Banking System Innovation 174

NCR

MARCH 22, 2017

And while digital services like mobile apps and online payments are a must, banks also need to rethink the most traditional elements of their business: visits to a brick-and-mortar bank branch. As the first true digital natives, millennials don’t separate their online and offline lives. More data security.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

JULY 23, 2020

Growing interest in open banking typically coincides with the expanding use of online financial platforms and tools. The creation of open banking initiatives in the E.U. followed a steady increase in the usage of digital banking products both inside and outside Europe.

America 165

America Regulation Regional Tools 165

PYMNTS

OCTOBER 3, 2019

That research, which is called “ The Consumer-Centric Authentication Study: Transforming The Consumer’s Digital Banking Experience ,” served as the foundation for a recent PYMNTS discussion between Karen Webster and Sherif Samy , SVP North America at Entersekt , which helped craft the report. More than half of consumers — 54.1

Fraud 151

Fraud Digital Banking Mobile Analysis 151

PYMNTS

APRIL 30, 2020

This shift to primarily digital comes with some perks, such as easier transactions and more connectivity for CU members, but it also means an increase in online payment volume that represents an irresistible opportunity for fraudsters.

Data 188

Data Meeting Arizona Analytics 188

PYMNTS

MAY 29, 2020

They have long focused on detecting attacks that target particular products or channels, such as bad actors using stolen credit cards or data to take over online banking accounts. Fraudsters could trick victims into handing over their bank account details online by sending emails from their “banks” that prompt them to “log in.”

Fraud 132

Fraud Analysis Tools Cards 132

PYMNTS

OCTOBER 31, 2019

Credit unions (CUs) have followed banks’ digital banking lead, churning out platforms, services and mobile apps for consumers to use speedy, convenient online services. Only 15 percent of surveyed CU executives expected the same. Half of U.S.

Innovation 101

Innovation Survey Lending Technology 101

PYMNTS

SEPTEMBER 8, 2020

a mobile banking app. The technology update “will help customers get access to funds securely and quickly,” the San Diego, California-based firm said, adding that the new release will give financial institutions (FIs) “even more control over” the mobile deposit feature.

Mobile 130

Mobile San Diego California Survey 130

PYMNTS

JUNE 9, 2020

In PYMNTS’ most recent Navigating the COVID-19 Pandemic series, based on surveys of thousands of consumers and businesses over the duration, nearly 34 percent of respondents said they are “very” or “extremely” likely to consider a firm’s digital offerings when deciding where to spend their money. ” Securing That Which Is ‘Open’.

Security 131

Security Data Study Survey 131

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

Independent Banker

OCTOBER 31, 2021

How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable to join your community bank in person. A ‘big bang’ for digital account opening. Photo by Anchiy/Getty Images.

Idaho 134

Idaho Community Bank Community New Jersey 134

PYMNTS

AUGUST 5, 2016

That could mean plenty of savings for banks in the coming years, according to the latest PYMNTS.com Digital Banking Tracker. The July edition of the Tracker reports that surveys from both Bank of America and Chase indicate that consumers are planning to make more digital and mobile purchases in the years ahead.

Payments 100

Payments America Millennials Digital Banking 100

PYMNTS

NOVEMBER 30, 2018

In the latest Digital Fraud Tracker , PYMNTS examines the latest cybercrime threats facing retailers, financial institutions (FIs) and other companies doing business online, and the tools and technologies being used to fight digital fraud. Around The Digital Fraud World .

Fraud 185

Fraud Survey Trends Tools 185

FICO

OCTOBER 16, 2020

PSD2 requires security measures to ensure only legitimate customers are transacting, including making e-commerce payments. Indeed, UK Finance has stated that: “For online e-commerce transactions, the recommended industry position is the use of behavioural biometrics as the second factor in authentication, in addition to the use of an OTP.”.

Survey 52

Survey eBook Cards Meeting 52

Independent Banker

FEBRUARY 28, 2023

More and more community banks offering wealth management now provide these services, not as a substitute for in-person meetings, but rather as a supplement. Going digital Coastal Heritage Bank in Weymouth, Mass., They are following a trend across the wealth management sector.

Community Bank 91

Community Bank Video Community Meeting 91

Accenture

OCTOBER 3, 2017

Now, with PSD2 implementation across Europe just a few months away, new research from Accenture points to a major opportunity for UK banks: We’ve found that more than two-thirds (69 percent) of UK consumers say they won’t share their personal financial data with third-party providers. This should be music to the ears of UK bank executives.

social media 151

social media Millennials Online Fraud 151