PYMNTS

FEBRUARY 25, 2020

One way that banks or ambitious social media platforms will win this combat for customers is through the use of mobile credit and debit cards, with a highly configurable nature and full range of card and spend management controls to please the most vacillating of customers.

Mobile 153

Mobile Cards social media Survey 153

American Banker

JUNE 27, 2016

Citizens Bank's largely millennial student loan applicants were not responding to email and phone communications. So it created a messaging service that mimics the social media they know and love.

Millennials 53

Millennials social media How To Digital Banking 53

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Especially since over half of them say they’ll never change their banking habits and adopt open banking. So why not?

social media 151

social media Millennials Online Fraud 151

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Yet digital channels can often provide the best experiences at the lowest cost.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. For Bank of the West, this has meant trying to get in front of expectations rather than perpetually attempting to catch up.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

Accenture

APRIL 26, 2017

Given that this trend is coinciding in with an ongoing shift by younger consumers towards more innovative channels—the likes of wearables, social media and instant messaging—it’s possible that the continued strong usage of branches is a transitory effect. Figure 5: Would you be interested in using the following banking models?[5].

Millennials 235

Millennials social media Innovation Study 235

PYMNTS

NOVEMBER 30, 2020

They use their mobile devices for everything from checking the weather to posting on social media to pulling up real-time maps and using them to navigate to new destinations. This is especially true for Generation X and millennial consumers, at 37 percent and 36 percent, respectively.

Fraud 171

Fraud Data social media Millennials 171

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Gonzobanker

APRIL 3, 2019

It’s not a “Millennial thing.” Focus on digital marketing and social media , supplemented with physical outreach to drive digital , such as enhanced contact centers, bank-at-work programs, trade shows, art exhibits and other outreach. It’s now the primary way the purchasing process begins, if not finishes.

social media 108

social media Exercises Millennials Training 108

PYMNTS

AUGUST 26, 2016

Clydesdale Bank, Yorkshire Bank and digital banking service B began supporting Apple Pay for U.K. Apple Again Trying Social Media Apps. While Snapchat is popular among Millennials, Facebook is steadfastly a Baby-Boomer favorite , so it looks like Apple is maximizing target market opportunity.

Apple 100

Apple social media Retail Strategy 100

Banking 2020

MARCH 7, 2015

8 astonishing facts bankers should know about millennials: Did you know that recent data shows that 52% of millennials prefer non-traditional payments ? Six strategies to attract young members: With the average age of credit union members being consumers in their mid-to-late 40s, credit unions are missing a major market –millennials.

Mobile 40

Mobile Millennials Payments social media 40

Accenture

MAY 7, 2019

And it’s not just millennials who are thinking of jumping ship. So, when it comes to the onboarding and origination journey in this new and evolving digital age—what is important for banks to get right to appeal to the digitally native customer? However, this isn’t just a frustration for your average millennial.

Customer Experience 179

Customer Experience Online Millennials social media 179

William Mills

MAY 19, 2016

His presentation focused on: the impact of millennials on banking, the invisible customer and the importance of keeping up with ever-changing technology. These themes reinforce the reality that community banks encounter continuous change. Hello, I’m a Millennial. Here are some key highlights from Scott’s presentation.

Georgia 41

Georgia Community Bank Community Meeting 41

William Mills

MAY 19, 2016

His presentation focused on: the impact of millennials on banking, the invisible customer and the importance of keeping up with ever-changing technology. These themes reinforce the reality that community banks encounter continuous change. Hello, I’m a Millennial. Here are some key highlights from Scott’s presentation.

Georgia 41

Georgia Community Bank Community Meeting 41

American Banker

MARCH 16, 2016

There is seemingly endless research on the attitudes of millennials toward banks, but the major takeaway from all of it is that banks can't expect millennials to want to bank only one way.

Millennials 28

Millennials social media Digital Banking Technology 28

American Banker

OCTOBER 26, 2016

MemoryBank, a new digital-only bank unit of Republic Bank & Trust, aims to serve the sweet spot of customers who are digitally savvy but also have money.

Millennials 28

Millennials Digital Banking social media Community Bank 28

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

Fintech Labs Insights

JANUARY 15, 2016

Available only via mobile app, imaginBank is a new initiative by Spanish bank, Caixabank targeting millennials. CaixaBank CEO Gonzalo Gortázar said the new mobile-only bank was part of a “commitment to providing new services that perfectly complement the more traditional banking model.” CaixaBank serves 2.9

Millennials 12

Millennials Mobile social media ATM 12

The Financial Brand

OCTOBER 30, 2016

Mobile payments by Millennials fall short of potential due to security concerns and a tendency to favor traditional payment options.

Millennials 12

Millennials Payments Mobile Security 12

American Banker

JUNE 24, 2016

Digital tools improve a bank's traditional sales process, but relationship-based banking is still a huge factor in winning over millennial customers.

Digital Strategies 53

Digital Strategies Strategy Millennials Tools 53

American Banker

JANUARY 2, 2017

Though banks are bigger in peer-to-peer payments overall, Venmo is better at functionality and branding and millennials love it. Now banks are launching Zelle with high hopes and the advantage of real-time speed. Can they catch up? Should they even bother?

Millennials 49

Millennials Payments Branding social media 49

PYMNTS

AUGUST 13, 2018

Exhibit A: EQ Bank , at the beginning of 2016, took its place as Canada’s first digital-born bank, and has now reached $2 billion in deposits. The concept is a bit different than might be seen with other digital banking models. Such a meteoric pace indicates a key question for banks considering the digital route.

Digital Banking 113

Digital Banking social media Course Marketing 113

PYMNTS

DECEMBER 24, 2018

Text messaging, social media, Pinterest and memes have all been offered up as avatars of destruction — and the general consensus seems to be that the death of conversation is a direct result of the digital age and probably has something to do with millennials. It will involve making trade-offs.”.

Data 151

Data Payments System social media 151

PYMNTS

OCTOBER 29, 2018

Over the last many years, there’s been a lot of words, and even some entire websites, dedicated to the threat to banks by the FinTechs that were out to “eat their lunch.”. Online and digital banking is an innovation enjoyed by many consumers, as is P2P payments.

Payments 196

Payments Google Apple Innovation 196

CB Insights

AUGUST 2, 2018

One of the biggest trends in fintech today is the rise of digital banking products like mobile checking accounts and new debit cards. From Square to Paypal, a host of fintechs are creating products that let consumers spend money directly out of digital accounts using a physical card. get the 86-page fintech report.

Cards 71

Cards Fintech UX Strategy 71

CB Insights

NOVEMBER 5, 2019

While Tencent groups the results of the division with business services (cloud and B2B services), fintech is now driving growth at the social media and gaming giant. WeBank , a Tencent-backed digital bank that is reportedly valued at $21B, is also expanding credit to China’s small businesses.

Fintech 51

Fintech social media Analysis Marketing 51

Gonzobanker

DECEMBER 22, 2015

Jill Castilla, CEO of Citizens Bank of Edmond, Okla. This year, the award is less about advancing “your career” as it is about advancing “your bank.” No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond).

Community Bank 60

Community Bank Apple Community Technology 60

CB Insights

JUNE 17, 2020

Understanding the need to meet consumers where they are, many retailers have embraced chatbots as part of broader social media engagement strategies. Now, with much of the world imposing stay-at-home orders, more consumers have turned to digital alternatives for taking care of their finances, especially as most avoid physical branches.

Industry 101

Industry Technology Online Video 101

William Mills

SEPTEMBER 7, 2016

I’ve heard that financial planners are having a hard time getting Millennials thinking about retirement but instead focus on short-term financial goals – homes, vacations, etc. Specializes in digital banking platform. Mills-Grimes is the Digital Marketing Manager at William Mills Agency. They are here to solve it.

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

JULY 29, 2016

Millennials. If you’re a millennial, the FinTech world is literally beating a path to your front door. There are digital banks popping up just to woo them. Traditional banks are adapting services to attract more of them. Millennials are clearly a sizzle. Context + commerce = sizzle. The next step? .

Apple 100

Apple Millennials Mobile Fintech 100