ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. Everyone is going mobile and data changes frequently. That is a staggering statistic clearly pointing to a poor user experience.

User Experience 60

User Experience Mobile Data Las Vegas 60

Perficient

APRIL 4, 2022

1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. By integrating driver data, app usage will increase, and the carriers have even more opportunity to promote personalized recommendations through this expanded traffic.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

MARCH 26, 2020

But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers. But the FinTechs, Baird noted, are adapting and innovating around that issue. Baird said. “As

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

JULY 2, 2020

Although CU members want innovation in member loyalty and rewards, most credit unions are not delivering these programs up to the desired standards. Credit union members’ high expectations when it comes to loyalty innovation do not necessarily make or break their banking relationships. Loyalty Innovation Strategies .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

Perficient

JUNE 17, 2020

This has never been more critical, as our clients continually need to adapt and innovate rapidly to meet today’s unprecedented environment. In the same way, Perficient leverages our more than 1,000 full-time employees in our fully owned and operated global and domestic delivery centers to deliver quality with every client engagement.

Software 617

Software User Experience Meeting Resources 617

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. Such legal betting promises to keep consumer experiences centered around pro football in the U.S. More Innovation.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

NOVEMBER 23, 2020

According to Wimbish Potter , general manager of SMB payments at Deluxe : “SMBs are the backbone of our country, but [for legacy banks] it's hard … to reach out and say, ‘let me [create] a lending program,’ because they're not seeing the data come in anymore.”. For FIs, fresh data that they can’t see represents a new competitive threat.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

JANUARY 21, 2021

In the bid to hasten their digital transformation, when it comes to innovation , financial institutions (FIs) may benefit from an “app store” approach as they weigh existing and new solutions. PYMNTS’ own research has found that consumers are more willing than ever to switch banks in pursuit of better apps and user experiences.

Management 303

Management User Experience Innovation Fintech 303

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

NOVEMBER 7, 2017

In the latest Data Drivers, PYMNTS’ Karen Webster spoke with Marc Winitz, CMO of i2c, to get a sense of how fierce competition is in financial services. The three data points discussed (among others) show that customers are top of mind – pleasing them, that is, and keeping them from defecting to a peer/competitor.

Innovation 108

Innovation Meeting Payments Survey 108

Insights on Business

JULY 17, 2019

In the current complex regulatory environment (see Figure 1), and with growing costs associated with reporting, Know Your Customer (KYC), sanctions and the like, it is important to have effective and user-friendly governance, risk and compliance (GRC) tools that staff will readily adopt and use. Another is a low touch, zero training model.

User Experience 79

User Experience Tools Survey Risk Management 79

Perficient

MAY 31, 2023

Open-source codes are published publicly for all who wish to study and manipulate them, whereas proprietary software keeps users more restricted, inside hard, iron-clad lines. Perficient partners with many open-source companies to deliver innovative, scalable solutions to our clients. Contact one of our strategists today.

Software 251

Software Study User Experience Innovation 251

PYMNTS

DECEMBER 29, 2020

In this week's roundup of bank-FinTech collaboration and open banking initiatives, Citi embraces the unlocking of account data to third-party FinTechs, while WEX weighs in on opportunity for banks to take advantage of partnerships. The company is focusing on users that may be underbanked, lacking traditional bank accounts.

Fintech 308

Fintech Data User Experience Innovation 308

PYMNTS

JANUARY 17, 2018

While this industry is largely reliant on corporates’ adoption of innovative technology, it is also instrumental to getting issuing banks in on the movement. Juul emphasized the API’s role in Cardlay’s own operations, which recently saw backing from investors to the tune of $5 million in venture capital.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

MARCH 24, 2020

Uber, after all, may have dozens of people staffing the payments side of the operations, but smaller firms simply do not have comparable resources. Small businesses, he said, are increasingly demanding that a continuum of customer data be embedded within the software applications they use. “In

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? That’s increasingly true as the pandemic exposes weaknesses in core banking systems, particularly an inability to parse decisioning data for greater customer-centricity. “AI It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

Cisco

JANUARY 10, 2023

It’s an excellent way to solidify the optimal operating model mix for hybrid work, digital first engagement, operational excellence and process automation, sustainability, and cybersecurity. There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

NOVEMBER 26, 2019

In recent years, the market has gone from one struggling with high financial illiteracy and limited card acceptance, to a bright spot in Europe for FinTech innovation. For traditional banks, compliance experts agree that it’s all about data — and the ability to share information with regulators. Resuming Operations.

Compliance 182

Compliance Regulation Fintech Resources 182

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. percent of customers. Close to all QSR managers — or 91.1

Innovation 125

Innovation Mobile Management Branding 125

Cisco

DECEMBER 21, 2020

This is mainly due to the fact that existing individual cloud-provided tools are not integrated and create data silos. You’d be able to get the most out of your data center infrastructure. And best of all, your developers would have time and flexibility to innovate instead of chasing alerts. On multiple clouds?

Customer Experience 99

Customer Experience Innovation Policies Security 99

PYMNTS

NOVEMBER 16, 2020

16) to continue helping modernize cloud operations, according to a press release. In addition, there are also new tools to integrate with SAP technology, helping to do away with manual processes and boosting confidence in data integrity and completeness, the release stated.

Analysis 188

Analysis User Experience Risk Management Operations 188

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. For other companies, GDPR is the main concern as they move to expand operations within Europe.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

NOVEMBER 12, 2020

It may be an open road for open banking as, three years after the rollout of the second Payment Services Directive (PSD2), bank-FinTech collaborations and new initiatives unlocking bank account data continue to flourish. FinTech partners include small business credit risk analysis company AccountScore and small business data company Codat.

Fintech 220

Fintech User Experience System Data 220

Bank Innovation

MAY 6, 2019

Citizens Financial Group is about 18 months into an effort to put user experience design at the heart of the bank's digital products and services.

UX 170

UX User Experience Mobile Groups 170

PYMNTS

NOVEMBER 19, 2020

This shift has prompted many eateries to rely on emerging tools like artificial intelligence (AI) to better manage various aspects of their operations as consumers transact remotely. The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. .

Boston 200

Boston Fraud Meeting Mobile 200

Jack Henry

JULY 29, 2022

Headlines with references to “Open APIs” and “Shared Data” continue to appear in inboxes and popular topics with industry reports. We know that in today’s market, consumers don’t compare financial institutions (FIs) so much as they compare experiences. Consumers clearly want freedom, flexibility, and choice.

User Experience 78

User Experience Google Lending Industry 78

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. They’re out there; they just have to be used.”.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

OCTOBER 29, 2020

With a focus on enhancing the end user experience for corporates, First Horizon aims to provide a more personalized service to small and medium-sized firms and empower them with financial management tools, as well as offer these clients a more consistent banking experience. That’s a critical advantage in the new normal.".

US 203

US Fintech Tennessee Compliance 203

PYMNTS

JULY 3, 2020

PYMNTS’ research indicates that 33 percent of CUs offered loyalty and rewards innovations in 2019, up from 29.4 COVID-19 changed all that, bringing a new urgency to digital innovation and a top-down reimaging of CU loyalty. Dividends of Loyalty Innovation. percent in 2018. Easy is the New Loyalty’.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. Data Control .

Cards 140

Cards Apple Data Innovation 140

PYMNTS

OCTOBER 1, 2019

The FinTech said it is improving user experience on its Paymode-X AP Automation platform and utilizing AI for enhanced invoice data capture. Paymode-X Invoice Automation aims to help companies automate and digitize the invoice lifecycle and reduce manual processes with “AI-powered data and image capture.” .

Fintech 116

Fintech User Experience Analytics Data 116

PYMNTS

SEPTEMBER 24, 2020

They’ve gotten used to what Shields termed “ease of use and delightful user experience” — being able to find and buy what they want using any number of payments options. Building A Trusted Data Exchange . The more data an enterprise shares with the bank, the better the level of service the bank can provide.

Payments 237

Payments Data Fintech User Experience 237

PYMNTS

SEPTEMBER 3, 2019

The newly branded company aims to innovate the way travel merchants promote and sell across all digital channels. “A seamless user experience in all digital channels is vital,” said Stephane Druet, head of marketing and product strategy at CellPoint Digital. We started out with a radical, mobile-first solution.

Mobile 129

Mobile Payments Branding User Experience 129

PYMNTS

FEBRUARY 29, 2016

Just because businesses are interested and willing to adopt payments innovations doesn’t mean it’s going to happen. They really hadn’t been very innovative around that franchise for a long time.”. Of course, the actual end user — the business — plays perhaps the biggest role in determining whether a market like the U.S.

Innovation 100

Innovation Fintech Tools Technology 100

PYMNTS

JANUARY 14, 2021

The company said that while retailers often come up with innovations , “bringing these ideas to in-store trials, iterating them quickly and rolling them out at scale takes years. But beyond just helping customers, the system helps merchants collect the kind of data within a store that they get when someone shops online. Enter Elera.

System 189

System Retail US Data 189

PYMNTS

SEPTEMBER 30, 2020

While budget restraints can make technological investments a challenge for public sector entities, there are drawbacks to relying on legacy infrastructure, from both capability and user experience perspectives. Dealing with an aging workforce, attracting new talent and trying to do more with less is enabled by modern technologies.”.

Resources 244

Resources User Experience Tools Technology 244

PYMNTS

DECEMBER 29, 2020

It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important. Accurate and reliable data is a critical piece of modernizing the AML regimen,” he said. The Geolocation Opportunity. In fact, a recent GeoGuard survey found that U.S.

Fraud 270

Fraud Compliance cryptocurrency Security 270