South State Correspondent

MARCH 23, 2022

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity.

Branding 221

Branding social media Strategy Data 221

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

FEBRUARY 21, 2017

The study, which surveyed 500 retailers in North America and Canada, was conducted in November and December 2016. Providing a personalized experience is becoming more important as smart devices everywhere already provide it via technologies like machine learning and artificial intelligence.

Retail 109

Retail social media Survey Customer Experience 109

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

DECEMBER 11, 2019

Technology and social media company Facebook is also growing more involved in the sharing economy. The fight to become the travel marketplace that wins millennial business is only mounting as millennials become a larger portion of the consumers who travel the world and seek new experiences. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

AUGUST 3, 2016

How influential will mobile and social media be to their purchasing habits? A new study from PricewaterhouseCoopers , entitled “Understanding How U.S. Online Shoppers Are Reshaping The Retail Experience,” attempts to forecast just exactly what retail might look like come 2020.

Retail 100

Retail social media Branding Online 100

PYMNTS

AUGUST 17, 2017

With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology. In this study, teen-focused retailers were analyzed to learn more about this group of shoppers. One area of particular importance for retailers to focus on when it comes to teens is the mobile device.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology. In this study, teen-focused retailers were analyzed to learn more about this group of shoppers. One area of particular importance for retailers to focus on when it comes to teens is the mobile device.

Retail 114

Retail social media Online Mobile 114

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

Insights on Business

SEPTEMBER 15, 2017

A report from the IBM Institute of Business Value explains that these financial institutions are in a new industrial revolution, one where they must transform and embrace new cognitive technology to reduce their costs and risk, while enhancing the value and experiences for their customers. Eliminating the mundane.

Philadelphia 114

Philadelphia United States social media Training 114

PYMNTS

JULY 18, 2016

A recent whitepaper by Synchrony Financial titled “Taming Big Data” found that efficient, targeted data collection can result in customized experience, which, in turn, leads to a better return on investment. Social media lays out in broad daylight how customers feel about their shopping experience.

Data 100

Data Big Data Analytics social media 100

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Both are generations that have grown up with technology and feel comfortable using it to purchase products at all price ranges,” he said.

Online 101

Online Fraud Branding social media 101

William Mills

NOVEMBER 1, 2016

Our agency is no stranger to technology, its evolution and its expanding impact on all of our lives. We live and breathe it each day through our clients, who have partnered with us (in most cases) for one reason: to help tell their technology story to the right people. But what about technology spending for your CMO?

Technology 40

Technology US Customer Experience Marketing 40

PYMNTS

JULY 13, 2017

Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. According to a recent IBM study , consumers are welcoming the AI technology to help enhance their experience. The digital retail revolution is well underway.

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

OCTOBER 9, 2019

The Levi’s effort to become more digital — and digitally relevant — also extends to offering more personalization and customization tools to consumers willing to pay extra for such services. “We China Experience. And users can take the dongle from garment to garment.

Branding 139

Branding Google social media Case Study 139

William Mills

FEBRUARY 7, 2017

Free report designed for the financial industry provides vendors and bankers better technology insights and a check against their own technology priorities. Leading industry analysts, consultants, bankers and financial technology professionals share commentary as well as insights on trends for the year.

Report 40

Report social media Customer Experience Industry 40

PYMNTS

FEBRUARY 8, 2018

Those business’ retention has never been harder than it is today (we at PYMNTS would point you back to that Accenture study). Things have come far enough [technologically] that carriers can offer a payment portal online, which is something that many of them do today.”. Policyholders, he said, have a choice of insurers.

Taxes 101

Taxes Payments social media Policies 101

FICO

DECEMBER 5, 2022

At the same time, mobile banking, payment and money transfer apps are exploding in popularity, as 89% of respondents to a recent Insider Intelligence study use mobile banking, including 97% of Millennials. Third-party P2P apps, like CashApp, use a few icons very effectively to streamline their experiences. million consumer fraud and 1.4

Survey 52

Survey Fraud Digital Banking social media 52

Cisco

APRIL 2, 2018

The study surveyed 1,503 providers and conducted in-depth interviews with senior executives from 42 financial institutions, consultancies and technology firms to determine levels of digital maturity. In other words, is there a real business case for going digital?

social media 48

social media Tools Industry Retail 48

Independent Banker

DECEMBER 31, 2022

We’re gearing up for this challenge by investing in technology, developing new products, doing more marketing, optimizing our branches and also looking at some M&A opportunities. Q: What new technology is your bank planning to invest in during 2023? We’re about to launch our loan automation, which will be our 2023 project.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Insights on Business

FEBRUARY 3, 2019

The future is here with the convergence of technologies and capabilities including AI, robotic process automation, blockchain, advanced analytics and cloud. Supported by innovative technologies and processes, this collaboration between humans and machines further enhances the strengths of the organizations that embrace it.

Customer Experience 157

Customer Experience social media Case Study Video 157

Gonzobanker

MARCH 9, 2016

Accenture has urged banks to embrace an “outside-in strategy to reinvent customer experience in the age of digital banking.” These management gurus are encouraging executives to embrace a great paradox in business today: every company has effectively become a technology company, yet people remain the greatest challenge.

National 60

National Innovation San Francisco Industry 60

South State Correspondent

JANUARY 3, 2024

Chan Kim and Renee Mauborgne : Likely the most referenced strategy book in the world, this updated classic is based on a study of 150 strategic moves that shows that the highest probability of strategic success comes from creating “blue oceans” of untapped markets. This book builds on John Kotter’s seminal change classic – Leading Change.

Leadership 370

Leadership Management Strategy How To 370

PYMNTS

AUGUST 4, 2020

The next three to five years are going to be defining years for eCommerce technology, and we truly believe we have a shot at building one of the most important companies in the history of commerce.”. Yotpo has several case studies, which it says prove its effectiveness.

Branding 131

Branding social media Case Study Study 131

PYMNTS

JULY 26, 2016

“The past 10 years have comprised the single most powerful and innovative time in the history of technology. Every industry is being disrupted by technology. Everyone and everything is being connected by the mobile and social revolution, which has placed hundreds of thousands of applications at consumers’ fingertips.

Branding 100

Branding social media Millennials Study 100

PYMNTS

MAY 7, 2020

Monitoring API performance is just as vital as deploying the technology in the first place. A lack of API monitoring protocols can result in funds wasted on solutions that do not work as intended or deliver what was promised to customers or users. These outages can be catastrophic if they come without warning.

Examples 151

Examples social media Fintech Study 151

FICO

APRIL 24, 2023

Trust Bank implemented the customer onboarding and risk management capabilities using FICO® Platform , a cloud-based decisioning platform that allows companies to centralize and operationalize advanced analytics at speed to enhance customer experience, for optimal digital onboarding. “As

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. The 2017 Identity Fraud Study from Javelin Strategy & Research revealed that the number of US consumers falling victim to identity fraud rose by 16 percent to 15.4 million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

FICO

MAY 19, 2021

There are many potential victims, as only 10% of foreign students stay in their country of study, with 90% returning to their home countries. Student credential fraud often starts with criminal gangs advertising in student unions and social media and, in some cases, by infiltrating WhatsApp groups with friendly offers of quick cash.

Fraud 52

Fraud Groups Analytics Compliance 52

FICO

MAY 19, 2021

There are many potential victims, as only 10% of foreign students stay in their country of study, with 90% returning to their home countries. Student credential fraud often starts with criminal gangs advertising in student unions and social media and, in some cases, by infiltrating WhatsApp groups with friendly offers of quick cash.

Fraud 52

Fraud Groups Analytics Compliance 52

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. Unfortunately, most banks don’t gather fraud data across payment channels or track “pre-crime events.”

Conference 195

Conference Payments Fraud Data 195

PYMNTS

JUNE 17, 2016

One, however, would logically expect that larger merchants would have the time, people, money and bandwidth to do something about it – namely, perfect an experience that’s consistent with what consumers now expect when they let their mobile devices do the shopping. They have a marketing and social media strategy.

Retail 100

Retail Online System Strategy 100

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78