PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

APRIL 30, 2018

It’s a thought that was triggered recently after reading and reflecting on recent developments across three innovations heralded as FinTech’s poster children — disruptors out to change the world and eat the proverbial lunches of incumbents they say are too big and too unmotivated to change. Digital banks. Digital Banks.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

APRIL 21, 2016

As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

NOVEMBER 12, 2020

It may be an open road for open banking as, three years after the rollout of the second Payment Services Directive (PSD2), bank-FinTech collaborations and new initiatives unlocking bank account data continue to flourish. Visa Launches FinTech Collaboration Initiative In Europe. business customers, the FIs revealed.

Fintech 220

Fintech User Experience System Data 220

PYMNTS

FEBRUARY 29, 2016

Just because businesses are interested and willing to adopt payments innovations doesn’t mean it’s going to happen. Other key players in the adoption curve include government entities and financial institutions, says Bottomline Technologies Managing Director of Digital Banking Norm DeLuca. Value Propositions.

Innovation 100

Innovation Fintech Tools Technology 100

PYMNTS

APRIL 19, 2017

Branding the Nadia avatar as a “trainee” helps the agency convey to users that the program is still learning how to interact in an emotionally intelligent manner. TO DOWNLOAD THE APRIL EDITION OF THE PYMNTS DIGITAL BANKING TRACKER™, CLICK THE BUTTON BELOW. . . If the avatar knows you’re a happy person, the avatar will smile.

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

OCTOBER 29, 2020

With more and more FinTechs introducing their own banking services, the competition is heating up. Small business lending platform BlueVine is the latest FinTech to take this path, having taken the wraps off of its banking solution this week with the launch of BlueVine Business Banking. Plus, the U.S.

US 203

US Fintech Tennessee Compliance 203

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

NOVEMBER 23, 2020

Being resourceful entrepreneurs, more SMBs began exploring the universe of FinTech payment offerings last spring and adding app-driven, platform-based solutions to solve imminent cash flow problems. Meanwhile, for many, their primary banking relationships went fallow. We no longer go to the bank,” Potter told PYMNTS.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

JUNE 17, 2019

Open banking is nothing if not a lot of moving parts and complications. But could merchant incentives help fuel this ongoing effort at digital payments innovation? Bank Threat. You need incentives to swallow up the slightly clunky user experience,” she said. API Aggregation.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

OCTOBER 5, 2020

The Atlanta-based company noted in a press release that its Activate Enterprise NextGen ATM platform is designed to make it “easier and faster to offer new digital services through the ATM.”. In the future of banking, we see the ATM becoming a dynamic, digital, self-service platform on which banks can deploy new services quickly.”.

ATM 158

ATM Atlanta Software User Experience 158

PYMNTS

NOVEMBER 1, 2019

The system will be released to FinTech firms by Dec. At first, 10 banks will participate in open banking, and then it will be open to others. 25, and the system allows FinTech firms access to bank payment systems across South Korea , through AP13 initiatives. The idea for the initiative was launched on Feb.

System 101

System Fintech User Experience Fraud 101

PYMNTS

SEPTEMBER 28, 2017

If FIs want to connect with modern consumers, smartphone solutions also need to feature the latest innovations and slick user experiences. . Around the Digital Banking World . For the latest notable Digital Banking headlines and trends, check out the Tracker’s News and Trends section.

Digital Banking 101

Digital Banking Report Mobile User Experience 101

PYMNTS

SEPTEMBER 25, 2019

As well, financial institutions in that country – one of the most populous in the world with more than 200 million people, most of them age 24 or younger – generally offer poor user experiences, he said. There is no Pan-African digital bank,” Hainy said. “So That’s not all. So that’s our starting point.”.

How To 130

How To Lending Digital Banking Examples 130

NCR

JULY 6, 2017

A new study has revealed the extent to which consumers around the world are embracing emerging financial services providers, with one in three digitally-active citizens now using fintech solutions on a regular basis. However, some developed markets are also showing strong interest in fintechs.

Fintech 56

Fintech Study User Experience Survey 56

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Previously, when the bank called customers the average response rate was 25 percent.

Fraud 52

Fraud Technology social media Innovation 52

CB Insights

MARCH 8, 2018

Digital banking startups — or challenger banks — have gained traction over the past few years by bringing retail banking services mobile. Banks in Fintech: what’s ahead in 2018. Join us for data-driven look at how major banks are approaching fintech investments and taking on insurgents.

Retail 78

Retail Digital Banking Fintech Regulation 78

PYMNTS

JULY 24, 2019

Big Tech is good at promoting, designing and improving the user experience, he said. That’s especially a challenge for legacy FIs as digital transactions and the online economy continue to take root. Open Banking. One spur toward digital innovation, for collaboration and cross-pollination for FIs, comes via open banking.

Digital Banking 160

Digital Banking UX Online Innovation 160

Chris Skinner

MARCH 29, 2016

I’ve talked about open sourcing banking and finance by converting everything to components (APIs) that can be plug and played into any front-end user experience (UX) through apps and devices, supported by data analytics, cloud and blockchain to reduce and automate the back office.

UX 150

UX User Experience Analytics blockchain 150

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure.

Security 133

Security Data Fraud Tools 133

Chris Skinner

MARCH 27, 2017

An exit to an incumbent bank? Either way, the big question is: Does the market need that many banks to have their own licenses and banking tech? Does a fintech need to be a proper “bank” to compete in banking? Customers turn to neobanks because they provide a user experience that incumbent banks can’t.

User Experience 150

User Experience Technology Compliance Fintech 150

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. It also requires both top-down and bottom-up commitment as the institution will be breaking down departmental siloes and developing new ways of managing risk.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

NOVEMBER 24, 2020

South African digital identity firm Entersekt is partnering with African FinTech Cellulant to bring enhanced cybersecurity to mobile banking and digital payments. . Our clients trust us to not only be constantly innovating around digital banking and payments, but also to guarantee safety and security.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

Fintech Labs Insights

JANUARY 12, 2017

Not a stranger to banks’ needs, Moonraft Innovation Labs spent six years in partnership with financial institutions across the globe to help them deliver an enhanced customer experience. During this time the company realized how banks struggle to keep up with the pace of customer expectations in innovation.

Innovation 12

Innovation User Experience America Customer Experience 12

PYMNTS

FEBRUARY 26, 2020

PSCU’s Lumin Digital has signed the Vermont State Employees Credit Union (VSECU) to a multi-year digital banking and cloud computing agreement, Lumin announced on Wednesday (Feb. Lumin Digital will be the credit union’s digital solution for retail and business banking, as well as bill pay solutions.

Vermont 142

Vermont Digital Banking Tennessee User Experience 142

PYMNTS

SEPTEMBER 27, 2019

This week, two massive deals landed with B2B payments innovators at Fundbox and Tipalti, but they were far from the only players to have secured new funding. BankiFi operates APIs to enable banking clients access to a range of business banking infrastructure to augment their own small business and corporate banking operations.

Payments 149

Payments Capital Taxes Lending 149

Fintech Labs Insights

AUGUST 23, 2016

A look at the companies demoing live to 1,500+ fintech professionals on September 8 & 9, 2016. Fiserv delivers deep expertise and innovative solutions to help financial institutions move beyond traditional banking and provide consumers with a complete and seamless banking experience. Register today. Presenters.

User Experience 12

User Experience Lending Innovation Strategy 12

PYMNTS

FEBRUARY 22, 2019

Consumers take a somewhat binary view of the features and functions that come packaged as innovative: They either believe those innovations can solve problems and, therefore, embrace them or the consumers go somewhere else that offers legacy features and functions. Bank executives, Pérez noted, are waking up to this reality.

Innovation 153

Innovation Regional System America 153

PYMNTS

NOVEMBER 25, 2019

Banks and credit unions are certainly not on their way out, even as they face more pressure from challenger banks, FinTechs and Big Tech in the coming decade. By providing a streamlined user experience, they can add value to the financial institution and the cardholder, putting themselves into the commerce stream.”.

Google 272

Google Fintech Payments Apple 272

Fintech Labs Insights

FEBRUARY 14, 2017

February has been a big month for the innovators of Swiss digital banking leader, CREALOGIX. The company won its first Best of Show award at FinovateEurope last week, taking home top honors for its live demonstration of a virtual reality interface integrated into its digital banking hub.

Digital Banking 20

Digital Banking User Experience Millennials System 20

Fintech Labs Insights

NOVEMBER 8, 2016

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. As recently as 2010 they were the last major bank to launch a native mobile banking app.

UX 17

UX Capital Mobile User Experience 17

Fintech Labs Insights

JANUARY 26, 2017

Appzillion Digital Banking from i-exceed provides pre-built, omni-channel solutions for all stakeholders of banks and helps around 50 banks worldwide in their digital transformation journey. Omni-channel solutions with superior user experience. Pick up your tickets today and save your spot.

Technology 12

Technology social media User Experience Digital Banking 12

PYMNTS

JULY 14, 2016

Well-established financial institutions often have big costs and outdated existing technology, which can make them slow to react to trends and developments in the rapidly evolving digital banking space. The L-word and a banking app? We have taken a different approach – we try to innovate banking without coming out of banking.

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

Fintech Labs Insights

MARCH 27, 2017

EON, the new digital banking platform from UnionBank of the Philippines, will feature mobile biometric authentication technology from Daon. Daon’s “innovate while you authenticate” approach enables clients to add new biometric authentication technologies to their cyberdefense arsenal as they become available.

Mobile 12

Mobile Virginia User Experience Innovation 12

PYMNTS

OCTOBER 6, 2020

The IBAN accounts at Monneo, she added, are issued by actual banks linked to Monneo's segregated bank account in order to give better security to merchants. I’m quite interested in authenticating the user based on the creation some kind of biometric behavior-based unique profile for every customer and every user,” she told PYMNTS.

Compliance 236

Compliance Online User Experience Payments 236