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Deep Dive: How FIs, Customers Are Navigating The Coronavirus-Inspired Spike In Digital Banking Demand

PYMNTS

Banks must now consider how to best expand remote services and emphasize these channels once consumers can safely visit branches again. This month’s Deep Dive examines how consumers are approaching digital banking and how FIs are leveraging online and mobile channels to prevent service gaps during the pandemic.

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A new digital bank needs a new customer service experience

Insights on Business

How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. Protection (Security). Hyper-connected journey.

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The growing interest in digital banks

Insights on Business

There are interesting characteristics both in the new entrants and in the more established digital banks. Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials.

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How A Digital Makeover Could Be Key To CUs’ Member Acquisition Plans

PYMNTS

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.

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How Payments Security Drives Digital Transformation

PYMNTS

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Or watch its digital disruption. Payments Security As A Digital Business Enabler.

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Digital Challengers Are Closing Argentina’s Banking Gap

PYMNTS

While they were once seen as novelties, challenger banking institutions are further encroaching into traditional banks’ territory, adding new responsibilities and products to their portfolios, such as lending. News From the Digital Banking Landscape. Deep Dive: For Challenger Banks, a Challenging Road for Licensing.

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The Digital Payments Preferences That Cross The Generational Divide

PYMNTS

Many of these smaller firms, he said, did not have individual, digitized payment experiences woven into their overall operating infrastructures before the pandemic hit. The great digital shift has also had a ripple effect on the classic B2B model, particularly on supply chains, said Cole. Security Is Top Of Mind .

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