PYMNTS

SEPTEMBER 24, 2019

The financial world has become more and more entrenched in digital channels, much to customers’ delight — 59 percent of FI consumers want to open banking accounts online rather than do so at a branch. That number is higher among millennial and Generation X respondents, at 77 percent and 63 percent, respectively.

social media 111

social media Millennials Illinois Strategy 111

PYMNTS

MARCH 9, 2020

More than half of all consumers say that having a physical branch is important for a bank to be considered their primary bank. That finding is also relatively consistent across income and demographic profiles, even for bridge millennials (the largely affluent 30- to 40-year-old crowd) and Gen Z respondents.

How To 232

How To Millennials ATM Fintech 232

PYMNTS

APRIL 10, 2018

By the numbers, digital banking is — and is not — extremely popular with consumers of all stripes. According to the latest edition of the PYMNTS Digital Banking Tracker, when it comes to some tasks, consumers are clearly comfortable with leaving the physical world behind and making the digital conversion.

Mobile 101

Mobile Digital Banking Millennials Online 101

Insights on Business

FEBRUARY 27, 2019

And yes, for now you can still reach profit objectives and meet C/I ratio targets—while investing in more mobile and internet banking capabilities on the side. To ensure success in 2025, however, the focus should be on customers who use newer models in digital channels: Generation Y, Z, and Alpha, too—the children of millennials.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

NOVEMBER 8, 2017

Pundits prophesy a cashless society — and indeed, vast swaths of consumers are migrating to digital and mobile channels for many of their banking needs, as shown by a decline in the number of brick-and-mortar retail bank branches. Millennials are taking a mobile-first approach to banking, driving that transformation.

ATM 126

ATM Strategy Mobile Millennials 126

Gonzobanker

JULY 27, 2018

Ask four different industry experts how satisfied bank customers are with their delivery options and you’ll likely get four completely different answers. Power 2018 survey revelation was that 71% of millennials use a branch an average of 11 times a year. Recent examples: The J.D. Another J.D. I don’t buy it.

Study 88

Study Survey Millennials Online 88

Independent Banker

OCTOBER 29, 2014

Research and everyday observation show how consumers are increasingly using mobile technologies. But how far are they willing to go to do their banking on small mobile devices? Tying community bank relationships with mobile banking is like peanut butter and jelly—it adds lots of stickiness and feeds the relationship.”. —Ed

Mobile 105

Mobile Community Bank Community Technology 105

Gonzobanker

OCTOBER 31, 2018

In their efforts to empower branch employees to evolve and support the client’s desire to bank virtually, branch managers need to make sure customer-facing employees are prepared to answer these five basic questions: How do the institution’s Internet banking and mobile products work?

Training 84

Training Fraud Management Tools 84

Gonzobanker

JULY 22, 2019

By their very nature, ITMs can help banks and credit unions attract younger customers. Millennials and Gen X appreciate the technology, seeing ITMs as a bridge between walking through the door or settling for a cash-only machine. THE CHALLENGES. Like any business undertaking, there are obstacles to consider. Staff accommodation.

Video 87

Video ATM Analysis Technology 87

Banking 2020

NOVEMBER 18, 2015

Instead of physically going to a bank, 69 percent of mobile media customers are accessing banking accounts and transferring funds from the convenience and flexibility of their phones. The switch to digital banking has been a relatively recent change, and mobile banking has only just emerged as a viable option for customers.

Strategy 40

Strategy Mobile Digital Strategies Data 40

PYMNTS

JANUARY 2, 2017

From using virtual reality to overhauling the retail industry to shifting trends in cross-border payments, here are some of the highlights from our 2016 Trackers. Prpic and his team are hoping to use VR technology to transform luxury and high-end retail as we know it. DIGITAL BANKING TRACKER. DEVELOPER TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

Gonzobanker

DECEMBER 19, 2016

Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. Best Free Market Research a Retail Banker Will Ever Get. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. Best Free Market Research a Retail Banker Will Ever Get. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

PYMNTS

JULY 9, 2018

And really successful businesses these days are figuring out how to give consumers better bundles — not unbundles. The anecdote to the millennial’s so-called hatred of traditional banks hasn’t really taken off as investors envisioned. Even the largest and oldest digital banks have only converted a few million customers.

Strategy 105

Strategy Millennials Online Branding 105

Gonzobanker

DECEMBER 22, 2015

Bank Innovation named Jill one of the 10 most innovative CEOs in banking for 2015, and we doubt that Bank Innovation would know who Jill is if not for her presence on Twitter. Jill’s use of Twitter is a model for any bank CEO looking to engage on social media. Millennials. Freudian Slip Award. The result?

Community Bank 60

Community Bank Apple Community Technology 60

William Mills

SEPTEMBER 7, 2016

Perhaps there is a big bank in Canada that has embraced their technology. Silver Fusion Retail Outlet: Where Snowbirds Shop”. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. As always, how does this company make money? I can see this could really help.

Mobile 40

Mobile Cards Fraud Data 40

Fintech Labs Insights

AUGUST 1, 2016

It leverages 45+ years of franchise operations experience to help retail investors finance franchises, helping to bring them to market quicker. Envestnet | Yodlee offers millennials a solution for measuring financial health and promoting a healthy financial lifestyle. nanoPay offers a payments and loyalty solution for merchants.

How To 12

How To Analytics Millennials Data 12

Fintech Labs Insights

JULY 22, 2015

Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API. Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Deluxe will show you the why and how to use eChecks in your app.

San Francisco 12

San Francisco Video Fintech Data 12

CB Insights

JUNE 17, 2020

Retail: Shopping goes even more online as grocery joins the e-commerce revolution. As employers and employees figure out how to balance productivity with well-being, they are exploring creative ways to use technology such as virtual reality and video conferencing apps. Remote learning technology. Online courses & content.

Industry 101

Industry Technology Online Video 101

PYMNTS

APRIL 6, 2016

In a recent conversation, Richard Steggall, Co-Founder and CEO of Urban FT , and MPD CEO Karen Webster got philosophical as they addressed how technology’s impact in the banking space has begun to mirror what it’s already done in retail — in effect, “democratizing” the playing field for services of all sizes and scope.

Technology 100

Technology Innovation Course Security 100

PYMNTS

MARCH 7, 2016

Take physical retail. Who hasn’t gone into a retailer with the intention to buy one thing, only to see a few others that you never knew existed and then end up buying those things instead – and probably also spending more? So what would physical retail look like if it were run like the best online etailers ?

Payments 100

Payments Innovation Software Mobile 100

PYMNTS

OCTOBER 31, 2016

We now have a bipartisan haranguing of banks — all banks — over their retail banking practices. Mick Mulvaney (R-SC), referencing the entire banking industry when addressing former Wells Fargo CEO John Stumpf at the House hearing on the Wells scandal. TRUST IS CRITICAL AND BANKS HAVE IT. And he can do that.

Regulation 100

Regulation Innovation Data Industry 100