PYMNTS

JANUARY 21, 2021

In the bid to hasten their digital transformation, when it comes to innovation , financial institutions (FIs) may benefit from an “app store” approach as they weigh existing and new solutions. PYMNTS’ own research has found that consumers are more willing than ever to switch banks in pursuit of better apps and user experiences.

Management 303

Management User Experience Innovation Fintech 303

PYMNTS

FEBRUARY 22, 2019

Consumers take a somewhat binary view of the features and functions that come packaged as innovative: They either believe those innovations can solve problems and, therefore, embrace them or the consumers go somewhere else that offers legacy features and functions. Delving Deeper .

Innovation 153

Innovation Regional System America 153

Payments Source

JANUARY 14, 2019

As the payment industry continues to innovate and expand across borders, it increasingly will need to be mindful of data regulations requiring data localization that multiply the complexities and cost of creating a seamless data flow and user experience, Alston & Bird’s Richard Willis and Laura K.

Data 67

Data User Experience Regulation Innovation 67

PYMNTS

SEPTEMBER 24, 2019

The bumpy road cryptos face under scrutiny from regulators (we’re looking at you, Libra ) was a springboard into a larger discussion between Zac Cohen, general manager at Trulioo , and Karen Webster on the challenges FIs and others face when deploying new technologies. Complications arise when financial activity is so far-flung, he added.

Innovation 182

Innovation Fraud Technology Security 182

PYMNTS

JANUARY 17, 2018

While this industry is largely reliant on corporates’ adoption of innovative technology, it is also instrumental to getting issuing banks in on the movement. Disruption from FinTech rivals, coupled with tighter regulations like interchange fee caps, are pushing FIs to explore new revenue streams, Juul said.

Fintech 187

Fintech Data Cards Innovation 187

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

SEPTEMBER 3, 2019

However, as the industry takes a closer look at how technology and user experience can drive adoption, B2B eCommerce has an inescapable truth: Price is critical to landing a sale.

Data 150

Data Strategy Retail Management 150

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. Both banks and regulators are re-examining how exactly SCA will affect the financial ecosystem.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

JULY 30, 2018

The team at Facebook is not having a great week, as it seems all of its recent data scandal chickens have come home to roost. Analysts say this is the first indication that the animus over the Cambridge Analytica issue could have a longer-term impact on three dimensions of its platform: advertisers, users and the cost to run the platform.

Regulation 101

Regulation Policies social media Data 101

Insights on Business

DECEMBER 12, 2018

Stories of improper conduct, and new regulations on data protection and privacy such as GDPR, continued to dominate the business headlines, moving from water-cooler conversation to “what about us?” Innovating in the open. Drive efficiency across risk & compliance processes. Efficiency. Risk-aware decisions.

Innovation 111

Innovation Compliance User Experience Regulation 111

PYMNTS

SEPTEMBER 29, 2020

What has shifted most during the pandemic are consumers’ views on the data privacy and online security standards attached to these digital transactions, Oren Paran , managing director for Israeli retail startup firm Retail Innovation Club , explained in an interview with PYMNTS. under the GDPR. Joining the Global Open Banking Push.

Payments 172

Payments Regulation Online Retail 172

PYMNTS

SEPTEMBER 23, 2020

In the journey to improve the payments experience, sometimes the best user experience (UX) is an unnoticeable one. Key to achieving this goal is data integration, yet in markets where open banking frameworks aren't as advanced as jurisdictions like the U.K.,

Fintech 315

Fintech UX Cards Payments 315

Abrigo

FEBRUARY 8, 2022

Takeaway 1 NBFIs are agile and innovative and are competing head-to-head with traditional financial institutions. Takeaway 2 NBFIs should ensure their AML programs are sound and pass the scrutiny of FinCEN and their primary regulators. Stay up to date on regulations affecting NBFIs and other BSA trends. DOWNLOAD .

Compliance 195

Compliance Training Regulation Fraud 195

PYMNTS

DECEMBER 29, 2020

It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important. Accurate and reliable data is a critical piece of modernizing the AML regimen,” he said. Can you really know your customer if you don’t know their location?” The Geolocation Opportunity.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

JUNE 17, 2019

But could merchant incentives help fuel this ongoing effort at digital payments innovation? Open Banking regulations and enable trusted third parties to access a customer’s data based on the account holder’s consent — a key step toward more digital payments innovation. Bank Threat. API Aggregation.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. No matter what, one of the biggest challenges in crafting a successful program is dealing with compliance and regulations, Geeslin said. Data Control . Near-Term Challenges.

Cards 140

Cards Apple Data Innovation 140

Bobsguide

APRIL 13, 2022

Banque Misr extends collaboration with Finastra, selecting Fusion Trade Innovation and Fusion Corporate Channels to boost its offering and attract new customers. Finastra is building an open platform that accelerates collaboration and innovation in financial services, creating better experiences for people, businesses and communities.

Regional 113

Regional Innovation User Experience Software 113

PYMNTS

JULY 13, 2017

A PayFac collects minimal data up front and supplements it with other real-time data to get merchants up and running, literally, in minutes. FinTech companies — PayPal, Square, Stripe, WePay — have gravitated toward that model because what they’re innovating on is merchant experience, or user experience,” said Aberman. “In

User Experience 108

User Experience Software Compliance Payments 108

PYMNTS

MARCH 20, 2020

To that end, Rich Johnstun, head of service technology and innovation at Diebold Nixdorf , said in an interview with PYMNTS, financial institutions (FIs) need to manage the technical data about individual machines to see where attention must be paid. It might be said that when it comes to ATMs, variability is the one constant.

ATM 181

ATM Mobile Data Examples 181

PYMNTS

JANUARY 19, 2017

Another advantage could lie with recent developments in data tools. New data platforms are offering community financial institutions insights into their customers’ behavior and shining a light on potential pathways to improve their services. It can find correlations in the data that are not visible to normal human inference.”.

Data 100

Data Community Bank Community Digital Banking 100

PYMNTS

MARCH 8, 2019

PSD2 launched in January 2018 and has been active in the European Union for a little over a year now, meaning that banks, merchants and customers are becoming used to it and its accompanying data privacy law, GDPR. Because of these new regulations, however, businesses of all types are seeing their relationships with their customers change.

Lending 135

Lending Data Security Regulation 135

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream.

US 195

US Training Examples Data 195

PYMNTS

JANUARY 6, 2021

Though the investments in a payments system itself may be huge, the costs of actually managing the transactions (which boil down, really, to data flows) are essentially zero. To get there — to spur increased user adoption — he said that the SPEI user experience has had to improve. Looking Ahead .

Payments 363

Payments User Experience System Mobile 363

PYMNTS

AUGUST 12, 2020

It’s one of several COVID-era innovations from the fantasy sports brand. We’ve been very mindful of that fact,” he said, “and making sure that our products are as innovative as possible, and that we’re finding new ways to continue to engage fans.”.

User Experience 225

User Experience New Hampshire San Francisco Oakland 225

PYMNTS

FEBRUARY 28, 2019

They must also excel at securely handling payments and personal data, while recommending services at the right moment to enhance transactions along the way. This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences.

Payments 183

Payments User Experience Training Case Study 183

Accenture

JANUARY 26, 2017

” Having taken great pride in their well-manicured and protected payments systems, many bankers are now receiving similar advice when it comes to government regulations intended to prise open the value chain to make payments more competitive. ” In due course a droll reply arrived, “We suggest you learn to love them.”

Payments 150

Payments Innovation User Experience System 150

Accenture

JANUARY 26, 2017

” Having taken great pride in their well-manicured and protected payments systems, many bankers are now receiving similar advice when it comes to government regulations intended to prise open the value chain to make payments more competitive. ” In due course a droll reply arrived, “We suggest you learn to love them.”

Payments 150

Payments Innovation User Experience System 150

PYMNTS

JULY 30, 2019

“The market as a whole can benefit from the competition and innovation that open banking will provide to the industry.”. Those opportunities are particularly impactful in an era of banking where customer service and end-user experiences are often the defining factor of whether a customer is loyal or not. Europe, U.S.

User Experience 122

User Experience America Analysis Industry 122

Insights on Business

NOVEMBER 12, 2018

Today, governance, risk and compliance (GRC) is being transformed by not only rapidly-evolving regulatory standards and growing costs of non-compliance, but also by the clear and present need for greater GRC adoption/engagement – by the first line of defense – while delivering added value by empowering business users.

Compliance 107

Compliance Technology User Experience Analytics 107

Cisco

OCTOBER 19, 2020

Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry. Today, given the healthcare reality in the world, increasingly digitized customers demand greater speed, security, and new experiences in banking services.

User Experience 71

User Experience America Security Digital Banking 71

Insights on Business

APRIL 28, 2017

At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry. Digital bank subsidiaries: Many banking innovators intend to create not only differentiated digital user experiences, but also a true end-to-end business model.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

JANUARY 20, 2020

The decade of the 2010s was rife with data breaches and cyberattacks of increasing frequency and sophistication. It was also rife with innovation that took payments to new physical and digital endpoints. That means there is more ground to secure as more criminals look for ways to attack them. “In

Security 168

Security Fraud Risk Management Payments 168

PYMNTS

APRIL 2, 2019

The promise — far off, but in sight — is that individuals will have greater control over how and where their data is used, by whom and when. The APIs are used to share bank data among various financial industry players and should, ultimately, spur competition and new product development that benefits the end user.

Software 165

Software User Experience Security Compliance 165

PYMNTS

JANUARY 30, 2018

Regardless of where blockchain makes its mark, what is certain is that corporates have to trust that a largely unfamiliar innovation will work the way it should; that means securely, efficiently and easily. He cited recent data from Ernst & Young, covered in Gizmodo , which found approximately $400 million of the $3.7

blockchain 144

blockchain Security Software Tools 144

PYMNTS

JUNE 25, 2019

Banks are required under PSD2 to develop API portals that provide their customers’ data to interested third parties, thus enabling such entities to build and offer competing products and services. These firms will then make money by competing on information and user experience rather than through pricing and interest rates, he added.

Fintech 122

Fintech Customer Experience Data User Experience 122

CB Insights

JANUARY 8, 2019

The phone, watch, and medical device innovation. There a few major reasons for Apple’s moves into the highly regulated world of healthcare. The lack of an existing third-party developer ecosystem for healthcare data is an open opportunity for Apple. The phone as a medical device. Third-party device manufacturers.

Apple 78

Apple Data Industry Study 78

PYMNTS

JUNE 29, 2017

As eCommerce pushes its way onward and upward, retailers are continually looking for ways to protect consumer data while providing a quality commerce experience for all parties involved. Our market environment has become so much more complex because of the evolution of technology, regulation and data security.

Payments 143

Payments Retail Branding User Experience 143