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Insights and understanding – the key to customer experience?

NCR

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

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Death, Taxes And Digitizing Insurance Payments 

PYMNTS

If death and taxes are sureties, insurance payments rank up there, as people insure homes and autos and apartments against any number of calamitous scenarios. Things have come far enough [technologically] that carriers can offer a payment portal online, which is something that many of them do today.”.

Taxes 101
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How Gulf Coast Bank and Trust cut loan underwriting times in half

Bank Innovation

billion in assets, is using automation technology to speed up loan approval times. The bank is tapping cloud banking vendor nCino to automatically pull information from tax returns when underwriting commercial loans. Gulf Coast Bank and Trust, a New Orleans-based bank with $1.7

Taxes 199
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COVID and Commerce: Why a Pandemic Will Compel B2B Businesses to Adopt B2C Models

Perficient

If you’re seeing evidence of these new customers, partnered with very high bounce rates on key pages, then it’s time to look at building out a B2C strategy. People / Process / Technology. How are you handling sales tax in various states that you might serve through a B2C channel? Is Your Business Set Up for This?

Analytics 332
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LiveArea Debuts FastTrack Commerce For B2B eCommerce

PYMNTS

Global customer experience and commerce agency LiveArea has launched FastTrack Commerce in the U.K. to provide technology and services for quick eCommerce integration, according to a press release.

Taxes 174
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Creating a Customer-Centric, Digital Financial Institution

Abrigo

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218
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7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

South State Correspondent

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. The result?

Policies 195