PYMNTS

MARCH 29, 2017

The online retail giant announced that AmazonFresh is getting a physical pickup option , starting with two brick-and-mortar locations in Seattle, Washington. Once open to the public, customers can order groceries online and retrieve them up from pickup locations.

Seattle 100

Seattle Washington ATM Video 100

PYMNTS

MAY 9, 2018

Amazon said in the press release that Amazon Experience Centers feature the latest products and experiences created by Amazon experts, who are employees specifically trained on the latest technology. The eCommerce retailer said customers have rated Amazon’s experts at 4.9 out of 5 stars. with more to follow.

Los Angeles 100

Los Angeles San Francisco Miami Dallas 100

PYMNTS

JANUARY 8, 2019

The retailer plans to pilot technology products using Microsoft’s Azure platform at two stores, one in Ohio and one in Washington. Kroger is seeking to bring new customer experiences to market faster, drive personalization with insights and help store associates become more productive. The Grocery Market.

Arizona 109

Arizona Technology Ohio Customer Experience 109

PYMNTS

OCTOBER 11, 2016

That’s how Dan Charron , EVP and Head of Global Business Solutions for First Data , sees it and how he describes the latest rollout of its commerce technology solution at CenturyLink Field Event Center and CenturyLink Field, home of the Seattle Seahawks , aimed at taking the fan experience to the next level. Empowered By Data.

Payments 100

Payments Seattle Software Customer Experience 100

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? These retailers may not have fully tapped into the potential of digital technology, after all. Still, Neren is focused on large independent and regional grocers.

Retail 147

Retail Regional Mobile Seattle 147

PYMNTS

DECEMBER 21, 2016

“I hope you’re convinced we’re continuing to set the bar for digital in brick-and-mortar,” Matt Ryan, Starbucks chief strategy officer, explained after sharing the company’s technology plans. The company’s plan is to use a cloud-based “digital flywheel” to deliver personalized customer experiences across the globe.

Seattle 100

Seattle Retail Video Customer Experience 100

PYMNTS

APRIL 19, 2018

“They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. Merchants from QSRs to large eCommerce retailers are turning to technology such as digital kiosks to drive traffic into their stores. Besides QSRs, this technology is popping up at hotels. Wendy’s is hardly alone.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

FEBRUARY 26, 2018

Consumers don’t have to be Amazon Prime members (or Seattle-area residents living near the first Amazon Go markets) to have a checkout-free grocery experience. One notable difference, of course, is that Amazon’s cashier-free experience only works in Amazon Go stores. It can even, said Muggleston, improve customer service.

Seattle 100

Seattle America Retail Customer Experience 100

PYMNTS

DECEMBER 19, 2019

Later, as a businessperson, he wondered if that experience could be modernized, scaled and brought to the masses. That idea led him to found Get the Gallery , which, as an early-stage Denver startup, focuses on improving the customer experience as well as the user experience on its website.

Denver 131

Denver San Diego Colorado Nashville 131

PYMNTS

MARCH 22, 2019

Online brands are stepping into the world of brick-and-mortar, opening their own physical locations to help consumers experience their concepts in real life with the help of digital technology. Custom eCommerce framing startup Framebridge is opening its own in Washington, D.C., In other brick-and-mortar news. Starbucks Coffee.

DC 109

DC Retail Maryland Fort Worth 109

PYMNTS

JULY 12, 2018

Here is how retailers from grocers to restaurants and coffee shops are rolling out self-service technology – and where such innovations are headed in the future. Orders can be customized just as they would in the store, and there is even a picture of the barista working on the coffee. Stay tuned.

Chicago 103

Chicago Nashville Mobile Examples 103

PYMNTS

DECEMBER 14, 2018

Currently, the cashierless technology is in use in seven Amazon Go stores locations in Seattle, San Francisco and Chicago — and there are reportedly plans to add more stores around the country. The program reportedly offers discounts of up to 85 percent on thousands of prescriptions.

Retail 161

Retail New York San Francisco Chicago 161

Gonzobanker

DECEMBER 19, 2022

The Smarter Bank Technology Award. The Smarter Bank Customer Experience Award. Semonovich leveraged his Ohio roots and first-hand experience with this fantastic workforce to partner with the State of Ohio to create a technology center of excellence for this Phoenix-based regional bank. THE TECHNOLOGY AWARDS.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

FEBRUARY 23, 2018

“By expanding capacity at peak, we now have the ability to offer Mobile Order and Pay to our non-rewards customers.”. Already, a cashless store concept is already up and running in a Seattle pilot. But there are no official reports on its next planned expansion. Subway’s $10.8 Burger King’s $9.3 Market Differentiation.

Online 101

Online US Payments Mobile 101

PYMNTS

APRIL 10, 2017

Better merchandising, more personalized experiences, high-tech upgrades, order ahead, buy online/pick-up in store, retail events, mood lighting, robots — there are innumerable whiz bang ideas for building the customer experience of the future.

Online 100

Online Retail Customer Experience Seattle 100

Jeff For Banks

APRIL 19, 2015

Each year I make pilgrimages to Seattle, Salt Lake City, and Helena to meet future leaders of our industry. There should be no more debate that customers interact with your bank more frequently with technology than any other distribution point. It is not only how it is, but I believe it is how customers prefer it.

Industry 60

Industry Montana Utah Washington 60

CB Insights

APRIL 10, 2019

While the technology is still developing, many companies (including Amazon) are banking on it as a disruptive force in a myriad of markets. From creating checkout-free retail stores to eliminating concert tickets, here are 16 industries that are starting to transform with facial recognition technology. Law Enforcement.

Industry 78

Industry Examples Security Technology 78

PYMNTS

MAY 22, 2017

Experiences of the type that Canning is now able to have at a “nameless” coffee shop that he happens to patronize day-in and day-out. But that “nameless Seattle-based coffee shop” he goes to every morning makes it easy to make and pay for his order online and then pick up said order as he is driving by — all seamless, all friction free.

Online 111

Online Mobile Security Retail 111

PYMNTS

JULY 18, 2018

“Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience.”.

Los Angeles 100

Los Angeles Seattle Texas Washington 100

Fintech Labs Insights

JANUARY 12, 2017

Not a stranger to banks’ needs, Moonraft Innovation Labs spent six years in partnership with financial institutions across the globe to help them deliver an enhanced customer experience. During this time the company realized how banks struggle to keep up with the pace of customer expectations in innovation. Company facts.

Innovation 12

Innovation User Experience America Customer Experience 12

CB Insights

JUNE 5, 2019

Biometric technology such as facial recognition can quickly and accurately identify individual people and their emotional state, making it a powerful tool for ensuring security and preventing fraud. The company is hoping this technology will be showroom-ready by 2020. GET THE entire 23-PAGE Facial recognition REPORT.

Technology 78

Technology US Company Security 78

PYMNTS

AUGUST 23, 2019

In addition to improving the overall customer experience, this has also resulted in a 10.5 The Seattle Mariners also launched a mobile-only promotion in March that encouraged users to purchase a Ballpark Pass, a ticket that grants standing-room access to all home games for $99 a month. Mobile Ticketing. Several U.S.

Los Angeles 198

Los Angeles Mobile Jacksonville Tampa 198

CB Insights

FEBRUARY 13, 2020

‘PayFac’ technology simplifies underwriting and onboarding. ‘PayFac’ technology simplifies underwriting and onboarding merchants. In this report, we dive into Stripe’s unique strategy, growth trajectory, product set, and where the $35B payments giant sees the global online commerce market heading next.

Online 98

Online Company Retail Payments 98

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments. Teletherapy.

Industry 101

Industry Technology Online Video 101

PYMNTS

MARCH 12, 2019

However, he added, “the amazing experience that a store would recognize me when I walk in, know that I’ve been browsing online” and tailor the whole experience to that one visit? The chasm between that promise and what’s on offer can be traced back “primarily to technology,” he told PYMNTS. A Breakthrough Moment.

Los Angeles 183

Los Angeles Online Data Retail 183

CB Insights

JANUARY 24, 2018

The Seattle-based giant also opened its cashier-less Amazon Go store to the public in January 2018, after reported delays. “Physical stores serve an indispensable role during the consumer journey and should be enhanced through data-driven technology and personalized services in the digital economy.” ” – Brian T.

Retail 65

Retail Online US Technology 65

CB Insights

JULY 19, 2017

Download this presentation from the CB Insights Innovation Summit to see the technologies, business models and distribution innovations that you should watch for in the next 5 to 10 years. Technology. Technology. Phillips Design focuses on new ideas and new technologies to improve the lives of their customers.

Innovation 74

Innovation San Francisco Georgia Technology 74

PYMNTS

OCTOBER 3, 2016

Penned by astronomer, professor, author and hacker capturer Clifford Stoll , the article was one big rant about his absolute disdain for a technology that he said would never have a future: the internet. Service in support of sales that provides a great customer experience and the incentive for the consumer to buy.

Retail 197

Retail Baltimore Tools Online 197

CB Insights

APRIL 3, 2018

Below, we analyze how AI, machine learning, and computer vision-based technologies — including robots used for heavy lifting, navigation, and assembly tasks — are impacting all parts of the retail chain, from the manufacturing of goods all the way to their distribution. Using CB Insights data, we dug into the changing retail landscape.

Retail 78

Retail Online Branding Strategy 78